2011 CADILLAC SRX Complaints

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHT ASSEMBLIES WERE FILLED WITH MOISTURE FROM THE RAIN. AS A RESULT, THE LENSES WERE FOGGED, WHICH MADE THE HEADLIGHT ILLUMINATION VERY DIM WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS ILLUMINATED AT DANGEROUSLY LOW LEVELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO STERLING MCCALL CADILLAC (10422 SOUTHWEST FWY, BLDG B, HOUSTON, TX 77074, (713) 777-7151) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPAIRED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

HAVE HAD DANGEROUS LIGHTING LEVEL FROM LOW BEAM FOR LONG TIME. HAVE REPLACED THE BULBS WITH LED BUT NO SIGNIFICANT IMPROVEMENT. REMOVE THE COVERS TO KEEP THE MOISTURE FROM BUILDING UP AND THEN REPLACE ON A REGULAR BASIS. SOMEONE WILL HAVE A SERIOUS ACCIDENT WITH THESE LIGHTS. WE DARE NOT USE THE VEHICLE AT NIGHT.

MY 2011 CADILLAC SRX HAS HAD VERY POOR HEADLIGHTS SINCE I PURCHASED IT. I HAVE REPLACED THE BULBS WITH THE BRIGHTEST HALOGEN BULBS AVAILABLE WITH MINABLE IMPROVEMENT. I TRIED LED LIGHTS, THEY WERE TERRIBLE. WHAT RECOURSE DO WE HAVE ON THIS ISSUE. I SEE ON THE INTERNET THAT THIS IS A ONGOING COMPLAINT WITH THIS MODEL OF CAR. PLEASE HELP!

THE OEM HEADLIGHTS ARE A DRIVING HAZARD, EXTREMELY DANGEROUS AND UNSAFE. THERE ARE SEVERAL POSTS ON-LINE, DESCRIBING THE SAME PROBLEM. THE SEALS OF THE HEADLIGHTS ALLOW MOISTURE INTO THE HEADLIGHT ASSEMBLIES. THIS CAUSES BULBS, HARNESSES, AND DIODES TO BURN UP. I DESCRIBED THE INCIDENT TO CADILLAC, THEY REALLY DON'T HAVE A RESPONSIBLE RESPONSE.

GENERAL MOTORS HAVE AGREED THEY HAVE PROBLEMS WITH ISSUES OF MOISTURE ACCUMULATING IN THEIR HEADLIGHT CAPSULES ON 2010-2015 SRX'S. GM HAS AGREED ONLY TO REIMBURSE CUSTOMERS IN CA AND FL DUE TO SUITS BROUGHT AGAINST THEM BY THESE 2 STATES. I CALLED GM AND WAS ADVISED MY VIN # WAS NOT ON THE REIMBURSEMENT LIST BECAUSE IT WAS MADE IN CA OR FL. I HAVE PAID A TOTAL OF $2030.22 TO HAVE MY HEADLIGHTS REPAIRED FROM MOISTURE. THE FIRST ONE WAS COVERED UNDER WARRANTY, SO ONLY HAD TO PAY $473.22 ON 10/07/15. THE SECOND ONE WAS REPLACE 8/4/2017 FOR $1,557.00. *JS

I AM WRITING REGARDING MY SERVICE AIRBAG LIGHT. THE LIGHT CAN ON ABOUT 2 WEEKS AGO. I HAD IT CHECK OUT BY AUTOZONE AND O'RELLIES AUTO STORM. I WAS INFORMED THE IT WAS THE PASSENGER SEAT PRESSURE SENSOR AND IT HAVE A RECALL ON IT. SO WHEN I CALL THE CADILLAC PLACE THEY TELL ME THAT I HAVE NO RECALLS AT THIS TIME. SO HOW DO TWO PLACES TELL ME I HAVE A RECALL BUT CADILLAC SAYS I DON'T. I REALLY NEED THIS SITUATION CLEARED . I DRIVES MY ELDERLY PARENTS AROUND AND I NEEDS MY CAR TO BE SAFE FOR ME AS WELL AS FOR MY PARENTS. PLEASE HELP. I'M HAVING TO MANY ISSUES WITH CADILLAC. MY HEADLIGHT ASSEMBLY FOR MY CAR CAUSED BY CONDENSE IN MY PASSENGER SIDE HEADLIGHT ASSEMBLY. THAT'S BEEN OUT FOR ABOUT A YEAR. SO YES I'M HAVING A BAD TIME WITH MY CAR. DON'T GET ME WRONG I LOVE MY CAR THIS IS WHY I'M TRYING TO FIND HELP AS WELL AS ANSWER REGARDING MY VEHICLE. IF YOU CAN CONTACT ME AT [XXX]. I WOULD REALLY REALLY APPRECIATE IT. THANK YOU SO MUCH HAVE A BLESSED DAY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY SERVICE AIR BAG AND MOISTURE IN MY RIGHT HEADLIGHT THE ASSEMBLY IS OUT DUE TO THE MOISTURE IN THE HEADLIGHT ASSEMBLY. CAUSING ME NOT ABLE TO SEE AT NIGHT THE COST IS $1600+ TAX. WHO HAS THAT TYPE OF MONEY LIKE THAT. CADILLAC NEED TO HAVE A RECALL ON THAT AND THE SEAT BELT.

MY PASSENGER SIDE HEADLIGHT ALWAYS GOES OUT WHEN IT RAINS DUE TO THE MOISTURE GETTING TRAPPED INSIDE

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES, WHICH CAUSED THE HEADLIGHTS TO GO OUT. THE CONTACT HAD TO UTILIZE THE HIGH BEAMS FOR VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYSER CADILLAC (716-568-7045, LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,500.