2010 CADILLAC SRX Complaints

PURCHASED 11/16 WITH 62K MILES, 12/16 REPLACED HIGH PRESSURE STEERING LINE, 5/18 REPLACED ALL TIMING CHAINS, 1/19 REPLACED STEERING COOLER. 2-WEEKS LATER LOWER END ROD KNOCK-CONNECTING ROD BEARING(S) BAD. NO WARNING, NO SOUNDS AND THE OIL WAS CHANGED SAME TIME AS STEERING COOLER REPLACED. NO NOTICE OF SHAVINGS IN OIL. OIL HAS BEEN CHANGED EVERY 3-5000 MILES. ALL SERVICE PERFORMED AT CADILLAC DEALERSHIP. $8999 TO REPLACE ENGINE. KBB CAR TRADE IN VALUE $7300, NOW $1000 FROM DEALERSHIP. AT 60 I'VE OWNED A LOT OF AUTOMOBILES, SEVERAL CADILLAC'S AMONG THEM AND TAKE EXCELLENT CARE OF THEM. I HAVE A PICKUP WITH 243K JUST TO SHOW HOW WELL I TAKE CARE OF THEM. THIS OUT OF THE BLUE BLOWN CONNECTING ROD BEARINGS IS HIGHLY SUSPECT. ESPECIALLY JUST HAVING HAD THE DEALER PERFORM AN OIL CHANGE. IF THE BEARINGS WERE GOING BAD THERE WOULD HAVE BEEN SHAVINGS IN THE OIL, AND WOULD HAVE BEEN OBVIOUS. SIDE NOTE. WHEN I CHECKED THE CODES BEFORE BEING TOWED TO THE DEALERSHIP IT HAD A P0017 CRANKSHAFT SENSOR. SAME CODE WHEN I HAD TO REPLACE THE TIMING CHAINS.

HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.

HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.

VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.

BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.

MY TAIL GATE LIFT OPENS ON IT'S OWN EVEN WHEN THE SWITCH INSIDE THE CAR IN IN THE OFF POSITION WHEN THE CAR IS PARKED

MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING ABOUT 200 FEET, THE VEHICLE BEGAN TO OPERATE AS NORMAL. HOWEVER, THE SAME SCENARIO OCCURRED AT THE NEXT STOPLIGHT. I HAD THE CAR SCANNED AND THE CODE CAME UP AS P000017. I WAS INFORMED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED. THE ESTIMATED PRICE TO REPAIR MY CAR WOULD BE $ 2,200. 00. I HAVE BEEN TO NUMEROUS SITES AND FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THESE ENGINES. GM ACKNOWLEDGE THIS PROBLEM WITH THE PREVIOUS GENERATION SRX MODEL BUT HAS YET TO ACKNOWLEDGE THE PROBLEM WITH 2010 MODEL YEAR VEHICLES. GM'S CUSTOMER SERVICE TEAM SIMPLY STATES THAT GM IS SORRY AND SAYS THAT YOU ARE WELCOME TO REGISTER A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THEY OFFERED AND ASSIGNED A CASE NUMBER TO MYSELF WHICH BASICALLY ACKNOWLEDGED THAT I CALLED GM. HOW MANY MORE GM AUTOMOBILES DO YOU THINK I WILL PURCHASE?

THE HEADLIGHTS FILL UP WITH MOISTURE. THIS MAKES THE LIGHTS SO DIM YOU CAN'T EVEN SEE THE ROAD.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE WOULD JOLT AND TAKE EXTRA TIME TO SHIFT INTO GEAR. THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,291. THE VIN WAS UNKNOWN.

THE LIGHTS ARE EXTREMELY DIM. VERY DANGEROUS ON THE ROAD. I'VE REPLACED THE FUSES FOR THE HEADLIGHTS. I'VE REPLACED THE ENTIRE HEADLIGHT ASSEMBLY AND STILL NO LUCK. ONE DONE RESEARCH ONLINE AND THERE ARE NUMEROUS PEOPLE COMPLAINING ABOUT THIS ISSUE. CADILLAC WILL NOT FIX IT.