2013 CADILLAC SRX Complaints

DRIVING WITH THE LIGHTS ON AT NIGHT IS LIKE DRIVING WITH NO LIGHTS ON, VERY DIM AND DANGERIOUS AT NIGHT HAVE TO DRIVE WITH LIGHTS ON BRIGHT TO SEE, WHICH IS BAD FOR ONCOMING TRAFFIC..WENT TO DEALER AND THEY TOLD US THAT THE ONLY OPTION IS TO REPLACE THE WHOLE LIGHT ASSEMBLY AT 1100$ BUT WOULD NOT SAY THAT IT WON'T HAPPEN AGAIN.

THE HEADLIGHTS ARE DANGEROUSLY DIM AT NIGHT. IT'S VERY HARD TO SEE THE LINES ON THE ROAD AND EVEN WORSE WHEN IT'S RAINING. I HAD TO USE HIGH BEAMS TO MAKE IT HOME IN THE RAIN.

THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY

I OWN A 2013 CADILLAC SRX. MY HUSBAND AND I WERE DRIVING HOME ON SUNDAY, OCTOBER 14, 2018 FROM AN OUT-OF-STATE TRIP. WE WERE TERRIFIED AS WE TRAVELED ON UNFAMILIAR ROADS AND IT BECAME DARK. WE DISCOVERED THE HEADLIGHTS WERE SO DIM THAT WE HAD TO DRIVE SLOW AND/OR KEEP TURNING THE "BRIGHT" LIGHTS ON TO SEE THE ROAD. I ACTUALLY THOUGHT THE HEADLIGHTS HAD "BURNED" OUT - THEN I DISCOVERED WHILE ON-LINE LOOKING FOR REPLACEMENT PARTS AND COST ESTIMATES -THIS IS A NATIONAL PROBLEM WITH THIS MAKE AND MODEL. I FEEL AS THOUGH "FRAUD" WAS PART OF THE "SALE" OF THIS VEHICLE! WE HAVE WORKED VERY HARD FOR 40 PLUS YEARS TO FINALLY PURCHASE A "NICE" VEHICLE ONLY TO FIND THAT GM FRAUDULENTLY SOLD THE CARS - KNOWING THERE WAS AN EXISTING PROBLEM WITH THE DESIGN OF THE HEADLIGHTS. I WOULD HOPE THAT MY COMPLAINT, ALONG WITH THE COMPLAINTS OF HUNDREDS OF OTHERS, WILL PROMPT THE GOVERNMENT TO OPEN AN INVESTIGATION CONCERNING THIS FRAUDULENT ACT. WHAT I THOUGHT WAS A "REWARD" FOR YEARS OF HARD WORK AND SACRIFICE - SEEMS NOW TO BE THE WAY AVERAGE AMERICANS ARE TREATED BY LARGE CORPORATIONS LIKE GM. MY GREATEST FEAR IS NO ONE WILL TAKE THE RESPONSIBILITY FOR THIS "FRAUD" - AND WE WILL ONCE AGAIN HAVE TO PAY FOR THEIR MISTAKES. PLEASE DO SOMETHING - PLEASE.

THE LOW BEAM HEADLIGHTS ARE RIDICULOUS! I AM UNABLE TO DRIVE MY CHILD TO SCHOOL IN THE EARLY MORNING BEFORE THE SUN RISES. THIS IS A SAFETY ISSUE YJAT CADILLAC IS WELL AWARE OF, YET THEY DO NOTHING! I GUESS THEY WILL WAIT UNTIL SOMEONE GETS KILLED AND ATE IN COURT BEFORE THEYBRECALL THEIR CRAPPY ' HIGH END' VEHICLE. THEY SHOULD BE ASHAMED!

WHEN USING LOW BEAM HEADLIGHTS AT NIGHT THEY ARE EXTREMELY DIM AND UNSAFE. WE OFTEN NEED TO DRIVE MUCH SLOWER THAN POSTED SPEED LIMIT DUE TO THE INADEQUATE HEADLIGHTS. I TOOK THE VEHICLE TO A NEARBY CADILLAC SERVICE CENTER AND DESCRIBED THE HEADLIGHT PROBLEM. THE SERVICE ADVISOR QUOTED APPROXIMATELY $1400 TO REPLACE THE HEADLIGHTS.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) TOUCH SCREEN FAILED TO FUNCTION. WHEN ATTEMPTING TO UTILIZE THE TOUCH SCREEN FUNCTION, IT WAS UNAVAILABLE DUE TO THE INTERNAL FAILURE OF THE CUE SYSTEM. THE CONTACT WAS UNABLE TO USE SPECIFIC ELECTRICAL FUNCTIONS, SUCH AS THE DEFROSTER, WHICH HAD TO BE MANUALLY SELECTED FROM THE CUE TOUCH SCREEN. THE DEALER (GROSS CHEVROLET BUICK CHRYSLER DODGE JEEP RAM OF NEILLSVILLE, 404 E DIVISION ST, NEILLSVILLE, WI 54456, 1-(715) 743-3207) SUGGESTED HAVING CUE CUSTOMER CARE ASSIST WITH THE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER REGARDING THE REPAIR COST. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE REPAIR. THE CUE MANUFACTURER, DEALER, AND THE VEHICLE MANUFACTURER ADVISED THE CONTACT TO REPLACE THE CUE TOUCH SCREEN. THE PART WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

I HAVE A 2013 SRX WITH THE EXTERNAL HEADLIGHT ISSUE OF VERY DANGEROUSLY DIM LIGHTING ON LOW BEAM. I CAN BARELY SEE A FEW FEET IN FRONT OF ME ON LOW BEAM. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME THERE IS NO FIX. I HAVE CALLED CADILLAC CUSTOMER SERVICE AND THEY SAID THERE IS NO FIX. THIS IS DEFINITELY A SAFETY HAZARD. IT LOOKS AS IF IT WILL TAKE THE DEATH OF AN INDIVIDUAL OR SEVERAL BEFORE SOMETHING IS DONE.

AT ALL TIMES MY HEADLIGHTS ARE DIM AND WHEN I FIRST START MY VEHICLE MY HEADLIGHTS STROBE. I UNDERSTAND THIS IS A COMMON PROBLEM SO I CALLED MY LOCAL DEALER AS WELL AS CADILLAC AND BOTH TOLD ME IT WOULD NOT BE FIXED AS A RECALL/SAFETY CONCERN. WHEN OPERATING MY VEHICLE AT NIGHT I MUST DRIVE WITH HIGH BEAMS, IT'S AS IF MY LOW BEAMS AREN'T ON AT ALL. MY PROBLEM STARTED AROUND 80,000 AND NOW AT 91,000 MY HEADLIGHTS ARE USELESS.

FAULTY HEADLIGHTS ON OUR 2013 CADILLAC SRX. HEADLIGHTS (ON LOW BEAM SETTING) ARE DANGEROUSLY DIM AND DO NOT ADEQUATELY ILLUMINATE THE ROAD AHEAD.