2013 CADILLAC SRX Complaints

THE HEADLIGHTS ON THE VEHICLE ARE DEFECTIVE AND DO NOT WORK! THIS IS A HUGE ISSUE AND THERE ARE RECALLS IN SOME STATES BUT NOT WA STATE. DRIVING AT NIGHT IS DANGEROUS AND I AM REALLY SCARED AS I HAVE ALMOST GOTTEN IN MULTIPLE ACCIDENTS! I HAVE HAD THE HEADLIGHTS REPLACED AT THE DEALERSHIP LAST YEAR FOR OVER $300 AND IT DID NOTHING. THEY ACTUALLY SEEM DIMMER. THERE IS A VERIFIED MOISTURE ISSUE AND YOU CAN SEE CONDENSATION IN THE HEADLIGHT. I HAVE KEPT MY VEHICLE ON THE FACTORY RECOMMENDED SERVICE SCHEDULE IN THE 4 YEARS I HAVE OWNED IT AND IT IS SO DANGEROUS TO DRIVE AT NIGHT. REPLACING THE BULBS TO NEWER BETTER ONES DID NOTHING AND THE DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO. BASED ON THE NUMBER OF COMPLAINTS AND LETTERS SOME OWNERS ARE GETTING THEY ARE AWARE OF THE PROBLEM. AM I SUPPOSED TO SUE GM WHEN I GET IN AN ACCIDENT OR WORSE DUE TO FAULTY EQUIPMENT THAT THEY ARE AWARE OF? WHY IS NOTHING BEING DONE TO HELP? THIS IS SO DANGEROUS.*DT*JB

MY HEADLIGHTS ARE SO DIM AT NIGHT IT'S DANGEROUS TO DRIVE. I HAVE TO PUT MY HIGH BEAMS ON TO SEE.

LOW BEAM HEADLIGHTS CONTINUE TO GET DIMMER WITH TIME RENDERING THE VEHICLE NOT DRIVEABLE IN THE DARK. PROBLEM STARTED A COUPLE OF YEARS AGO AND WHEN I INVESTIGATED THE ISSUE, IT APPEARS THAT OVER 300,000 VEHICLES ARE AFFECTED. GM HAS ACKOWLEDGED THE PROBLEM AND SETTLED WITH OWNERS IN CALIFORNIA AND FLORIDA BUT REFUSE TO REPAIR ANY OTHER VEHICLE OUTSIDE THOSE STATES. THE HEADLIGHT SELAS ARE DEFECTIVE ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY CORRDING CONTACTS AFFECTING THE BULBS. ESTIMATED COST TO REPAIR RANGES BETWEEN $1600 AND $3000, REPLACING THE HEADLIGHT ASSEMBLIES WITH THE VERY SAME DESIGN. GM WILL NOT COVER THE COST. MY WIFE WILL NO LONGER DRIVE THE VEHICLE IN THE DARK AS SHE DOESN'T FEEL SAFE ANY LONGER BECAUSE OF THE DIFFICULTY SEEING THE ROAD.

WHILE CAR WAS RUNNING IT STARTED JERKING AND IT WOULD NOT GO FASTER THAN 20MPH. WHEN CAR CAME TO A STOP IT TURNED OFF. WHEN STARTING THE CAR BEFORE IT STARTS RUNNING IT WOULD JERK AGAIN AND SLOWING GO UP TO MAX 30MPH.

MY 2013 SRX HAS DIM LIGHT CAN HARDLY SEE AT NIGHT UNLESS I PUT ON HIGH BEAMS. CADILLAC HAS PAID SOME CUSTOMERS TO HAVE THIS FIXED. THEY ARE JUST GIVING OTHER EFFECTED CUSTOMERS THE RUN A ROUND. THE IN ANY BEAM LIGHTS ARE NOT ADEQUATE AT ANY TIME.

WHILE UNDER WARRANTY I HAD A NEW CUE INSTALLED. A LITTLE OVER A YEAR LATER IT WENT OUT AGAIN; HOWEVER, THIS TIME I WAS QUOTED $1500 TO REPAIR IT. A FRIEND HAS THE SAME CAR AND HERS WAS RECALLED AND REPLACED.

KNOWN PROBLEM WITH HEADLAMPS/ HEADLIGHT ASSEMBLIES. THEY ARE SO DIM IT'S LIKE THEY AREN'T EVEN ON. BRIGHTS WORK FINE BUT THE LOW BEAMS ARE ABSOLUTELY AWFUL. WE'VE EVEN CHANGED OUT THE BULBS AND IT MADE ZERO DIFFERENCE. THEY HAVE GOTTEN PROGRESSIVELY WORSE AS TIME GOES ON

TL* THE CONTACT OWNS A 2013 CADILLAC SRS. THE CONTACT STATED THAT THE HEADLIGHTS OF THE VEHICLE WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC DEALER, (3046 ALCOA HWY, ALCOA, TN 37701, (865) 238-0392) AND WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.

THIS CAR HAS LIGHTING THAT IS COMPLETELY FAULTY.IF THE CAR IS DRIVEN WHEN THE HEADLIGHTS ARE PRODUCING LOW LIGHT OR NO LIGHT, THEY CAN CREATE A SAFETY HAZARD AND POSE A DANGER TO THE DRIVER, OTHER DRIVERS, AND PEDESTRIANS.TO HOPEFULLY REMEDY THE ISSUE, IN FEB,2019 WE PURCHASED SEALIGHT H11/H9 LOW BEAM 9005/HB3 HIGH BEAM LED HEADLIGHT BULBS AT THE RECOMMENDATION OF THE MORRIES CADILLAC SERVC TM.THEY WERE AWARE OF THIS ISSUE AND SAID THE NEW LIGHTS WOULD CORRECT THE PROBLEM.AFTER PURCHASING THEM WE BROUGHT THEM TO HAVE THEM INSTALLED.THEY WORKED FOR A COUPLE OF MONTHS AND ONCE AGAIN ARE NOT WORKING.THIS DID NOT CORRECT THE ISSUE.UPON FURTHER INVESTIGATION,WE DISCOVERED THAT THERE IS A CADILLAC SRX HEADLIGHT CLASS ACTION LAWSUIT ALLEGING THE LIGHTS HAVE SEALS THAT ALLOW MOISTURE TO RUIN THE HEADLIGHTS, CAUSING THEM TO BECOME DIM AND FINALLY FAIL.ACCORDING TO THE PLAINTIFF, 2010-2015 SRX SUVS HAVE THE HEADLIGHT PROBLEMS THAT ARE CAUSED NOT ONLY BY THE SEALS BUT BY AIR VENTS THAT INTERFERE WITH THE PROPER FLOW OF AIR.CUSTOMERS COMPLAIN ABOUT HEADLIGHTS THAT SUFFER FROM CONDENSATION PROBLEMS FROM THE ALLEGEDLY DEFECTIVE SEALS THAT CREATE MOISTURE THAT LEAVES DRIVERS BLIND AT NIGHT. GENERAL MOTORS ALLEGEDLY KNOWS ABOUT THE SRX HEADLIGHT PROBLEMS THAT CAN CAUSE ELECTRICAL SHORT CIRCUITS.ACCORDING TO THE CLASS ACTION LAWSUIT, GM HAS SENT TECHNICAL SERVICE BULLETINS TO CADILLAC DEALERS INFORMING TECHNICIANS WHAT TO DO IF CUSTOMERS COMPLAINED ABOUT THE HEADLIGHTS.THE AUTOMAKER ALSO CREATED A CUSTOMER SERVICE PROGRAM FOR SRX DRIVERS, BUT THE PLAINTIFF CLAIMS REPAIRS BY DEALERS ARE USELESS BECAUSE DEFECTIVE PARTS ARE REPLACED BY THE SAME DEFECTIVE PARTS.THIS IS A PROBLEM THAT IS EXTREMELY UNSAFE AND IS COSTING CONSUMERS MONEY TO TRY TO REMEDY, TO NO AVAIL. DOES SOMEBODY HAVE TO DIE FOR THIS PROBLEM TO BE ADDRESSED FOR ALL SRX OWNERS!! GM SHOULD BE HELD RESPONSIBLE FOR ALL OWNERS!

DURING THE HOLIDAYS I STARTED NOTICING THAT MY HEAD LIGHTS WERE REALLY DIM. THEY ARE SO DIM THERE'S ACTUALLY NO LIGHT SHINING DIRECTLY ON THE ROAD IN FRONT OF THE VEHICLE. MOST SC ROADS DO NOT HAVE STREET LIGHTS SO I'VE HAD TO USE MY BRIGHT LIGHTS AND I ACTUALLY RECEIVED A VERBAL WARNING FROM HIGHWAY PATROL FOR HAVING MY BRIGHTS ON. SO I TOOK MY VEHICLE TO JONES CHEVROLET/CADILLAC BEFORE NEW YEARS EXPECTING THE PROBLEM TO BE A SIMPLE BULB CHANGE. MR. JOHN JONES TOLD ME THAT HE'S BEEN SEEING MORE AND MORE OF THE SAME VEHICLE/SAME PROBLEM AND THAT IT'S THE ENTIRE ASSEMBLY THAT NEEDS TO BE REPLACED. HE SAID SOMETHING ABOUT A MALFUNCTION WITH THE LOW BEAM SHUTTERS? HE WAS EXPECTING TO FIND IT ON RECALL AND SAID THAT PERHAPS GM HASN'T GOTTEN TO MY VIN YET AND TO KEEP CHECKING OR THAT I COULD PAY THE $1500 TO REPAIR AND GET REIMBURSED ONCE IT IS RECALLED. I'M HOPING THIS MATTER WILL BE INVESTIGATED AS IT IS A SAFETY ISSUE. I CAN'T DRIVE SAFELY AT NIGHT AND IT'S MY ONLY TRANSPORTATION.