2013 CADILLAC SRX Complaints

MY HEADLIGHTS ARE NOT VERY BRIGHT. THE BULB LOOKS CLOUDY. I ASKED THE DEALER SERVICE DEPARTMENT AND THEY COULDN'T SEE A PROBLEM. I DON'T DRIVE AT NIGHT IF I HAVE A CHOICE SINCE THE LIGHTS ARE SO DIM. THE PROBLEM STARTED ABOUT 2 YEARS AGO BUT I HAVEN'T DONE ANYTHING SINCE THE SERVICE DEPARTMENT DIDN'T SEE A PROBLEM

MY LIGHTS ON LOW BEAM ARE SO DIM I CAN'T DRIVE AT NIGHT. I CAN'T SEE THEY ARE SO DIM THEY ARE CLOUDY. CADALLIAC DEALER SAYS IT'S A DEFECT IN LIGHT FROM MOISTURE AND I HAVE TO REPLACE THE WHOLE ASSEMBLY AND WITH THE SAME DEFECTIVE LIGHT. IT WILL HAPPEN AGAIN. GM SHOULD RECALL THESE AND FIX THE PROBLEMS. THEY KNOW THERE'S A PROBLEM BUT REFUSE. THE POWER TRANSMISSION HAS A HESITATE IN IT SOMETIMES IN FIRST GEAR TAKING OFF.

THIS CAR IS ABSOLUTELY UNSAFE TO OPERATE AT NIGHT. THE HEADLIGHTS ARE WAY TOO DIM. I HAVE REPLACED THE BULBS MULTIPLE TIMES BUT THAT IS NOT THE ISSUE.

MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE SHOWS MANY COMPLAINTS ABOUT THIS PROBLEM AND EVEN CLASS ACTION LAWSUITS FILED BUT STILL NO HELP FROM CADILLAC. LOW BEAMS HAVE BEEN GETTING PROGRESSIVELY WORSE OVER TIME. I CAN ACTUALLY SEE DUST/DIRT ON THE INSIDE OF THE LENS BUT SINCE IT IS A SEALED UNIT NO WAY TO CLEAN IT.

I HAVE A PROBLEM WITH THE HEAD LIGHTS ARE NOT BIGHT ENOUGH. I CAN BARELY SEE THE ROAD. WE HAD IT CHECK AT THE DEALERSHIP AND THEY SAID YES THE HEAD LIGHTS ARE DEFECTIVE JUST LIKE THE ONES ON RECALL BUT OUR VIN NUMBER IS NOT LISTED. I HAVE SPOKE TO GM BUT THEY SAY I NEED TO GO THROUGH THE DEALERSHIP BUT THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING. I TOLD THE DEALERSHIP AND GM THAT I CAN NOT SEE WELL ENOUGH AT NIGHT TO BE DRIVING. IT IS NOT MY EYES BECAUSE MY SISTER WHO HAS A 2013 BUICK ENCLAVE DROVE OUR CAR AND DID NOT THINK THE HEAD LIGHTS WERE EVEN ON. SHE COULD NOT BELIEVE IT. THEY WANT ME TO PAY $1500.00 TO GET THEM FIXED. I ALSO TOLD THEM THAT I WAS LETTING MY INSURANCE KNOW SO IF I HAVE AN ACCIDENT, I WANT THEM TO GO AFTER GM AND THE DEALERSHIP. THIS IS A VERY DANGEROUS PROBLEM. THERE ARE TIMES I HAVE TO DRIVE AFTER DARK. I HAVE NOT HAD AN ACCIDENT YET. I AM TRYING TO GET SOMETHING DONE TO THE LIGHTS SO THAT WON'T HAPPEN. MY LIFE AND MY HUSBAND'S LIFE IS IMPORTANT TO US, IT MAY NOT BE SO WITH GM OR THE DEALERSHIP.

2013 CADILLAC SRX HEADLIGHTS ARE SO DIM THAT IT IS TOO DANGEROUS TO USE THEM FOR NIGHT DRIVING. NUMEROUS OTHER IDENTICAL COMPLAINTS HAVE BEEN MADE TO THE NHTSA. THE LOCAL DEALERSHIP STATED THAT THEY HAVE NUMEROUS OTHER CUSTOMERS WITH THE IDENTICAL COMPLAINT. THIS AFFECTS MORE SIMILAR VEHICLES OTHER THAN 2013. CLASS ACTION LAW SUITS HAVE BEEN MADE AND ACTED UPON IN BOTH CALIFORNIA AND FLORIDA. THIS ISSUE IS APPLICABLE IN ALL STATES AND SITUATIONS WHERE THE PROBLEM EXISTS. THE PRESCRIBED FIX IS A ONE-FOR-ONE REPLACEMENT WHICH WOULD RESULT IN A SIMILAR PROBLEM DOWN THE LINE. . IT APPEARS THAT THE PROBLEM IS WITH THE INTERNAL CIRCULAR LENS IN FRONT OF THE LAMP WHICH IS SO OPAQUE THAT LIGHT FROM THE LAMP DOES NOT GO THROUGH PROPERLY BUT IS DIMMED TO A POINT WHERE IT MAKES THE HEADLAMPS UNSAFE. UNSAFE IS THE KEY WORD....UNSAFE..UNSAFE..UNSAFE..WHENEVER THE HEADLAMPS ARE BEING DEPENDED ON FOR NIGHT TIME DRIVING A WORK SCHEDULER AT THE LOCAL DEALER STATED THAT THEY HAVE NO ALTERNATIVE CORRECTION FOR THIS ISSUE AND THAT IT WOULD TAKE SOME PEOPLE TO DIE DUE TO THIS ISSUE BEFORE A PROBLEM RESOLUTION WOULD BE PUT IN PLACE....PRETTY SAD OPINION !!!

SERVICE ADVANCED FRONT LIGHTING THAT DEALS WITH ADAPTIVE FORWARD LIGHTING FOR CADILLAC SRX HEADLIGHTS. NOW THIS IS A KNOWN SAFETY ISSUE THAT CADILLAC REFUSES TO TAKE CARE OF . THERE HAVE BEEN CLASS ACTION LAW SUITS FILED ON THIS TOPIC AND CASES WON IN TWO STATES FLORIDA & CALIFORNIA WHERE GM HAD TO REPLACE THESE FAULTY HEADLIGHTS AT THEIR EXPENSE. WHAT ABOUT THOSE OF US IN THE 48 STATES THAT HAVE THESE PROBLEMS AND CADILLAC SAYS YOU HAVE TO PAY $ 1,400 UPFRONT THEN APPEAL THE REPAIR AND THEY WILL SEE IF IT IS WARRANTED FOR REIMBURSEMENT. LOOK FOLKS AT NHTS THIS IS A SAFETY ISSUE WHEN A VEHICLE'S HEADLIGHTS ARE NOT WORKING PROPERLY AND THE GOVERNMENT NEEDS TO GO AFTER GENERAL MOTORS AND HAVE THEM FIX THIS AT THEIR EXPENSE. THIS IS JUST LIKE THE TAKATA AIR BAG RECALL. DOESN'T NHTS CARE ABOUT PEOPLE DRIVING AROUND WITH UNSAFE HEADLIGHTS THAT DO NOT WORK PROPERLY?

RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.

BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD DO YOUR JOB AND DO A RECALL AS GM IS NOT DOING THEIRS.