2012 CADILLAC SRX Complaints

Braking after hitting a pothole was a nightmare! No warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1.450.00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.

My 2012 Cadillac SRX gets water into the back of the car when it rains. There is a module in the back which when it gets wet shuts off all the electrical components in the car. The rain enters the car and gets trapped in the wheel well and all through the other components in the rear of the car. I have had this happen before and repairs cost up to 1000.00. General Motors needs to be accountable and a recall needs to be issued.

The contact owns a 2012 Cadillac SRX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning light was illuminated. The contact stated that the brake pedal was depressed to the floorboard to stop the vehicle. The contact turned off the vehicle. The vehicle was restarted, and the system was reset. The vehicle was taken to the dealer where it was diagnosed with a failed brake master cylinder. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. The VIN was unavailable.

Recently the liftgate has closed unexpectedly several times while items were being unloaded/loaded from the rear of the vehicle. This caused the user to be struck by the liftgate. Someone smaller or weaker, such as a child could potentially be trapped and injured since the blockage detect function apparently fails at the same time. It has also opened on it's own while the operator was away from the vehicle and out of range of the key fob. Apparently, this is a common issue with the panoramic roof in many Cadillac models leaking water into the rear storage area of the vehicle. The control module becomes immersed in water and begins to perform unreliably, eventually failing complete as it becomes more wet. No warning tones or lamps are activated

Low Beam Headlamps are very dim-hard to drive at night because of low visibility

A deer hit the driver side of my car. The air bag had a smell but did not deflate. The seatbelts kinda detached from the driver’s seat and both front seatbelts are locked very tight. This happened 1/3/25. About three months ago while driving, the driver seat went into the lowest level position. When I put it back where I could drive it, it did it again. I had to keep putting it in place till I got home. It hasn’t done that again yet. Please send me any recalls so I can get them fixed. Thank you

The contact owns a 2012 Cadillac SRX. The contact stated that the rubber tubing around the sunroof was allowing water to leak into the vehicle. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was inspected but not diagnosed. The contact was informed that the rubber tubing had shrunk and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 110,000.

The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time reimburse owners to get headlights replaced but that offer expired Well there are people out there driving these Dangerous cars that were not notified of this. I would invite anyone to drive one of these cars and see how bad it is. It is very urgent that someone look at this problem I have seen where there have been recalls over 10 years old . I am trying to get across how DANGEROUS this cars lights are. Please someone look into this Sincerely Sue Lanford Lance Lanford I dont know if NHTSA can or would get the media to film the lighing on these vehicles.

To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac SRX. We installed new tires on our SRX in August 2022 (Michelin Defender 235/55 R20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at Lakeside Chevrolet in Rockwall Texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to this email to let me know what can be done to take care of this situation.

While driving the pedal will go all the way to the floor and suddenly your break line will be full of air.The car's hard to stop. This is the second time it's happened. Really scary, almost in an accident.