2012 CADILLAC SRX Complaints

HAD TO REPLACE PASSENGER HEADLIGHT TWICE DO TO CONDENSATION SHORTING OUT THE HEADLIGHT SYSTEM AT A COST OF $1,826.22 CADILLAC SRX 2012 WITH 58,521,MILES.THE FIRST REPLACEMENT WAS AT 27,294 MILES. GM KNOWS THEY HAVE A PROBLEM BUT WILL NOT RECALL.

THE HEADLIGHTS ARE NOT SAFE TO DRIVE WITH AT NIGHT DUE TO LOW HEADLIGHT BEAM. I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAM IN ORDER TO SEE THE ROAD.

THE LOW LEVEL HEADLIGHTS IN THIS SRX HAVE BEEN DIM, TO THE POINT OF BEING NO BRIGHTER THAN THE PARKING LIGHTS. THIS HAS BEEN AN ISSUE SINCE MY WIFE ORIGINALLY PURCHASED THE VEHICLE ABOUT 4 YEARS AGO, AND HAS GOTTEN PROGRESSIVELY WORSE. WE RECENTLY REFINANCED IT IN MY NAME. WE CANNOT DRIVE AT NIGHT OR IN THE RAIN. THE ISSUE IS DUE TO WATER AND MOISTURE BUILDUP IN THE HEADLIGHT. THIS IS A COMMON AND KNOWN PROBLEM WITH THIS MAKE/MODEL/YEAR. THE REPLACEMENT COST IS EXPENSIVE AND NOT ONE THAT IS EASILY COVERED.

I HAD AN ACCIDENT DUE TO THE LOW BEAM LIGHTS ON MY 2012 CADILLAC SRX. IT WAS STILL DARK AT 5:30AM WHEN I FAILED TO SEE THE OUTER ROAD TURNED WHICH CAUSED ME TO COLLIDE WITH A CURB AND BECOME AIRBORNE. THIS ACCIDENT CAUSED 3 BLOWN OUT TIRES AND 2 RUINED RIMS. THIS COST ME $1700 AND IT WAS ALL CAUSED BY THE EXTREMELY DIM LOW BEAM HEADLIGHTS.

THE CARS LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN NOT SEE AT NIGHT. I HAVE REPLACED BULBS WITH THE BRIGHTEST ON THE MARKET WITH NO CHANGE IN INTENSITY. IF THE CAR IS DRIVEN AT NIGHT IT MUST BE DRIVEN WITH THE HIGH BEAMS ON AT ALL TIMES (WHICH IS ANOTHER SAFETY ISSUE IN ITSELF). THERE APPEARS TO BE NO FIX FOR THIS ISSUE OUTSIDE A TOTAL REDESIGN OF THE LIGHTING SYSTEM. THIS IS A SAFETY ISSUE!

HEADLIGHTS ON LOW BEAM ARE UNSAFE. I TRY NOT TO DRIVE AT NIGHT BECAUSE IT IS VERY HARD TO SEE UNLESS YOU HAVE HEADLIGHTS ON HIGH BEAM!

MY HEADLIGHTS HAVE BECOME VERY DIM IN THE LAST SIX MONTHS. ON TWO OCCASIONS, I HAVE GONE OFF OF A TWO-LANE HIGHWAY ON CLEAR NIGHTS WITH NO VISIBILITY. FORTUNATELY, NO DAMAGES OR INJURIES WERE SUSTAINED. I HAVE HAD TO RESORT TO DRIVE WITH HIGH BEAMS ENGAGED TO SEE SAFELY. CADILLAC WILL NOT RECALL THESE LIGHTS AND WANT $1500 TO CHANGE THEM WITH THE SAME DEFECTIVE REPLACEMENTS.

THE HEADLIGHTS ON LOW BEAM ARE SO DIM THE CAR IS NOT SAFELY DRIVABLE AT NIGHT. IT IS AS IF THERE ARE NO LIGHTS ON AT ALL. THE MECHANIC SAID THAT MOISTURE HAD GOTTEN INTO THE HEADLIGHT ASSEMBLY AND MADE THE LENS OBSTRUCTED.

THE LOW BEAM HEADLIGHTS HAVE GONE COMPLETELY OUT, IT HAPPENED OVER A SIGNIFICANT AMOUNT OF TIME, THEY SLOWLY BECAME VERY DIM AND NOW THE THEY ARE COMPLETELY OUT AND CANT BE USED AT NIGHT. I HAVE RESULTED IN USING MY HIGH-BEAMS TO DRIVE AT NIGHT. I HAVE SEEN MANY OTHER COMPLAINANTS BUT NO RESOLUTION.

DIM LOW BEAM HEADLIGHTS THAT SEEM TO BE A COMMON COMPLAINT WITH THESE VEHICLES. GM CLAIMS NO WRONGDOING AND ANY REPAIR COSTS UP TO $1500. COMPLAINTS ABOUND THROUGHOUT THE INTERNET ABOUT THIS SERIES OF CARS. TOTALLY UNREASONABLE RESPONSES TO COMPLAINTS SUGGESTING THAT DEALER IS NOT RESPONSIBLE FOR THE PROBLEM. MY WIFE BOUGHT THIS CAR IN APRIL OF '18 AND, BECAUSE OF CITY DRIVING, DIDN'T REALLY DISCOVER THE DANGER OF THIS PROBLEM UNTIL AUGUST WHILE DRIVING AT NIGHT ON RURAL ROADS. IT'S AS IF THERE ARE HARDLY ANY LIGHTS ON AT ALL. I FEEL THE GOVERNMENT SHOULD TAKE ACTION WITH THIS PROBLEM IN ADVANCE OF FATALITIES THAT MAY OCCUR DUE TO THIS PROBLEM. IT'S A GREAT VEHICLE, OTHERWISE.