2011 CADILLAC SRX Complaints

AT NIGHT THE HEADLIGHTS ARE SO DIM THAT IT'S VERY HARD TO SEE ANYTHING. THE HEADLIGHT ASSEMBLY HAS MOISTURE INSIDE OF IT AND IT MAKES IT HARD TO SEE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE BEAM FROM THE FRONT HEADLAMPS WERE INADEQUATE FOR SAFE DRIVING IN LOW LIGHT CONDITIONS. TOWN & COUNTRY CAR AND TRUCK CENTER, INC. LOCATED AT (30 CRAFT DR, ALAMOSA, CO 81101) AND CADILLAC OF SANTA FE LOCATED AT (4450 CERRILLOS RD, SANTA FE, NM 87507) WERE CONTACTED AND AN ESTIMATE WAS PROVIDED FOR THE REPAIRS. THE CONTACT ALSO RECEIVED A CUSTOMER SATISFACTION LETTER THAT OFFERED TO PAY A PORTION OF THE COST OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.*DT*JB

THE TRUNK OF MY CAR IS NOT ACCESSIBLE. ONE DAY THE KEY FOB STOPPED WORKING. THE BUTTON ON THE DOOR GIVES NO ACCESS AS WELL. I'VE HEARD THERE WAS ONCE A RECALL ON THIS ISSUE BUT IT HAS EXPIRED. I HAVE NO ACCESS TO MY SPARE TIRE!! HOW CAN A RECALL EXPIRE!

I HAVE COMPLAINED TO CADILLAC ABOUT MY HEADLIGHTS HAVING CONDENSATION WHICH LEADS TO THEM INTERMITTENTLY TURNING OFF. IT'S ILLEGAL TO DRIVE WITHOUT HEADLIGHTS AT NIGHT IN WA STATE AND IT'S DANGEROUS. ON 2/28/20, CADILLAC SENT ME A LETTER ACKNOWLEDGING THAT'S THE 2010, 2011, 2012, 2013, 2014, AND 2015 SRX MAY EXPERIENCE ISSUES THAT COULD CAUSE MOISTURE TO ACCUMULATE IN THEIR HEADLAMPS CAPSULE AND CAUSE HALOGEN HEADLIGHTS TO BECOME DIMMER OVER TIME. THEY STATE IN THE LETTER THAT THEY WILL ONLY REIMBURSE UP TO $1,600 FOR THE REPAIR. THE REPAIR IS $2,600. THEN THEY SAID THE CLAIM FORM HAS TO BE SUBMITTED BY MAY 28, 2020. NONE OF THE DEALERSHIPS HAVE THE HEADLIGHTS BECAUSE THEY ARE ON BACK ORDERS. THEY TOLD ME THEY MAY NOT GET THE HEADLIGHTS BY THAT TIME. IN OTHER STATES LAWSUITS HAVE BEEN FILED WHERE CADILLAC DID NOT WIN. IN THOSE LAWSUITS IT WAS NOTED THAT CADILLAC WAS AWARE OF THIS DEFECT AND IGNORED IT. I'M ASKING THAT YOU PLEASE ORDER CADILLAC TO ISSUE A RECALL. IT'S THE RIGHT THING TO DO AND IT'S A SAFETY CONCERN.

THERE ARE 7 RECALLS ON THIS VEHICLE AND THE MECHANIC VERIFIES THAT NONE OF THE RECALLS HAVE BEEN PERFORMED

HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.

MOISTURE ACCUMULATION IN HEADLAMPS AND CAUSING THEM TO GO VERY DIM, HAVE TO DRIVE WITH THEM ON HIGH BEAMS BECAUSE I CAN'T AFFORD TO PAY OUT OF MY POCKET BY MAY 28, 2020, AND WAIT ON REFUND, AND IT COST MORE THAN THE SETTLEMENT LETTER WILL ALLOW! THAT IS SIMPLY NOT RIGHT!!! WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS AND LOOSE MONEY ON A PROBLEM THAT GM HAS KNOWN ABOUT SINCE 2010 AND DONE NOTHING ABOUT UNTIL THEY ARE SUED AND THEN THEY ARE STILL NOT TRULY RECTIFYING THE PROBLEM FOR THOSE WHO CANNOT AFFORD TO HAVE IT FIXED NOR PAY OUT OF THEIR POCKET FOR THE DIFFERENCE IT WILL COST THEM TO HAVE IT REPAIRED? THIS HAS AFFECTED APPROXIMATELY 300,000 CADILLAC SRXS NATION WIDE AND GM IS NOT WILLING TO DO A RECALL ON THEIR OWN! THEREFORE SOME PEOPLE ARE HAVING TO RIDE AROUND I SAFELY WITH THEIR HIGH BEAMS ON, IN WHICH COULD POTENTIALLY CAUSE AN ACCIDENT AND INJURE OR POSSIBLY CAUSE DEATH TO THEMSELVES OR OTHERS!!! GM SHOULD BE MADE TO DO A RECALL TO RECTIFY THIS PROBLEM!!!!

THE HEADLAMPS ARE DIM DUE TO CONDENSATION IN THE HEADLIGHT HOUSINGS. THERE SHOULD BE A RECALL ISSUED.

HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE KEYFOB FAILED TO UNLOCK THE TRUCK OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT MAX DYE CHRYSLER DODGE JEEP RAM GMC (1501 W MAIN ST, SALEM, IL 62881 (618) 548-2343) HOWEVER, THE FAILURE RECURRED A YEAR LATER. THE PART WAS ORDERED FROM THE MANUFACTURER AND REINSTALLED BY AN UNKNOWN MECHANIC HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.