2012 CADILLAC SRX Complaints

SINCE PURCHASING CAR AS CERTIFIED USED FROM DEALERSHIP IN JANUARY 2020, THE OVERLY DIM LOW BEAMS HAVE BEEN AN ISSUE. CAN HARDLY SEE AT NIGHT, ESPECIALLY IN INCLEMENT WEATHER. I IMMEDIATELY FLAGGED THE PROBLEM, AND DEALERSHIP CHANGED OUT BULBS WHILE UNDER WARRANTY. THE PROBLEM CONTINUED. WELL, THE LOW VISIBILITY ULTIMATELY PARTICIPATED IN A RECENT RUN IN WITH A BEAR. CLEAR NIGHT, DRY ROADS, JUST DIMINISHED VISION. I JUST COULD NOT SEE THE MASSIVE, BLACK BODY OF THE ANIMAL CROSSING THE DARK ROAD. IT RESULTED IN $9000 PLUS IN DAMAGES. MIRACULOUSLY, I WAS NOT SERIOUSLY INJURED IN THE CRASH, AND INSURANCE COVERED THE CLAIM. NOW THAT IT HAS BEEN REPAIRED AND I AM BACK BEHIND THE WHEEL, I AM PETRIFIED TO HAVE A RE-OCCURRENCE. GM SHOULD RECALL PERTAINING VEHICLES AND SUCK UP THE COST TO INSTALL HID/LED HOUSING AND BULBS. IT IS UNCONSCIONABLE THAT, AFTER ALL THE COMPLAINTS AND CONCERNS ABOUT THIS KNOWN ISSUE, GM IS NOT APPROACHING THIS AS A VERY SERIOUS RISK TO SAFETY AND THAT LIVES MAY HAVE TO BE LOST BEFORE ACTION IS TAKEN. I WAS LUCKY, THE NEXT PERSON MAY NOT BE. *TR

THE PROBLEM IS THAT 2010-2015 CADILLAC SRX HEADLIGHTS CAN EVENTUALLY DIM OR BURN OUT WHEN MOISTURE BECOMES TRAPPED IN THEM DUE TO FAULTY SEALS. THIS SEVERELY LIMITS VISIBLE DISTANCE AT NIGHT AND IS VERY DANGEROUS ON TYPICAL TEXAS WINDY ROADS ESPECIALLY IF THEY LACK STREET LIGHTS. SEVERAL STATES, INCLUDING CALIFORNIA AND FLORIDA, HAVE CLASS ACTION LAWSUITS AGAINST CADILLAC FOR THIS PROBLEM. CADILLAC RECOGNIZES THE PROBLEM, BUT WILL NOT ISSUE A RECALL. INSTEAD, AS A 2012 CADILLAC SRX CUSTOMER, I RECEIVED A LETTER IN FEBRUARY NOTIFYING ME THAT THE EXPENSE OF REPLACING THE HEADLIGHTS WOULD BE REIMBURSED IF I GOT THE WORK DONE AND RETURNED THE CLAIM FORM WITH SUPPORTING DOCUMENTATION BY 5/28/2020. I HAD THE WORK DONE ON 5/15 AT A COST OF $1,261.15 AND MAILED MY PAPERWORK FOR REIMBURSEMENT. I HAVE SEVERAL CONCERNS. FIRST, DIM HEADLIGHTS ARE A VERY DANGEROUS SITUATION IN MANY CIRCUMSTANCES.FREQUENTLY, I USED MY BRIGHTS TO SEE A SHORT DISTANCE. THIS COULD BLIND ONCOMING DRIVERS AND CAUSE INJURY TO THEM AS WELL AS CADILLAC CUSTOMERS. SHOCKED THE CAR PASSES STATE INSPECTION, IT IS THAT BAD. RECENTLY I STAYED OVERNIGHT IN A HOTEL IN MISSOURI RATHER THAN DRIVE AT NIGHT THROUGH OKLAHOMA ON DARK, WINDY HIGHWAY 69 BACK HOME TO COLLIN COUNTY. SECOND, CADILLAC NEVER ISSUED A RECALL. A RECALL WOULD NOT REQUIRE AN UPFRONT CUSTOMER CASH OUTLAY. FINALLY, I HAVE READ THAT THE HEADLIGHTS ARE BEING REPLACED WITH PARTS THAT HAVE THE SAME MOISTURE SUSCEPTIBILITY, SO THE DIM HEADLIGHTS PROBLEM CAN EVENTUALLY RETURN. I THINK THIS ISSUE SHOULD BE RESOLVED WITH AN IMMEDIATE RECALL, WITH DEFECT FREE PARTS AND WITH NO CUSTOMER CASH OUTLAY, JUST LIKE ANY OTHER CAR SAFETY RECALL. IN THE EVENT THE PARTS CANNOT BE SOURCED, CADILLAC SHOULD PROVIDE A COMPARABLE REPLACEMENT LOANER VEHICLE AT NO COST TO THE CUSTOMER. *TR

I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.

THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THINGS IN, THE GATE CAME BACK DOWN ON ME. I MADE AN APPOINTMENT WITH A DEALER TODAY TO HAVE IT LOOKED AT BUT WANTED TO REPORT THIS IN HOPES OF SPARING SOMEONE ELSE FROM MORE SERIOUS INJURY IN THE FUTURE. I DON'T HAVE ANY DOCUMENTATION TO SUBMIT TODAY BUT MAY HAVE AFTER MY DEALER APPOINTMENT WHICH IS 3-17-20.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS LOW BEAM FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 78,000.

NOTHING HAS HAPPENED YET TO ME. I AM REQUESTING AN INVESTIGATION FOR A RECALL ON THE CADILLAC SRX 2010-2015 FOR FAULTY HEADLIGHTS. MY HALOGEN HEADLIGHTS HAVE MOISTURE ACCUMULATIONS WHICH DIM MY LIGHTS IN THE DARK. ANOTHER CONCERN IS WHAT IF THE LIGHTS SHORT OUT DUE TO THE MOISTER WITHIN THE HEADLIGHTS WHILE SOMEONE IS DRIVING. THIS IS A CLEAR DANGER THAT GM HAS ALREADY ADMITTED TO WITH THE CADILLAC SRX YEARS 2010-2015. I JUST RECEIVED A LETTER FROM GM STATING THEY WOULD COVER $800.00 PER HEADLIGHT; I MUST PAY THE MONEY UP FRONT AND GET REIMBURSED FROM GM. THE CADILLAC DEALERSHIP QUOTED A REPLACEMENT COST OF $3,393.50 THIS MORNING 3/7/2020. THE DEADLINE DATE FOR REPAIRS IS 5/28/2020. I AM ASSUMING THIS IS FROM A CLASS ACTION LAWSUIT, WHICH FAVORS GM AND LEAVES THE CONSUMERS AND DRIVERS WITH ALL THE RISK. THIS IS A SAFETY ISSUE FOR ANYONE DRIVING IN POOR CONDITIONS OR IN THE DARK. I DO NOT HAVE CAR CRASH STATISTIC; HOWEVER, THIS IS A FAULTY DESIGN THAT SHOULD BE COVERED 100% BY A GM RECALL. NOT EVERYONE CAN PAY FOR THIS UP FRONT AND/OR COVER THE ADDITIONAL UNCOVERED COST. HOW MANY PEOPLE WILL BE PLACED IN DANGER AND/OR LOSS OF LIFE IN A CRASH CAUSED BY THE FAULTY HEADLIGHTS. IS THERE ANYTHING THAT CAN BE DONE FOR GM TO COVER THE COST 100% AND HELD ACCOUNTABLE?

HEADLIGHTS ARE DIM DUE TO KNOWN DEFECT. THE LIGHTS ALLOW MOISTURE TO ENTER AND CORRODE THE COMPONENTS AND FOG AND/OR DISCOLOR THE LENS WHICH CAUSE THE HEADLIGHTS TO BE DIM AND DANGEROUS. IN MY CAR SPECIFICALLY, THE FRONT ASSEMBLY PROJECTOR LENS IS DISCOLORED CAUSING THE HEADLIGHTS TO BE DIM WHICH MAKE IT DIFFICULT TO SEE AT NIGHT. THIS IS A CONSTANT ISSUE WHEN USING THE LIGHTS.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WERE DIM DUE TO MOISTURE BUILD UP IN THE HEADLIGHT ASSEMBLY. THERE WERE NO WARNING LIGHTS. THE CONTACT TOOK THE VEHICLE TO JOSEPH CADILLAC 7600 INDUSTRIAL RD, FLORENCE, KY 41042, WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE CONTACT STATED THAT A LETTER WAS RECEIVED IN REGARD TO THE ISSUE AND THE VEHICLE WAS INSPECTED BY AN UNKNOWN DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.

THIS VEHICLE LIKE ALL OTHER CADILLAC SRX MODELS ON THE ROAD HAS THE SAME LOW BEAM LIGHTING ISSUES THAT HAVE BEEN COMPLAINED ABOUT BEFORE. THIS HAS BEEN AN ISSUE FOR YEARS AND GM KNOWS ABOUT THE ISSUE. WHEN DRIVING THE VEHICLE AT NIGHT YOUR LUCKY TO BE ABLE TO SEE MORE THAN 3 FEET OUT. THIS IS A SAFETY CONCERN NOT ONLY FOR THE DRIVER AND PASSENGERS BUT FOR ALL OTHER VEHICLES AND PEDESTRIANS ON THE ROADWAY.