2013 CADILLAC SRX Complaints

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE SUN ROOF LEAKED EVERY TIME IT RAINED. THE INCIDENT CAUSED SEVERAL ELECTRICAL FAILURES TO OCCUR. THE VEHICLE WAS TAKEN TO VINCE WHIBBS BUICK GMC CADILLAC (5651 PENSACOLA BLVD, PENSACOLA, FL 32505, 850-610-1851) WHERE IT WAS DIAGNOSED THAT THE DRAIN HOSE SHOULD BE CHECKED TWICE A YEAR FOR A WATER TEST TO PREVENT THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

LOW BEAM HEADLIGHTS ARE SO DIM THAT VISIBILITY AT NIGHT IS VERY LOW AND DANGEROUS TO DRIVE. NEW REPLACED PARTS RESULT IN SAME PROBLEM WITHIN FEW MONTHS AND CUSTOMER HAS TO PAY FOR REPLACEMENTS. PAYING FOR IT SINCE AUG 2018 AND PROBLEM STILL EXISTS.

THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.

WE RECENTLY PURCHASED THIS CAR. WE LOVE IT, THE ONLY PROBLEM IS THE LOW BEAM HEADLAMPS. WE LIVE IN A VERY RURAL AREA, SO THERE ARE NO STREET LIGHTS OF ANY KIND IN OUR AREA. THE DEALERSHIP WHERE WE PURCHASED THE CAR FROM WERE VERY NICE AND REPLACED THE BULBS IN THE CAR AND IT DID NOT MAKE ONE BIT OF DIFFERENCE. THE LOW BEAMS ARE SO BAD THAT YOU CAN NOT SEE AT NIGHT, AT ALL. MY HUSBAND ALMOST HIT A TREE THE OTHER NIGHT BECAUSE HE COULD NOT SEE IT. THERE IS ALREADY A LAWSUIT WITH GM OVER THE HEADLAMP ISSUES IN CALIFORNIA AND FLORIDA FOR THE 2011-2015 SRX. WHILE GM IS CONCERNED WITH THEIR CUSTOMERS OR SO THEY SAY, THEY ARE NOT OFFERING ANY ASSISTANCE WITH FIXING THIS ISSUE BECAUSE THERE IS NO ACTIVE RECALL. TO ME THAT SAYS, "WE ARE NOT GOING TO SPEND ALL THAT MONEY ON RECALLS, WE WOULD RATHER PAYOUT ON WRONGFUL DEATH SUITS". WHICH IS CLEAR BY THE CLASS ACTION SUIT IN CALIFORNIA AND FLORIDA. MY QUESTION IS "HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS ISSUED OVER THE LOW BEAM HEADLAMPS"?

LOW BEAM HEAD LIGHTS ARE VERY DIM. I HAVE PULLED OVER TO LOOK AT THE HEAD LIGHTS TO SEE IF THEY WERE EVEN WORKING. I CANNOT DRIVE IT AT NIGHT AS I CANNOT SEE. IF I MUST DRIVE IT, I HAVE TO USE THE HIGH BEAMS AND ONCOMING TRAFFIC CONTINUALLY FLASH THEIR BRIGHTS AT ME. THIS VEHICLE IS SUPER DANGEROUS WHILE DRIVING AT NIGHT. NO HELP FROM CADILLAC DEALERSHIP. I FIRST NOTICED THIS ABOUT A YEAR AGO.

HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.

I HAVE ALMOST HAD SEVERAL WRECKS DRIVING AT NIGHT IN THIS VEHICLE. THE HEADLIGHTS ARE TOO DIM TO SAFELY NAVIGATE THE ROADWAYS. DRIVING WITH THE HIGH BEAMS ON IS THE ONLY WAY YOU CAN SEE. EVEN AFTER APPLYING THE SUGGESTED FIXES FROM CADILLAC, YOU CANNOT SAFELY DRIVE THIS CAR AT NIGHT. I HAVE INCLUDED THE MOST RECENT DATE OF A NEAR WRECK DUE TO LOW VISIBILITY.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE CONTACT NOTICED THAT THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE CONTACT CALLED ORR CADILLAC OF FORT SMITH (LOCATED AT 6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

WE PURCHASED A USED 2013 CADILLAC SRX ON APRIL 8, 2019. WE PICKED THE VEHICLE UP FROM THE DEALER AT APPROXIMATELY 6PM AND PROCEEDED TO DRIVE IT HOME. UPON TURNING ON THE HEADLAMPS, WE WERE UNSURE IF THEY WERE ACTUALLY ON. THE ROAD IN FRONT OF US WAS STILL DARK COMPARED TO THE OTHER VEHICLES AROUND US. I GOT OUT OF THE VEHICLE AND ASSESSED THAT THE HEADLAMPS WERE ON, JUST NOT VERY BRIGHT. WE DROVE THE VEHICLE HOME AND RESEARCHED TO TRY AND FIND A SOLUTION. IT BECAME OBVIOUS FROM COMMENTS BY OTHER CADILLAC SRX OWNERS, THAT THIS IS INDEED A PROBLEM. WE ARE NOW FORCED TO DRIVE WITH OUR HIGH BEAMS ON AT NIGHT AND ARE CONSTANTLY HAVING TO DIM THEM FOR ONCOMING TRAFFIC. IT SEEMS LIKE REPLACING THE HEADLAMPS WITH THE FACTORY REPLACEMENT IS NOT THE ANSWER AS THOSE HEADLAMPS WOULD BE THE SAME AS WE NOW HAVE IN OUR VEHICLE. THIS PROBLEM NEEDS TO BE RESOLVED BY CADILLAC. LOVE THE CAR, BUT AM AFRAID TO DRIVE AT NIGHT. WE DO NOT WANT TO CAUSE AN ACCIDENT OR BECOME A STATISTIC.

WHILE DRIVING AT NIGHT WE HAVE NOTICED THE HEAD LIGHTS LOOKED DIM. OVER SOME TIME THEY HAVE BECOME VERY DIM. I TALKED WITH THE CADILLAC DEALER ON APRIL 19,2019 AND WAS ADVISED THIS IS A PROBLEM WITH THE SRX MODELS BECAUSE OF MOISTURE GETTING INTO THE AREA CAUSING THE LAMP TO FAIL. I WAS ADVISED THAT TO REPLACE THE HEADLIGHT IS VERY EXPENSIVE HOWEVER NOT A GUARANTEE SINCE THE MOISTURE INTRUSION ISSUE HAS NOT BEEN RESOLVED. I PURCHASED THE VEHICLE IN MARCH 2014 (USED) FROM THE DEALER WITH THE EXTENDED WARRANTY. SINCE I HAVE OWNED THE VEHICLE, I HAVE ALWAYS HAD IT SERVICED AT THE DEALER. AS PART OF THE SERVICE MOST OF THE TIMES A GM MULTI POINT VEHICLE INSPECTION (GM MPVI)WAS DONE ON THE VEHICLE WITH THE LATEST ONE DONE ON JANUARY 14,2019. LOOKING BACK AT THE INSPECTION REPORTS NEVER HAS THERE BEEN ANY INDICATION OF THE AN ISSUE WITH THE LIGHTING. ALSO I HAVE NEVER SEEN OR BEEN ADVISED OF A PROBLEM WITH THE HEAD LIGHTS BY THE DEALER OR GM. THE DEALER TOLD ME THAT THERE IS A LAW SUIT IN CALIFORNIA RELATIVE TO THIS ISSUE HOWEVER A CLASS ACTION SUIT WAS DISMISSED. TO ME THIS IS A VEHICLE SAFETY ISSUE WHICH IS THE RESPONSIBILITY OF GM AND SHOULD HAVE BEEN A RECALL. HOW BEST SHOULD THIS ISSUE BE ADDRESSED?