2013 CADILLAC SRX Complaints

MY CAR HAD BEEN STALLING, OR "JERKING" WHEN A ACCELERATING FOR A WEEK OR SO BEFORE THE FOLLOWING INCIDENT, BUT DUE TO THE SHELTER IN PLACE ORDINANCE, L PUT OFF TAKING IT TO A MECHANIC. HOWEVER, MY CAR FINALLY SHUT OFF AT A STOP LIGHT, CAUSING A DISTRACTED DRIVER TO NEARLY REAR END ME. A FRIENDLY DRIVER ASSISTED ME WITH PUSHING IT (TRAVELING NORTH ON MANNHEIM RD IN HILLSIDE) TO AN AMOCO STATION. I CALLED ONSTAR INITIALLY TO GET IT TOWED, BUT SINCE MY FATHER IS A RETIRED MECHANIC, L CALLED HIM. HE WAS ABLE TO START IT AND DROVE IT TO THEIR HOME JUST A COUPLE MILES FROM THAT LOCATION. HE CHECKED WITH A FELLOW/WORKING MECHANIC AND HE THOUGHT THE PROBLEM WAS A AIR FLOW SENSOR. THAT PART WAS REPLACED A COUPLE DAYS LATER. I DROVE THE CAR TO RUN SEVERAL ERRANDS AND AS L WAS LEAVING THE GROCERY STORE ON ST. CHARLES RD IN BERKELEY, HEADED EAST, THE SAME THING HAPPENED. AGAIN, MY FATHER MET ME AT THE LOCATION, GOT IT TO START AND DROVE IT TO A WORKING MECHANIC. AFTER PLACING IT ON A MACHINE FOR REVIEW, THE MECHANIC STATED THAT IT APPEARED TO BE THE CATALYTIC CONVERTER AS HE DIDN'T SEE ANYTHING ELSE WRONG. I WAS CHECKING ONLINE FOR PRICING BEFORE AGREEING TO REPAIRS ONLY TO DISCOVER THAT THERE WAS A RECALL ON THE SAME MAKE/MODEL FOR HESITATION IN ACCELERATION, DUE TO THE CATALYTIC CONVERTER. NOW, I'M WONDERING IF THERE'S A FAULTY CONVERTER ISSUE ON MY END, AND I'D LIKE THIS TO BE INVESTIGATED. *TR

I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNERS OF THIS MODEL THE LOW BEAMS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING. I COULD NOT SEE WHAT SEEMS TO BE A FEW FEET IN FRONT OF ME. I COULD NOT SEE THE SIDES OF THE ROAD AT ALL. THIS IS A MAJOR SAFETY ISSUE. I HAD TO PURCHASE A CAR BECAUSE A DEER RAN IN FRONT OF MY OLD ONE. THE INSURANCE COMPANY TOTALED MY CAR. I COULD NOT IMAGINE TRYING TO DRIVE THE SAME DARK HIGHWAY ON MY WAY HOME FROM WORK WITH THESE LOW BEAMS. THERE ARE DEER EVERYWHERE IN WI. THERE IS A CLASS ACTION LAWSUIT AGAINST GM IN REGARDS TO THIS PROBLEM. I WOULD LIKE TO SEE A RECALL OR A FIX TO BE AVAILABLE THAT WOULD CORRECT THIS DANGEROUS ISSUE. *TR

THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR

THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE DOWNSHIFTED AND SHUDDERED. THE CONTACT ALSO STATED THAT WHILE ACCELERATING THE VEHICLE SHUDDERED ABNORMALLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO ORR CADILLAC LOCATED AT (8750 BUSINESS PARK DR, SHREVEPORT, LA 71105) WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......

BRAKES GIVE OUT WHEN PRESSED A HARD WHILE IN MOTION TO COME TO A STOP. WHILE STOPPED BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND BRAKES DO NOT ENGAGE.HAVE TO PUMP BRAKE PEDAL CONTINUOUSLY WHILE STOPPED TO REGAIN PRESSURE OR WHILE IN MOTION BRAKES DO NOT ENGAGE. OCCURS ON STREET, HIGHWAY. WILL OCCUR WHILE BRAKING AFTER HITTING A POTHOLE AS WELL.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS

WHILE DRIVING , IF I SLIDE ON ICE , MUD OR GRAVEL WHILE DRIVING , THE BRAKE PEDAL PULSES THEN GOES ALMOST TO THE FLOOR THEN IT COMES BACK UP TO NORMAL PEDAL POSITION AND IF YOU PRESS IT TO SLOW DOWN THE PEDAL IS SPONGY AND GOES ALMOST TO THE FLOOR WITH VERY LITTLE STOPPING POWER. AFTER CAR SITS PARKED IT SEEMS TO REPAIR ITSELF. REPAIRING ITSELF MIGHT TAKE A COUPLE HOURS OR ONE TO TWO DAYS. I AM UNABLE TO DRIVE THIS CAR WHEN BRAKES FAIL. I JUST KEEP CHECKING FOR WHEN MY BRAKES COME BACK, THEN I DRIVE. THIS HAS NOW HAPPENED 4 TIMES IN 2 YRS. THE CADILLAC TECHNITIONS ARE UNABLE TO FIND PROBLEM. NO CODES SHOWING IN DIAGNOSTIC TESTING. PLEASE HELP ME FIGURE OUT WHAT'S WRONG. THIS CAR IS A BIG SAFETY HAZARD. IT NEEDS SOLVED AND FIXED. THANK YOU

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS AN ABNORMAL SOUND BEING EMITTED FROM THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CLARK CHEVROLET-CADILLAC (911 GOLDENBELT BLVD, JUNCTION CITY, KS 66410) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND 14V571000 (SUSPENSION) HOWEVER, THE REPAIRS FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.*DT*JB