2014 CADILLAC SRX Complaints

HEADLIGHTS, PARTICULARLY LOW BEAMS, HAVE BECOME VERY DIM OVER TIME. HEADLIGHT COVERS ARE NOT CLOUDED. NECESSARY TO DRIVE WITH HIGH BEAMS DURING NIGHTTIME HOURS. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED.*JB

THE DAY I BOUGHT MY 2014 CADILLAC SRX ON THE DRIVE HOME IT GOT DARK AND MY LIGHTS CAME ON. I WAS IN TALLAHASSEE IN TRAFFIC SO I THOUGHT IT WAS JUST THE STREET LIGHTS THAT WERE MAKING THEM SEEM DIM. AS I CONTINUED HOME I WAS RUNNING THE LIGHTS ON HIGH WHEN I MET A CAR I PUT THEM ON LOW AND IT WAS LIKE I HAD NO LIGHTS AT ALL. WHEN I PURCHASED THE VEHICLE THIS WAS NEVER BROUGHT UP AND OF COURSE IT WAS TEST DRIVEN IN THE DAYLIGHT HOURS. I PURCHASED IT ON FEBRUARY 29, 2020, THE CARFAX CHECKED OUT GREAT, WITHOUT BEING AWARE THAT THIS WAS A PROBLEM AND I REALLY DO NOT THINK THE DEALER SHOULD HAVE SOLD THE VEHICLE IN THIS CONDITION. CADILLAC FINALLY SENT LETTERS TO OWNERS IN FLORIDA AND THE WEEK FOLLOWING MY PURCHASE MY MOTHER RECEIVED A LETTER REGARDING A CLASS ACTION SUIT ON THE HEADLIGHTS ON HER 2013 CADILLAC SRX THAT WAS TOTALED DURING HURRICANE MICHAEL ON OCTOBER 10, 2018. I CONTACTED OUR LOCAL DEALER AND WAS TOLD I COULD HAVE THE HEADLIGHTS REPLACED AT MY COST. THIS IS NOT FAIR THAT I HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN A RECALL IN THE FIRST PLACE AND DURING THIS TIME A LOT OF PEOPLE DO NOT HAVE AN EXTRA $1700.00 LAYING AROUND BECAUSE THAT WAS THE QUOTE THAT I RECEIVED FROM THE DEALER. WITH ALL I HAVE FOUND IN MY RESEARCH AND EVEN A CLASS ACTION SUIT CADILLAC SHOULD BE REPLACING THE ASSEMBLY. I EVEN CONTACTED THE ADMINISTRATOR WITH CLASS ACTION SUIT AND WAS TOLD THAT MY VIN # WAS IN THE GROUP THAT WAS NOTIFIED EARLIER AND THAT DEADLINE HAD EXPIRED IN JUNE 2019 PRIOR TO MY PURCHASE BUT IT IS APPARENT THE WORK WAS NEVER DONE. THIS IS MY ONLY VEHICLE AND I CAN NOT AFFORD TO REPLACE IT. IF I HAVE TO DRIVE AT NIGHT MY ONLY OPTION IS TO USE MY HIGH BEAMS WHICH IS A DANGER TO OTHER VEHICLES ON THE ROAD. I ASK YOU TO PLEASE LOOK AT THIS SITUATION AND FORCE GM CADILLAC TO ISSUE A RECALL ON THESE VEHICLES BECAUSE IT SHOULD HAVE BEEN DONE A LONG TIME AGO. *BF *TR *TR

LIKE SO MANY OTHERS MY EXTERIOR HEADLIGHTS ARE SO DIM I FEEL IT A DANGER TO DRIVE AR NIGHT OR JUST DARK PLACES. I AM REPORTING THIS TO MY STATE AND IF THE MANUFACTURER DOES NOT PAY TO FIX THIS PROBLEM I AM WITH THE GROUP WHO WANTS A CLASS ACTION SUIT. I WARN EVERY ONE I KNOW NOT TO PURCHASE A CADILLAC BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT.

BOTH HID HEADLAMPS ARE TOO DIM TO SAFELY DRIVE THE VEHICLE AT NIGHT. REPLACED AND WAS NO IMPROVEMENT. CADILLAC WILL NOT REIMBURSE FOR ENTIRE COST. $800 DOES NOT COVER HID LAMP. *TR

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PURCHASED, THE CONTACT BECAME AWARE OF A FRACTURE TO THE ELECTRONIC CONTROL PANEL. RAMEY PRINCETON CHEVROLET (135 FAIRMONT DR, PRINCETON, WV 24740, (304) 425-2134) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRACTURE WAS NORMAL WEAR AND TEAR. THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED TO PROVIDE A MINIMAL FINANCIAL ASSISTANCE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE APPROXIMATE FAILURE MILEAGE WAS 51,248.

LIGHT RECALL DOESN'T COVER ENTIRE ORIGINAL LIGHT AND I NEED TO GET IT REPLACED (OUT OF POCKET EXPENSE TO BE $1204.64). . THE CAR DID NOT HAVE OVER 100,000 MILES ON IT WHEN IT SHOWED ISSUES. HISTORY REPLACEMENTS PROVE THE WHOLE LIGHT MUST BE REPLACED.

HEADLIGHT SO DIM COULD NOT DRIVE AT NIGHT. HAVE TRIED REPLACING BULBS BUT NOT REALLY HELPING. I FEEL THIS IS A DEFECT IN THE HEADLIGHT AND CADILLAC SHOULD PUT OUT A RECALL. DOING RESEARCH I HAVE FOUND MANY MANY COMPLAINS ABOUT THE SAME THING AND EVEN A CLASS ACTION SUIT.

MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. I REPORTED IT TO THE CADILLAC DEALER, AND THEY DIDN'T EVEN RETURN MY CALL AS THEY SAID THEY WOULD. DON'T IGNORE THE PROBLEM. SOMEONE COULD GET KILLED. THIS IS NOT AN ISOLATED INCIDENT. I CANNOT PROVIDE ANY DATE BECAUSE IT IS ALWAYS LIKE THIS. I LIVE IN A RURAL AREA, AND NEED GOOD HEADLIGHTS.

THE SRX HEADLAMPS ARE SO DIM WHEN DRIVING AT NIGHT THAT IT IS DANGEROUS. WHEN DRIVING IT DOES NOT EMIT ENOUGH LIGHT TO SEE THE ROAD AND WHEN CARS ARE COMING TOWARDS YOU BECAUSE THERE ARE NO LIGHTS EMITTING G FROM MY VEHICLE OR BLINDS YOU FROM SEEING THE ROAD. THIS IS A KNOWN PROBLEM AND GM REFUSES TO ACCEPT OWNERSHIP. THEY FINALLY SENT LETTERS TO OWNERS ON FLORIDA THAT THE KNOW THE HAVE AN ISSUE BUT NOW WANTS THE CONSUMER TO PAY OUT OF POCKET AND SUBMIT A CLAIM. THIS IS UNFAIR AND DANGEROUS MANY PEOPLE DO NOT HAVE AN EXTRA 1600 DOLLARS LAYING AROUND. GM SHOULD BE MADE TO ISSUE A RECALL AND PAY FOR THEIR POOR PART ISSUES WITH THEIR PRODUCT NOT THE OTHER WAY AROUND.

THE HEADLIGHTS IN MY 2014 CADILLAC SRX ARE SO DIM IT HAS BECOME VERY DANGEROUS TO DRIVE AT NIGHT. I AM NOT ABLE TO SEE SOMETHING OR SOMEONE ON THE SIDE OF THE CAR NOR 2 MAYBE 3 FEET PASS THE FRONT BUMPER OF THE CAR AT NIGHT ON THE HIGHWAY OR STREETS. I'M DRIVING TRULY ON SOMEONE ELSE'S CAR LIGHTS AGAINST THE ROAD. CADILLAC HAVE PROVIDED A LETTER TO CUSTOMERS TO SUBMIT A CLAIM TO REPLACE THE HEADLIGHTS STATING A SMALL NUMBER OF SRX MODELS...YEA RIGHT DANGEROUS IS DANGEROUS... CAN REPLACE LIGHTS DUE TO MOISTURE..ETC..ETC.. HOWEVER, THEY ARE ONLY PROVIDING A CAP ($800 PER HEADLIGHT) OF WHAT THEY WOULD PAY. AFTER TAKING IT TO A CADILLAC DEALER THEY ARE CHARGING CUSTOMERS WAY OVER THE CAP AND WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN RECALL STATUS IN THE FIRST PLACE. MY CAR IS A 2014 WITH ABOUT 59500 MILES NOW AT THE TIME OF THIS COMPLAINT. AFTER TAKING IT TO THE DEALER TODAY 3 MAR 2020, I WAS TOLD THAT THE SAME MODEL HEADLIGHT WOULD BE INSTALL BACK INTO MY VEHICLE MEANING IN ABOUT 2 YEARS OR LESS I WOULD BE PLACE WITH THE SAME PROBLEM AND HAVE TO PAY OUT OF POCKET AGAIN. I AM NOT SURE WHAT VEHICLES YOU ALL ARE TESTING AND SAW THAT THESE SRXS HEADLIGHT ARE MEETING HEADLIGHT SAFETY STANDARD. I RECOMMEND YOU REEVALUATE THIS SITUATION AND CHARGE GM CADILLAC TO PUT A RECALL ON ALL THE VEHICLES THEY STATED WOULD HAVE AN ISSUE WITH OUR HEADLIGHTS. P.S. THE MORE I DRIVE MY CAR AT NIGHT THE WORST THE HEADLIGHTS HAVE BECOME. THIS IS THE FIRST I HAVE SUBMITTED A COMPLAINT OF A VEHICLE BEFORE BUT THIS IS NOT GOOD. THANK YOU IN ADVANCE