2014 CADILLAC SRX Complaints

I PURCHASED A 2014 CADILLAC SRX AND THE HEADLIGHTS STOPPED WORKING.WE RETURNED TO THE DEALER WITH IT AND THEY SAID IT WAS CHECKED BEFORE WE LEFT WITH OUT.WE RESEARCHED ON LINE AND DISCOVERED A DEFECTIVE LIGHT DESIGN WAS THE PROBLEM.WE CAN NOT EVER DRIVE OUR CAR AT NIGHT .

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS WERE DIM AND PROVIDED INSUFFICIENT LIGHTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A REPLACEMENT WAS OFFERED UNDER A CLASS ACTION LAWSUIT HOWEVER, THE TIME WAS EXPIRED. THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE HEADLIGHTS ARE VERY DEM ALMOST IN A ACCIDENT HAVE TO USE BRIGHT LIGHTS AT NIGHT

THE HEAD LIGHTS GIVE OFF A VERY LOW DIMMING OR A LOW BEAM OF LIGHT. WHICH I CANT SEE THE LINES INSIDE OF THE ROAD OR DIVIDING LANES. THE OUT SIDE GLASS THAT COVERS THE LIGHT IS CLEAR AND NOT DAMAGED.I HAVE TO USE MY BRIGHT LIGHT TO DRIVE EVERYDAY CONDITIONS. IKNOW OF OTHERS CADILLIAC OWNS WHO HAS ALSO EXPERIENCES THIS ISSUE. THIS IS A SAFETY ISSUE OF LIFE AND DEATH!! ON COMING TRAFFIC SOMETIMES BLOWING TO INFORM ME MY LIGHTS ARE LOW. LOOK INTO THIS SAFETY MATTER .

MY PASSENGER SIDE HEADLIGHT IS SO DIM ON REGULAR (NOT HIGH BEAM), THAT I CANNOT SEE THE EDGE OF THE ROAD. I HAVE COMPLAINED TO CADILLAC DIRECTLY. THEY ADVISED I TAKE IT TO THE DEALER, WHICH I DID. I WAS TOLD BY THE SERVICE REP AT FIELDS CADILLAC IN JACKSONVILLE THAT IT IS A REFLECTOR BEHIND THE BULB, AND THEY SEE IT A LOT. THE ISSUE IS THIS: I WAS TOLD THEY WOULD BE HAPPY TO REPAIR IT; HOWEVER I HAD TO PAY FOR IT, AND CADILLAC WOULD REIMBURSE ME. I ASKED THE PRICE. IT WAS APPROX. $1500! I AM A WIDOW, LIVING ON SOCIAL SECURITY, AND DO NOT HAVE THAT KIND OF DISPOSABLE RESOURCES. SHE SAID THAT IS THE ONLY WAY THEY COULD REPAIR IT. I WAS VERY UPSET. I THOUGHT IT WAS COMPLETELY UNFAIR. THERE ARE MULTIPLE COMPLAINTS ONLINE ABOUT THE CAD HEADLIGHTS DOING THE SAME THING AS MINE. I TOLD THEM IF I WAS KILLED IN AN AUTO ACCIDENT BECAUSE I COULDN'T SEE, I WOULD MAKE SURE MY SON NEVER HAD TO WORK A DAY AGAIN IN HIS LIFE. IT WOULD BE ENTIRELY THEIR FAULT IN MY OPINION. I HAD TO DRIVE ABOUT 60 MILES TO MY HOME A FEW WEEKS AGO AFTER DARK, AND I WAS A NERVOUS WRECK. I LIVE IN A RURAL AREA, AND THERE ARE SO MANY ANIMALS, ETC. THAT MUST BE SEEN IF THEY ARE ON THE SIDE OF THE ROAD, NOT TO MENTION MY OWN VISIBILITY OF THE ENTIRE ROAD. WHEN I PUT MY HIGH BEAMS ON, OF COURSE DRIVERS COMING THE OPPOSITE DIRECTION PUT THEIRS ON ME. SO WE'RE BOTH BLIND. IT IS A MAJOR SAFETY ISSUE AND SHOULD NOT BE OVERLOOKED BY CADILLAC OR THE NHTSA. *LN*JB

ENGINE LIGHT REPEATEDLY COMES ON AT 100000 MILES. THEN GOES OFF. CODES INCLUDE : CAMSHAFT POSITION ACTUATOR BLOCK 1, TRACTION CONTROL, BLINKING ENGINE LIGHT. AFTER DRIVING FOR A DISTANCE OF 10 MILES OR MORE FOR A DURATION OF 1 TO 3 HOURS IN LIGHT OR HEAVY TRAFFIC.

WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADILLAC AND THEY TELL US THIS CAR IS IN NAME OF A MAN IN CALIFORNIA AND THEY CAN'T HELP US. I AM VERY VERY MAD AT CADILLAC FOR NOT SUPPORTING THEIR CUSTOMERS IN THIS WAY! WE HAVE NO ONE TO TURN TO BUT ONLY FINDING A LOT OF OTHER PEOPLE WITH SAME PROBLEM ONLINE AND NOTHING BEEN DONE ABOUT THIS TRAGIC SITUATION. FINALLY ORDERED NEW HEADLIGHTS THROUGH CADILLAC DEALERSHIP ($2,000.00 TO REPAIR)EARLIER THIS YEAR AND TELL US NOT IN AS YET. THEY ARE ALL IN DENIAL. I AM 77 NOW AND HUSBAND 85 AND OUR CHILDREN ARE VERY WORRIED ABOUT US DRIVING AT NIGHT. PLEASE IF SOMEONE COULD HELP IN THIS AWFUL SITUATION. A LETTER FROM CADILLAC EARLIER THIS YEAR SAID WILL ONLY PAY $1600.00 TO REIMBURSE US TO REPLACE THEM AND ONLY IF MOISTURE IS THE PROBLEM. DRIVING IN NEIGHBORHOOD IS HORRIBLE, NOT LIGHTING, MAIN STREETS WITH STREETLIGHTS OK, BUT ANY DARK STREET IS A DEATH RISK. THANK YOU FOR ALLOWING US TO VENT AND PRAY FOR SOME RESOLVING OF THIS SITUATION. I HAVE READ WHERE PEOPLE HAVE ORDERED HEADLIGHTS AND HAD THEM REPLACED AND STILL NO BETTER, JUST SAME OLD ORIGINALS. THANKS.

THE CADILLAC QUE (RADIO SCREEN) HAS CRACKED IN UPPER RIGHT CORNER & EXPANDING DOWN THE SCREEN & TOWARD LEFT SIDE OF SCREEN CAUSING DISTORTION TO WHAT IS DISPLAYED. MY CAR IS GARAGE KEPT AND NOT EVEN USED AS A DAILY VEHICLE. I AM VERY FRUSTRATED & DISAPPOINTED IN THIS FLAW & WOULD APPRECIATE A RECALL TO HAVE SCREEN REPLACED AT NO CHARGE.

MY DRIVER SIDE FRONT HEADLIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE, SO MUCH SO I HAVE TO DRIVE WITH THE HIGH-BEAMS TO SEE AT NIGHT. THIS DOES NOT CHANGE AND IS LIKE THIS FROM THE MOMENT I TURN ON THE VEHICLE. VERY DANGEROUS!!

MY FRONT LIGHTS HAVE CONDENSATION IN THEM THE LOW LIGHT DO NOT GET BRIGHT SO I CAN NOT DRIVE AT NITE. I'VE CHANGED THE LIGHT BULB AND THIS DOESN'T SEEM TO HELP.