2015 CADILLAC SRX Complaints

HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR

2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR

BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLAMP WHICH CAUSED THE HEADLIGHTS TO SHINE DIM WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHERE THEY HAVE ACKNOWLEDGED A DEFECT WITH THE HEADLAMPS. THE CONTACT WAS PROVIDED A TIMELINE IN WHICH TO HAVE THE HEADLAMPS REPLACED OUT OF POCKET AND WOULD LATER BE REIMBURSED BY THE MANUFACTURER FOR THE REPLACEMENT OF THE HEADLAMPS. THE CONTACT TOOK THE VEHICLE TO SERVICE CHEVROLET CADILLAC (1212 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70506) WHERE THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT THE HEADLAMPS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT HEADLAMPS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT*JB

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE VERY DIM AND FAILED TO PROJECT A HEADLIGHT BEAM ENOUGH FOR SAFE VEHICLE OPERATION. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT NIGHT WHILE MAKING A TURN, THE CONTACT ALMOST WENT OFF OF THE ROADWAY DUE TO INSUFFICIENT LIGHTING FROM THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO VAL WARD CADILLAC, INC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER'S DEFECT IN THE DESIGN OF THE HEADLIGHTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 35 MPH, THE THAT BEAM PROJECTED FROM THE HEADLAMPS WERE INSUFFICIENT TO ILLUMINATE THE ROADWAY, WHICH MADE IT DIFFICULT TO SAFELY OPERATE THE VEHICLE AFTER DARK OR IN LOW LIGHT CONDITIONS. THE VEHICLE WAS TAKEN TO CADILLAC OF MEMPHIS LOCATED AT 5433 POPLAR AVE MEMPHIS, TN 38119, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE HEADLAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,500.

RECEIVED A SAFETY NOTICE FROM CADILLAC AS PART OF CLASS ACTION LAWSUIT. HEADLIGHTS MAY BE SUBJECT TO DIMMING AND/OR COMPLETE LOSS OF THE HEADLIGHTS DUE TO CORROSION FROM MOISTURE WITHIN THE SEALED HEADLIGHT UNIT. TOOK MY 2015 SRX IN FOR SERVICE AND THEY SAID THE HEADLIGHTS NEED IMMEDIATE ATTENTION. BECAUSE THIS IS NOT A RECALL IT IS UP TO THE INDIVIDUAL TO PAY FOR THE REPAIR AND THEN SEEK REIMBURSEMENT FROM CADILLAC. DUE TO THE EXTREME SAFETY CONCERNS,LOSS OF HEADLIGHTS AND POTENTIAL FOR A NIGHTTIME CRASH WITH RESULTING INJURY OR DEATH, I'M ASKING YOU TO INVESTIGATE THIS FOR A POTENTIAL RECALL. BECAUSE THE UNIT IS SEALED, I CAN'T PROVIDE PHOTOS THAT SUPPORT MY CLAIM THAT MOISTURE HAS BUILT UP INSIDE (BEHIND) THE HEADLIGHTS. THIS HAS BEEN A KNOWN PROBLEM FOR OVER A YEAR AND MAY HAVE RESULTED IN CRASHES AND INJURIES THAT ARE UNKNOWN TO ME. *TR

MY CERTIFIED 2015 CADILLAC SRX LEFT THE DEALERSHIP AS AN UNSAFE VEHICLE! THE HEADLIGHTS (OR LACK THEREOF) ARE BARELY VISIBLE AT NIGHT OR IN THE RAIN. WHILE USING THE HEADLIGHTS, THERE IS NOT MUCH DIFFERENCE WHEN THE SWITCH IS OFF OR WHEN IT IS ON. THIS HAS LED TO SEVERAL "CLOSE CALLS' WHILE DRIVING. IN RESEARCHING THIS PROBLEM, IT APPEARS THERE ARE TENS OF THOUSANDS OF 2010-15 SRX'S THAT HAVE UNSAFE HEADLIGHTS. BUT YET, NO RECALL. I AM WONDERING HOW MANY MORE COMPLAINTS IT WILL TAKE? THEN TO ADD THE TWO LAWSUITS, AND STILL NOTHING EXCEPT FOR A HALF-HEARTED LETTER FROM CADILLAC "OFFERING" TO REIMBURSE THE OUT-OF-POCKET EXPENSE TO FIX THE PROBLEM. IN REVIEW, I PURCHASED MY FIRST CADILLAC, EXPECTING A TOP OF THE LINE VEHICLE. IN RETURN, I NOW HAVE A VEHICLE THAT I CAN ONLY DRIVE DURING DAYLIGHT HOURS AND SUNNY WEATHER.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHT WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE AT NIGHT WHILE DRIVING. HILTON HEAD CADILLAC (1090 FORDING ISLAND RD, BLUFFTON, SC 29910), WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

UNABLE TO DRIVE VEHICLE AT NIGHT DUE TO MALFUNCTIONING LOW BEAM HEADLIGHTS. THEY APPEAR TO BE ON BUT ONLY PRODUCE AN EXTREMELY DIM LIGHT. SO DIM IT'S AS IF THEY ARE NOT ON AT ALL. THIS FORCES YOU TO USE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. EXTREMELY DANGEROUS AND APPARENTLY A PROBLEM FOR MOST SRX OWNERS. AMAZINGLY THERE IS NO RECALL FOR THIS DEADLY MECHANICAL FAILURE.