2015 CADILLAC SRX Complaints

The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. The manufacturer had been notified of the issue and referred him back to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.

The contact owns a 2015 Cadillac SRX. The contact stated while driving approximately 15 MPH, there was an abnormal sound coming from the engine compartment. Upon inspection, the contact noticed a piece from the engine had fallen out of the vehicle. The contact stated that the battery warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the idler pulley bolt replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 96,000.

The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had received an unknown recall notification related to the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated repair was done on 12/28/2012 and would like to cancel the complaint.

The contact owns a 2015 Cadillac SRX. The contact received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact also stated that soon after receiving the notice, an abnormal cranking sound began to emit from the rear of the vehicle while driving. There was no warning light illuminated. The dealer had been notified about the failure and a service agent made an appointment to have the vehicle serviced. The morning of the appointment, the contact received a call that the parts were not yet available and to not taken the vehicle in for repair. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 32,000. VIN tool confirms parts are not available.

The contact owns a 2015 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer as well as Five Star Cadillac (495 Watson Blvd Suite B, Warner Robins, GA 31093, (478) 302-0612) and Hennessy Cadillac (3377 Satellite Blvd, Duluth, GA 30096, (770) 680-7000) and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2015 Cadillac SRX. The contact stated while driving 65 MPH, the headlights were significantly dim, and she was unable to see the road. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the light bulbs were replaced; however, the failure had been reoccurring while driving. The vehicle was taken back to the independent mechanic who diagnosed that the headlight assemblies needed to be replaced. The vehicle was then taken to the dealer who informed the contact she would be responsible for the cost of the repair since the VIN was not included in a recall. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.

The contact owns a 2015 Cadillac SRX. The contact stated that while starting the vehicle, the air bag warning light was illuminated. The dealer was made aware of the failure but informed the contact that he needed to pay for an unknown sensor replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

2015 CADILLAC CRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL.