2014 CADILLAC SRX Complaints

THE HEADLIGHTS EVEN THOUGH THEY ARE WORKING DON'T PUT OUT ENOUGH LIGHT TO DRIVE AT NIGHT. THERE WAS A LAWSUIT CONCERNING THIS MATTER, THE DEALER WANTED US TO FRONT $2200.00.

THE LOW BEAM HEADLIGHTS HAVE INCREASINGLY BECOME DIMMER TO THE POINT WHERE IT IS DIFFICULT TO SEE ON THE ROAD AT NIGHT WITHOUT USING HIGH BEAMS. I THINK THE ISSUE BEGAN AROUND THE MIDDLE OF 2019.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME EXTREMELY DIM CAUSING THE CONTACT TO LOSE SIGHT OF THE ROAD DIVIDERS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC JACKSONVILLE (7999 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 778-7700) WHERE IT WAS DIAGNOSED THAT THE REFLECTOR BEHIND THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB

THIS IS THE SECOND TIME I'VE ISSUED THIS FORM. THE HEADLAMPS ON MY 2014 CADILLAC SRX (AND ABOUT 300,000 OTHERS) SETTING IS SUCH THAT THE HEADLAMPS' LOW BEAMS DO NOT ILLUMINATE THE ROADWAY DUE TO FAULTY ENGINEERING OR MANUFACTURING AND SHOULD UNDERGO A RECALL SERVICE BY CADILLAC.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED WHILE DRIVING AT NIGHT. THE CONTACT THEN TOOK THE VEHICLE TO CREST CADILLAC (6280 TX-121, FRISCO, TX 75034) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT ALSO SPOKE TO THE SERVICE MANAGER WHO STATED THAT A LETTER WAS SENT OUT IN REGARDS TO THE HEADLIGHT HOWEVER, THERE WAS NO RESPONSE. DUE TO THE NON-RESPONSE, THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

THE HEADLIGHTS ARE VERY DIM ON THIS CAR THAT YOU HAVE TROUBLE SEEING THE ROAD AFTER DARK. OTHER PEOPLE HAVE THOUGHT I HAD THE PARKING LIGHTS ON. THE ONLY WAY YOU CAN SEE ON A DARK ROAD IS TO USE THE BRIGHT LIGHTS WHICH ONLY BLINDS THE ONCOMING DRIVERS. THESE LIGHTS ARE VERY DANGEROUS ON CITY STREETS AND TWO LANE ROADS AS YOU CAN'T SEE THE ROAD OR THE SIDES OF THE ROAD . I CAN NOT AFFORD THE $2000 OR MORE THAT IT COSTS TO GET THIS FIXED AS IT CAST OTHERS. THIS A PART DEFECT AND GM SHOULD BE RESPONSIBLE FOR REPLACING FAULTY EQUIPMENT BEFORE CAUSES INJURY OR DEATH.

HEAD LIGHTS ARE EXTREMELY DIM FORCING OWNER TO USE HIGH BEAMS ON A SEMI REGULAR BASIS

MOISTURE ENTERING THE HEADLAMP ASSEMBLY ON MY 2014 CADILLAC SRX CAUSES THE LOW BEAM TO BECOME FOGGY AND UNABLE TO ILLUMINATE THE ROADWAY AT DARK HOURS OR IN THE RAIN WHICH IN TURN RAISES A SAFETY ISSUE

THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS/COMMENT-PAGE-5/#COMMENT-1001328 AND HTTPS://CADILLACSOCIETY.COM/2020/03/10/OWNERS-CONTINUE-TO-STRUGGLE-WITH-CADILLAC-SRX-HEADLIGHTS/ I HAD MORE THAN ONE INCIDENT THAT SHOWS MY CAR COULD CAUSE INJURY BASED ON MAKING MISTAKES FOR LACK OF VISIBILITY. THIS IS A DEATH WAITING TO HAPPEN AND GM IS BARELY GOING THROUGH THE MOTIONS TO MAKE SURE THEY ARE NOT IGNORING IT BUT BLOWING IT OFF IN MANY WAYS SUPPRESSING IT IN MANY WAYS . THE OTHER PROBLEMS WITH THE WHEEL BEARINGS AND SUSPENSION ARE SCARY WHEN YOU HEAR THE NOISES AND I THINK MORE SCARY WHEN YOU ASK FOR AN ESTIMATE WHICH I WILL PUT OFF DECIDING TO TAKE A CHANCE WITH AN AREA OF THE CAR THAT CAN TRULY CAUSE DEATH IF THE PAST MEANS ANYTHING. I AM GOING TO MENTION THE PROBLEM WITH THE DEFECTIVE QUE SYSTEM THAT THEY ARE CLEARLY TRYING TO DENY BUT DID PAY 90% OF MY $1000 REPAIR WITHOUT TAKING BLAME AND OF COURSE THIS IS NOT A REAL SAFETY CONCERN BUT WORTH DESCRIBING BECAUSE IT SHOWS A CLEAR PATTERN OF SUPPRESSION AND AVOIDANCE TO RECALL A CLEARLY DEFECTIVE PART OF A VEHICLE . THANK YOU FOR YOUR TIME AND CONSIDERATION.

MOSTLY DURING DECELERATIONS AT LOW SPEEDS, AS IS THE CASE FOR US UPON ENTERING OUR NEIGHBORHOOD, WE EXPERIENCE HARD SHIFTS OR A "BUCK". THERE ARE OCCASIONS WHEN IT WILL HAPPEN WHEN ATTEMPTING A QUICK ACCELERATION FROM A COMPLETE STOP OR LOW SPEED IN CITY TRAFFIC.