2012 CADILLAC SRX Complaints

RECEIVED A LETTER FROM CADILLAC/GMC REGARDING THE HEADLAMP CAPSULES AND/OR CAUSE HALOGEN HEADLIGHTS TO BECOME DIM OVER TIME, WELL MINE ARE LIKE NOT HAVING HEADLIGHTS DUE TO BE SO DIM. THEY WANT YOU TO PAY THEN THEY WILL REIMBURSE YOU IF THEY DETERMINE IT WAS DEFECTED. THE COST IS $800 PER HEADLIGHT. SO YOUR NOT GUARANTEED REIMBURSEMENT. THIS IS NOT ACCEPTABLE FOR THEM TO ASK THIS OF AN OWNER. THEY NEED TO PAY FOR THE HEADLIGHT REPLACEMENT, AFTER ALL THEY DID BUILD THE CAR AND YOU PAY FOR THE CAR WHICH THEY TELL YOU HOW GREAT THE CAR IS AND THE WARRANTY. I AM SO UPSET WITH THEM. I CANT PAY THE $800 TOTAL $1600 FOR REPAIRS THAT WAS ON THEIR BEHALF. THEY ARE NOT ARE NOT REPRESENTING THEIR BRAND VERY WELL AT ALL. TO THEM ITS ALL ABOUT THE MONEY! DO THEY NOT REALIZE THE ECONOMY IS NOT GOOD AT THIS TIME FOR SOME PEOPLE WHICH I HAPPEN TO BE ONE OF THOSE. I PAID THEIR PRICE FOR MY SRX SO THEY SHOULD HONOR THEIR MISTAKE WITH THEIR MONEY!! PLEASE HELP ME WITH THIS ISSUE. THE DATE ENTERED BELOW IS WHEN I RECEIVED THE LETTER FROM CADILLAC. LIGHTS HAVE BEEN DIM FOR AWHILE.

2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLAMPS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER ADVISED THE CONSUMER MUST FIRST PAY FOR THE SAFETY REPAIR RECALL AND THEN BE REIMBURSED. THAT WAS THE ONLY WAY THE RECALL REPAIR WOULD BE COMPLETED. THE CONSUMER STATED THE MANUFACTURER WOULD NOT FULLY REIMBURSE THE COST OF REPAIRS. *JS

A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO MY CADILLAC DEALERSHIP GARLAND CADILLAC AT 972-840-4100. I SHOWED THEM EVERYTHING AND THEY SAID THEY DID NOT USE THE PARTS TO FIX MY CAR THAT WERE LISTED ON THE LETTER TO ME. I ASKED FOR A COPY OF MY BILL WITH THE PARTS THEY USED ON IT SO I COULD CALL CADILLAC AND GOT THAT. WHEN I LATER LOOKED IN MY PAPERWORK THE LETTER CADILLAC SENT ME WAS MISSING, PRESUMABLY KEPT BY THE DEALERSHIP WHEN I WAS THERE. I KNOW DUE TO COVID EVERYTHING WAS EXTENDED AS FAR AS TIME FRAMES. I NEED HELP WITH HAVING ANOTHER COPY OF THE LETTER SENT TO ME, HAVING THE THE DEALERSHIP REIMBURSE ME FOR THE REPAIR OF THE 1 HEADLIGHT, AND IN CASE THE 2ND HEADLIGHT DEVELOPS AN ISSUE BEING ABLE TO GO BACK TO THE DEALERSHIP TO HAVE IT FIXED. IF THEY DID NOT USE THE APPROPRIATE PARTS TO FIX MY INITIAL HEADLIGHT REPAIR I AM NOT SURE WHAT TO DO WITH THAT. THE REPAIR HAS BEEN FINE, DONE MARCH OF 2018. NO ACCIDENT HAS HAPPENED.

REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE REAR OF MY CAR WAS DRAGGING ME IN TO THE RIGHT LANE AFTER PARKING, I NOTICED MY REAR PASSENGER SIDE TIRE WAS AT AN ANGLE OF ABOUT 30-45 DEGREES FROM THE REST OF THE CAR. I HAD THE CAR TOWED TO MY REPAIR GARAGE. THEY SHOWED US THE TOE NUT (JAM NUT?) UNDER THE REAR SUSPENSION , HAD APPROXIMATELY 1/2" BEFORE IT COULD CAME OFF COMPLETELY. BEFORE AGREEING TO THE REPAIRS WE CALLED THE LOCAL CADILLAC DEALERSHIP. THEY DID NOT ASK FOR A VIN, BUT INFORMED US THAT THE "RECALL HAD BEEN CLOSED" FOR THIS ITEM SO WE WERE ON OUR OWN FOR REPAIRS.

I HAVE A 2012 CADILLAC SRX LUXERY THE VEHICLE HAS A MAJOR PROBLEM WITH THE LOW BEAM HEADLIGHTS , WHEN THEY ARE ON YOU CAN NOT SEE 30 FT I FRONT OF YOU. IWENT AS FAR TO CHANGE THE BULBS TO HALOGEN,S BUT THE ISSUE STILL REMAINS. I ABSOULUTELY REFUSE TO DRIVE IT AT NIGHT. AFTER LOOKING INTO THE PROBLEM I WAS ABLE TO DETERMIN THIS IS A PROBLEM WITH SRX,S FROM2012 TO 2015 . WITH NO SAFETY RECALLS ON THE VEHICLE,S IN QUESTION I DON,T UNDERSTAND WHY THIS HAS NOT BEEN A RECALL WHEN RECENTLY A CLASS ACTION SUIT WAS SETTLED IN CALIFORNIA AND FLORIDA.

DRIVING SOUTH ON A CITY STREET. WHEN THE VEHICLE SHUT OFF. PULLED OVER TO THE SIDE AND RESTARTED THE VEHICLE. MADE IT ANOTHER BLOCK AND THE VEHICLE SHUT OFF AGAIN. PULLED OVER AGAIN, AND THIS TIME VEHICLE WOULDN'T START. HAD TO GET IT TOWED TO MY MECHANIC. HAD A DIAGNOSIS DONE BECAUSE THE VEHICLE WAS IDLING ROUGH,CUTTING OFF, AND POOR EXCELLERATION. FOUND OUT THAT IT WAS CAMSHAFT SENSORS THAT WERE BAD. LOOKED ON YOUTUBE AND FOUND OUT MANY PEOPLE HAVE BEEN EXPERIENCING THE SAME PROBLEM WITH THE SAME VEHICLE AND ENGINE.(3.6) CADILLAC REFUSES TO DO A RECALL ON A VERY DANGEROUS PROBLEM. THEY NEED TO RECALL ALL OF THESE VEHICLES WITH THIS ENGINE AND FIX THIS PROBLEM. 2010 THRU 2016 CADILLAC SRX WITH THE 3.6 LITER V6. THIS IS A VERY DANGEROUS THING TO HAPPEN WHILE YOU DRIVING. COULD CAUSE ACCIDENT AND INJURY. SHAME ON YOU CADILLAC FOR NOT OWNING UP TO THIS DESIGN FLAW IN YOUR VEHICLES.

I WAS TAKING THINGS OUT OF MY REACH HATCH, AND IT SUDDENLY FELL ON ME WITHOUT WARNING, HURTING MY BACK AND ALMOST TRAPPING ME, IF MY WIFE WAS NOT PRESENT, I COULD NOT HAVE LIFTED THE HATCH . MY CHEST AND BACK HURT AND I COULD HAVE SUFFOCATED.

SEAL ON THE BACK-UP CAMERA IS BROKEN ALLOWING MOISTURE AND FOG TO GREATLY BLUR IMAGE. THE DEALER SAID IT WILL COST $502 TO REPAIR. THIS IS CERTAINLY A SAFETY ISSUE. DO NOT KNOW WHY THIS HAPPENED AS THE IMAGE JUST KEEP GETTING WORSE WHILE DRIVING ON CITY STREETS.

SUNROOF FLOODING IN FRONT PASSENGER FLOOR, WATER SATURATION ON FRONT PASSENGER CARPET. *TR

I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10 2019. EVERYTHING WAS WORKING FINE. ON 09\18\19 I HAD TO GET THE OIL CHANGED. I WENT TO JIFFY LUBE TO HAVE IT DONE. THE VEHICLE WAS WORKING FINE, SINCE I ONLY DROVE MAYBE ONCE OR TWICE A WEEK. THE LAST DAY I DROVE IT WAS 03\08\20. I WENT OUT TO RUN TO THE STORE THE NEXT DAY AND BOOM THE VEHICLE WOULD NOT START. THERE WAS NO JUICE IN THE BATTERY AT ALL. I BOUGHT A NEW BATTERY AND HAD IT INSTALLED ($200). AFTER JUST A COUPLE OF DAYS I HAD TO GET ANOTHER JUMP TO START IT. ON 03\12\20 I TOOK IT UP TO FIRESTONE AND THEY SAID IT WAS THE ALTERNATOR, SO I HAD THEM REPLACE IT AT $499.81. THIS DID NOT FIX THE PROBLEM. THE BATTERY WAS STILL BEING DRAINED. I TOOK THE VEHICLE UP TO CHURCHVILLE SERVICE CENTER (RECOMMENDED BY MY SON IN LAW) AND THEY REPLACED AN ACCESSORY SYSTEM RELAY. THIS ALSO DIDN'T FIX THE PROBLEM ($296.74) I TOOK IT BACK TO CHURCHVILLE AND HE REPLACED THE BODY CONTROL MODULE AND HAD IT REPROGRAMMED ($725.02) AND REPLACED THE BATTERY FOR POSSIBLE DEFECTED ($296.74). SO AFTER SPENDING $1818.31 THE VEHICLE IS STILL HAVING THE BATTERY LOSE POWER OVER ABOUT TWO DAYS. THERE IS A VERY BAD DEFECT IN ONE OF THE FOUR ELECTRICAL SYSTEMS AND IT CAN NOT BE FOUND. I NOW ONLY HAVE ABOUT 95,600 MILES. SO IN 2 YEARS I ONLY DROVE 4,547 MILES AND HAVING THIS MUCH ELECTRICAL PROBLEMS. YES THE CHURCHVILLE MECHANIC PULLED EVERY FUSE TO LOOK FOR ANY DRAW ON THE BATTERY WHEN HE REPLACED THE RELAY SWITCH. I LIVE IN A CONDO SO THE VEHICLE WAS PARKED IN OUR CONDO LOT AND THE VEHICLE WAS STATION. *TR