2013 CADILLAC SRX Complaints

Odometer Fraud. The contact purchased a 2013 Cadillac SRX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact notified the dealer where the vehicle was purchased; however, the dealer denied responsibility. A mobile mechanic was contacted and stopped by the residence and diagnosed the vehicle. However, no cause for the failure was found. Several mobile mechanics stopped by the residence and diagnosed the vehicle with an electrical system failure. The vehicle was not repaired. The contact stated that the mobile mechanic discovered that there was a mileage discrepancy. The vehicle was purchased from a private dealer's sale. At the time of the purchase, the vehicle mileage was 64,729, it was discovered that the mileage was 175,000. The contact parked the vehicle, and the vehicle was no longer driven. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

I am reporting Ed Morse Cadillac Delray Beach, for improperly handling a manufacturer recall service, which resulted in a new safety issue on my 2013 Cadillac SRX. On February 22nd 2025 I brought my vehicle in for the Cadillac rear tow link separation recall. After the dealership performed the repair, my ABS system malfunctioned—an issue that never existed before. The dealership initially acknowledged the issue but later dismissed it and refused to acknowledge the issue. Worse, they encouraged me to leave and drive the vehicle despite the ABS warning light being on, showing no concern for my safety. This is a serious safety concern, as my braking system was directly affected following a manufacturer recall service. I am requesting that NHTSA investigate this dealership’s recall handling process and reconsider their status as an authorized recall service provider to protect future customers from similar issues.

Two incidents of the same failure, although a few years apart. Vehicle placed in "Park" (foot on the brake, which is necessary in order to shift into P); when brake pedal released, vehicle suddenly revs and lurches forward. First time, in garage, and so minor damage except to items in garage; second time 3/7/2025, totaled this vehicle plus major damage to another vehicle.

Rear Toe Link and . Lag in Acceleration was completed on 05/08/2014 but the problem persists also electrical failure seat gets stuck or engine wont turn on , blind spots makes sound when no vehicle around Engine has no power TCM transmission Control Module code comes and goes

I purchased this vehicle on January 1, 2025. I drove it last night for the first time after dark. The headlights were so dim I could hardly see to drive. I had to use my brights except when a car was coming towards me, then I put them on dim and slowed way down. Leaving them on bright would have endangered other drivers and myself. I purchased the car with no warranty so now I either drive only during daylight hours or I pay out of pocket to have them fixed which I'm sure isn't cheap. I am going to go to the dealership that I purchased it from to see if they will help me at all, but since there was no warranty, I'm not expecting them to give me any assistance with this. When you look at the headlights during the daytime, which is when I bought the car there is no visible sign of an issue with them. No warning lamp has come on to let me know there is an issue and since I just purchased the car I don't know when they first appeared so dim. I noticed there are numerous complaints about this issue. Why isn't GM doing something about it.

2013 Cadillac SRX has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! You have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (GM) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.

My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all

The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the vehicle experienced a three to four seconds lag in acceleration. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 14V212000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 178,000.

The contact owns a 2013 Cadillac SRX. The contact stated that after taking the vehicle out of the parking garage, the ABS warning light illuminated, the steering wheel became stiff, and the vehicle was difficult to maneuver. The vehicle was towed to a local dealer who stated that the manufacturer no longer manufactured the part needed to repair the vehicle. The manufacturer was made aware of the failure and confirmed the information. The failure mileage was approximately 167,000.

There have been many times where while driving that the breaks don’t work properly, you can push the break all the way down and it still work stop.