2015 CADILLAC SRX Complaints

I have been having issues with my vehicle stalling and trembling. The Stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues and advised about the recall letter I received. The dealership scheduled an appt on Aug 31st. On the 31st, I dropped the car off and left it there for two days. On sept 2ns, I called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. Nothing was done to my vehicle. I asked if I can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. I live 1hour from the dealership. I have been driving for almost a month around with a vehicle that's not safe. The recall letter clearly states that if this vehicle is driven , it can result in a crash. It also states that the parts to repair the vehicle are not currently available. I am not sure what to do or who to contact in this matter as I do not have another vehicle I can rely on. Please advise.

The Dim headlights are too dim to drive in evenings and cloudy, foggy, or any time lights are needed

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. A case was opened, and the contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.

I have notice several Cadillac SRX, the headlights on the passenger side are very dim. Have talk to several people that owns Cadillacs SRX and they are having the same problem. Very unsafe to drive at night. Have had the bulbs changes it didn't correct the problem. I'm very dissatisfied. Will you please help.

Low beam headlights are NOT safe to drive with at night. EVEN after replaced by dealership upon being recalled. This is a disaster waiting to happen.

The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was no recall placed on the vehicle. The manufacturer was also notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The VIN was invalid.

I RECEIVED A RECALL # N212340980. THE DEALERSHIP SAID THERE IS NO SOLUTION UNTIL GM GETS PARTS. MY SON WAS DRIVING CAR AND ALMOST HAD AN ACCIDENT ON INTERSTATE. I WANT PUBLIC KNOWLEDGE THAT GM HAS NOT COME UP WITH THE PARTS AND ALMOST KILLED MY SON BY CAR GOING OUT OF CONTROL.

Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000. Per side to replace with same defective lights and housings plus labor. Please look into this issue and help those of us in need of being able to see while driving after dusk. Thank you for any help you can provide.

The contact owns a 2015 Cadillac SRX. The contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. The failure mileage was approximately 60,000.

The contact owns a 2015 Cadillac SRX. The contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. The contact stated no warning lights was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 48,000.