2015 CADILLAC SRX Complaints

MY HEADLIGHTS ARE EXTREMELY DIM. WHEN DRIVING AT NIGHT YOU CAN BARELY TELL THEY'RE ON.

FOR OVER A YEAR(MAYBE EVEN CLOSE TO TWO YEARS), I HAVE BEEN CALLING IN TO CADILLAC, GM, AND MY LOCAL DEALER SHIP HEARD ALLEN CADILLAC IN ATHENS, GEORGIA TO COMPLAIN ABOUT FAULTY HEADLIGHTS/HEADLAMPS. THE LIGHTS HAVE PROGRESSIVELY GOTTEN WORSE TO THE POINT I EITHER CANNOT DRIVE AT NIGHT OR HAVE TO KEEP ON MY HIGH BEAMS. VISIBILITY AND DEPTH WITH LOW BEAMS IS EXTREMELY POOR. THERE HAVE BEEN A FEW TIMES WHEN OTHER CARS DIDN'T SEE ME UNTIL THE LAST SECOND AND TIMES I HAVE MISSED A ROAD/STREET BECAUSE I CAN'T SEE THE ROAD LINES. INITIALLY, I TOOK MY CAR TO THE LOCAL DEALERSHIP AND WAS TOLD TO WAIT BECAUSE GM/CADILLAC HAD JUST STARTED A REIMBURSEMENT PLAN SPECIFICALLY FOR THE HEADLIGHT ISSUE. I WAS TOLD TO WAIT FOR A LETTER AND THEN COME BACK. AFTER WAITING A FEW WEEKS, I CALLED THE CADILLAC/GM NUMBER AGAIN AND WAS TOLD TO WAIT FOR THE LETTER AS THEY WERE STILL PROCESSING. FAST FORWARD, I HAVE CALLED IN TOO MANY TIMES TO RECALL BEING TOLD VARIOUS THINGS. I HAVE BEEN TOLD MY CAR WAS NOT IN THE REIMBURSEMENT PLAN, . WAS TOLD I MISSED THE TIME FOR MY REIMBURSEMENT. I WAS TOLD TO WAIT BECAUSE I WOULD BE I'M THE NEXT ROUND OF LETTERS. I WAS TOLD THERE IS NO NEXT ROUND OF LETTERS. I WAS TOLD THAT OF I DIDN'T RECEIVE A LETTER, THERE WAS NOTHING WRONG. I WAS TOLD THAT EVEN IF I WAS SUPPOSED TO GET A LETTER BUT NEVER GOT ONE, IT DIDN'T MATTER BECAUSE THE TIMEFRAME IS OVER. AGAIN...MORE CALLS. THEN AN ADVISOR LEFT A VOICEMAIL ABOUT BEING ABLE TO OFFER ASSISTANCE. I TOOK MY CAR TO THE LOCAL DEALERSHIP WHO SAID THAT GM HAD OFFERED TO PAY CLOSE TO $800, BUT WHEN THEY PUT IN A CALL THE SERVICE WAS DENIED. AFTER SUBSEQUENT CALLS, I WAS GIVEN THE RUN-AROUND YET AGAIN. TWO WEEKS AGO, I WAS TOLD TO TAKE MY CAR TO HAVE A DIAGNOSTIC ON THE HEADLIGHTS/HEADLAMPS. THIS WHOLE THING HAS BEEN RIDICULOUS, AND I KNOW THERE HAVE BEEN NUMEROUS COMPLAINTS FROM READING. AT WHAT POINT DOES THIS MATTER?

THE HEADLIGHT INNER LENSES DEVELOP A CATARACT WHERE AS THE PLASTIC LENS LOOSES ITS ABILITY TO PROJECT AND PRISM THE LIGHT BEHIND IT , THRU THE LENS AND OUT ONTO THE ROAD TRAVEL WAY THUS LOOSING THE ABILITY TO REFLECT LIGHT ONTO THE ROAD , NO ILLUMINATION FROM THE HEADLIGHTS AT ALL ON A CLEAR NIGHT ,

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PROVIDE PROPER BRIGHTNESS WHILE IN OPERATION WITHOUT WARNING. THE CONTACT USED THE HIGH-BEAM HEADLIGHTS FOR PROPER VISIBILITY AT NIGHT. THE CONTACT HAD TAKEN THE VEHICLE TO CADILLAC OF LAS VEGAS (5185 W SAHARA AVE, LAS VEGAS, NV 89102) WHERE SHE WAS INFORMED THAT A NOTICE FOR THE REPAIR SHOULD HAVE BEEN SENT OUT TO HER HOWEVER, THE CONTACT HAD NOT RECEIVED A NOTICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT THE CONSUMER STATED THE DEALER INSPECTED VEHICLE AND FOUND THE HEADLIGHTS WERE DIM. THE HEADLIGHTS WERE REMOVED AND REPLACED. THE CONSUMER CALLED PRIORITY CARE AND WILL OBTAIN A REFUND IN ONE MONTH. *TR*DT*DT*JB*JB*DT*JB*DT*JB CONSUMER STATED CAR HAS NOT BEEN REPAIRED. VEHICLE HAS BEEN TAKEN TO SERVICE 6 TIIMES WITHIN A YEAR.*JB

THE HEADLIGHT IS EXTREMELY BAD. I DECIDED TO CHANGE THE BRAND FOR MY NEXT CAR. THIS BIG PROBLEM HAPPENS TO EVERY MODEL LOWER THAN 2015 SRX. IT'S SO DANGEROUS TO DRIVE AT NIGHT. ACTUALLY YOU CAN NOT DRIVE AT NIGHT WITH THIS CAR.

THE LOW BEAM HEADLIGHTS HAVE LOW OUTPUT AND THE CAR IS NOT SAFE TO DRIVE AT NIGHT. THE PROBLEM IS AMPLIFIED IN WET CONDITIONS. ON ROADS WITH NO STREET LIGHTS IT IS HARD TO SEE PAINTED LINES. ON COMING DRIVERS HAVE FLASHED THEIR HEADLIGHTS AT ME INDICATING THEY DO NOT THINK I HAVE MY LIGHTS ON PROPERLY. THIS IS AN ONGOING ISSUE.

RECENTLY NOTICED THAT WHILE DRIVING AT NIGHT, LOW BEAM LIGHTING IS VIRTUALLY NONEXISTENT MAKING IT EXTREMELY UNSAFE TO DRIVE IN DARKNESS. A LETTER DATED 2/28/20 REGARDING THIS EXACT ISSUE WAS RECEIVED BUT ONLY GAVE UNTIL 5/28/20 TO FILE A CLAIM. I HADN'T NOTICED ANY ISSUES AT THAT TIME AND, DUE TO COVID-19, WASN'T DRIVING ENOUGH, AND CERTAINLY AT NIGHT, TO NOTICE THIS ISSUE UNTIL RECENTLY. SO, NOW THERE IS NO RECOURSE WITH GM. CALLED GM CUSTOMER SERVICE TODAY AND GOT THE "TOUGH LUCK" MESSAGE BACK - "YOU MISSED THE DEADLINE". THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED AS A SAFETY RECALL, NOT A LEGAL CLAIM LIMITED TO A 90-DAY WINDOW DURING A LOCKDOWN. PATHETIC REFLECTION ON GM.

ACCORDING TO COURT DOCUMENTS, GENERAL MOTORS WON'T RECALL THE FAULTY CADILLAC CUE SCREENS, NOR HAS IT OFFERED CUSTOMERS REIMBURSEMENT FOR REPAIRS. THE LAWSUIT ALLEGES SOME OWNERS HAVE PAID UPWARDS OF $1,500 TO FIX THE ISSUE, SOMETIMES EVEN WHEN THEIR VEHICLES WAS STILL UNDER WARRANTY.

RECEIVED A LETTER THAT THE HEADLIGHTS ARE DEFECTIVE AND WE HAVE TO MAKE PAYMENT ON THE REPAIR AND THEN WE WILL RECEIVE A REFUND. THE LIGHTS ARE DIM AND OBSTRUCT OUR VIEW AT NIGHT, IF THEY KNOW ABOUT THE PROBLEM, WHY AREN'T THEY OFFICIALLY RECALLING THE LIGHTS AND REPLACING WITHOUT ANY COST TO THE CONSUMER.

THE HEADLIGHTS HAVE BECOME SO DIM THAT IT IS DIFFICULT TO SEE TO DRIVE AT NIGHT.