2012 CADILLAC SRX Complaints

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. EVER SINCE THE VEHICLE WAS PURCHASED ON JULY 17, 2019, THE LOW BEAM HEADLIGHTS WERE VERY DIM. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WELL WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5380136394. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,652.

MY 2012 SRX HAS ABSOLUTELY HORRIBLE HEADLIGHTS. ONE OF THEM IS FOGGY WITH CONDENSATION AND EVEN BEFORE THAT THE LIGHTING WAS TERRIBLE. IT'S VERY DANGEROUS AND THE DEALERSHIP SAYS IT'S OUT OF THEIR HANDS..

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE DRIVER WAS PULLING INTO THE GARAGE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE DRIVER CRASHED INTO THE LIVING ROOM WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: 39-5355940481. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR CONSUMER STATED CAR WAS DEEMED AS TOTALED BY THE INSURANCE COMPANY. AIRBAG DID NOT ENGAGE DURING THE INCIDENT; AIRBAG REPORT WAS SENT TO VEHICLE OWNER BY GM. GM ENGINEER STATED THAT THIS VEHICLE HAS HAD MANY BRAKE FAILURE REPORTS.*JB

MOISTURE GETS INTO THE HEADLIGHT ENCLOSURES THROUGH CONDENSATION AND/OR RAIN IMPEDING THE HEADLIGHT BRIGHTNESS AND DISTANCE MAKING IT HARD TO DRIVE AT NIGHT. THIS HAS BEEN REPORTED BY NUMEROUS CONSUMERS. THE DESIGN OF THE HEADLIGHT ENCLOSURE IS FLAWED ALLOWING MOISTURE FROM THE HOOD AND FRONT FENDERS TO RUN DOWN THE REAR OF THE HEADLIGHT ENCLOSURE AND ENTER THE ENCLOSURE THROUGH THE SEAM THAT FAILS ON THE REAR OF THE HEADLIGHT ENCLOSURE.

MY HEADLAMPS KEEP FILLING WITH MOISTURE ALSO KNOWN AS CONDENSATION CAUSING THE HEADLIGHTS TO GO OUT OR BLOW. CADILLAC SENT ME A LETTER SAYING THAT IT WAS A ' MANUFACTURE MALFUNCTION' SINCE THEY DIDN'T LIST IT AS A RECALL THEY STATE THEY ARE NOT RESPONSIBLE FOR FIXING THE PROBLEM. THEY GO OUT RANDOMLY SOME LAST A COUPLE WEEKS SOMETIMES THEY LAST A COUPLE DAYS IT COULD BE WHILE THE CAR IS IN MOTION ON A HIGHWAY CITY STREET TURNING OR EVEN SITTING THERE. I PROVIDED THE QUOTE THEY REQUESTED ME TO GET. YET IT HAD TO BE PAID AND COMPLETED 90 DAYS AFTER THE LETTER. I DON'T HAVE THAT KIND OF MONEY LAYING AROUND AND 90 DAYS ISN'T ENOUGH TIME TO COME UP WITH THAT KIND OF MONEY.

DEFECTIVE HEADLIGHT ASSEMBLY LEADING TO MOISTURE BUILD UP. THE MOISTURE BUILDUP IN THE HEADLIGHT ASSEMBLY LEADS TO REDUCED LIGHTING AND EVENTUALLY THE ENTIRE HEADLIGHT ASSEMBLY BURNS OUT LEAVING THE CAR OWNER WITH NO LIGHTS. I JUST HAD THE DRIVER SIDE HEADLIGHT ASSEMBLY REPLACED AS MY LIGHTS WENT OUT AT NIGHT WHILE DRIVING IN FEBRUARY 2019. MOISTURE IS ALREADY BUILDING IN THE NEW HEADLIGHT WHICH WILL MOST LIKELY FAIL AGAIN. NOW THE PASSENGER SIDE HEADLIGHT WENT OUT ON 07/04/2019 REQUIRING REPLACEMENT. THE MOISTURE BUILD UP IN THE HEADLIGHT AFTER HEAVY RAINS REGARDLESS IF THE VEHICLE IS STATIONARY OR MOVING.

THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRONGER LOW BEAM BULBS, BUT THIS DID NOT HELP. PLEASE ISSUE A CS EASE AND DESIST STOPPING CADILLAC SALES IN THE US UNTIL THIS SAFET DEFECT IS CORRECTED.

THE LOW BEAM HEADLIGHTS DO NOT PUT OUT ENOUGH LIGHTING UPON THE ROAD TO SAFELY NAVIGATE AT NIGHT. I HAVE REPLACED THE BULBS, BUT THAT DIDN'T HELP ANY. I HAVE ALSO INSTALLED A SET OF AFTERMARKET FOG LIGHTS WHICH HELPS A LITTLE BIT, BUT NOT SO MUCH WHEN IT IS RAINING OR WHEN ENCOUNTERING GLARING LIGHTS FROM ONCOMING TRAFFIC. I HAVE READ THAT IF YOU BUY AND REPLACE THE ENTIRE LENS ASSEMBLY THAT WILL FIX THE ISSUE OF WATER LEAKS INTO THE ASSEMBLY, BUT MINE DON'T LOOK LIKE THERE HAS BEEN ANY MOISTURE INSIDE. THE AVERAGE COSTS OF THAT ENTIRE PART IS OVER $300 EACH. THE PROBLEM SEEMS TO BE THAT THE ROUND LENS WITHIN THE ASSEMBLY APPEARS TO BE A MAGNIFYING-TYPE LENS THAT RESEMBLES THE TYPE OF PRIVACY GLASS COMMONLY USED FOR SHOWER DOORS AND WINDOWS. I DRIVE WITH THE HIGH BEAMS ON UNTIL CHALLENGED BY ONCOMING TRAFFIC, BUT THEN WHEN I RESPOND ACCORDINGLY I MUST COME ALMOST TO A COMPLETE STOP OR RISK LEAVING THE ROAD ALTOGETHER.

ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE

BRAKES SUDDENLY GO TO FLOOR. CAUSING DELAY IN STOPPING. ALMOST HAD ACCIDENT. HAD BRAKES AND ROTORS REPLACED AND STILL LOSING BRAKES WITHOUT NOTICE. THEN THEY COME BACK. HAD SERVICED AND CHECKED AND THEY CAN'T FIND PROBLEM . HAS HAPPENED ON STRAIGHT DRIVING AND TURNING INTO DRIVEWAY NUMEROUS TIMES.