2014 CADILLAC SRX Complaints

BACK IN FEBRUARY OF 2020 I WAS DRIVING THE CAR AND IT STARTED JERKING AROUND REALLY BAD WHEN I WOULD EITHER UPSHIFT OR DOWNSHIFT IN 1-2 GEAR. TOOK IT TO CADILLAC AND THEY COULDN'T FIND ANYTHING. WE TOOK IT TO A COUPLE OF OTHER MECHANICS AND A LOT OF MONEY LATER NO ONE COULD FIND ANYTHING. ONE DAY DRIVING HOME FROM WORK THE CAR STARTED JERKING SO BAD THAT I ALMOST CRASHED. COME TO FIND OUT THE TRANSMISSION DIED. WE REPLACED THE TRANSMISSION AND A COUPLE OF MONTHS LATER HAVING PROBLEMS AGAIN. WHEN I DRIVE AND GET TO ABOUT 40 MILES PER HOUR THE ENTIRE CAR SHAFTS TO SHAKE AND JERK AROUND AND THIS HAPPENED WHEN I HAD MY KIDS IN THE CAR. GM IS DOING NOTHING TO HELP US. AT THIS POINT WE DON'T KNOW WHAT TO DO AND AND CAN'T AFFORD TO KEEP RANDOMLY REPLACING PARTS ON A CAR THAT IS JUST NOT SAFE TO DRIVE AT THIS POINT. I AM TRULY AFRAID FOR MY FAMILY'S SAFETY.

THE CUE SCREEN IS NOT FUNCTIONING. THE SCREEN HAS SPIDER-LOOKING CRACKS, I CAN NOT SYNC MY PHONE OR ANYTHING ELSE. I WAS TOLD BY CADILLAC THAT REPLACING IT WOULD COST 1600.00.

ENTERTAINMENT CUE SYSTEM JUST STARTING CRACKING FOR NO REASON AT ALL. MY VEHICLE WAS JUST PARKED AND I CAME OUT TO MY VEHICLE AND I NOTICED THE SCREEN WAS STARTING TO CRACK AND SPREADING.

THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.

WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP

INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806; (302) 656-3100) WHERE THE MECHANIC DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHCILE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 93,000.

WHEN DRIVING AT NIGHT, I CAN'T SEE UNLESS I USE MY HIGH BEAMS, ON LOW BEAMS I CANNOT SEE THE ROADWAY. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THEY ARE AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. SO I WOULD HAVE TO PAY FOR THIS ISSUE REPAIR AND HOPE THAT GENERAL MOTORS WOULD HAVE TO REIMBURSE ME FOR THE REPAIR, I CAN'T IMAGINE A MORE IMPORTANT SAFETY ISSUE THAN NOT BEING ABLE TO SEE AT NIGHT ON THE HIGHWAY.

CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.

THE LIGHTS ARE ENTIRELY TOO DIM TO DRIVE AFTER NIGHT EXCEPT WITH HIGH BEAMS ON. CADILLAC ADMITTED THERE WAS A WIDESPREAD PROBLEM WITH THE VEHICLE BUT OFFERED NO ASSISTANCE OR RESOLUTION EXCEPT FOR ME PAYING TO REPLACE BOTH HEADLIGHTS