2011 CADILLAC SRX Complaints

EXTREME CONDENSATION AND WATER INTRUSION OF DRIVER'S SIDE HEADLIGHT ASSEMBLY RESULTED IN HEADLAMP FAILURE. MINOR CONDENSATION AND WATER INTRUSION OF PASSENGER SIDE HEADLIGHT ASSEMBLY, BUT FUNCTIONING. NO WARNING OF HEADLIGHT BULB FAILURE ON INTERIOR INSTRUMENT PANEL. DISCOVERED WHILE VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY AFTER DARK. VERY POOR ROAD ILLUMINATION WITH ONLY ONE FUNCTIONING HEADLIGHT. NEEDED TO AVOID NIGHTTIME TRAVEL UNTIL REPAIRED. AFTER READING COMPLAINTS ON NHTSA WEBSITE AND OTHER CADILLAC FORUMS, I PURCHASED A OEM HEADLIGHT ASSEMBLY AT OUT OF TOWN CADILLAC DEALERSHIP FOR THE DRIVERS SIDE ASSEMBLY, AND HAD IT INSTALLED AT LOCAL GMC DEALERSHIP. MILEAGE AT FAILURE 89,650. REPAIRED AT 89,802. PURCHASED AS A USED VEHICLE AT LOCAL AUTO DEALERSHIP IN MARCH 2018 WITH 80,512 MILES.

I BOUGHT THIS CAR USED ABOUT 2.5 YEARS AGO. SINCE THEN I HAVE HAD TO REPLACE THE LOW BEAM BULB 7 TIMES ON BOTH SIDES. EVEN WHEN I REPLACE IT WITHIN A WEEK IT IS SO DIM I CAN HARDLY SEE TO DRIVE AT NIGHT. THE OTHER MORNING I WAS HEADING TO WORK AND I HAD MY HIGH BEAMS ON BUT A CAR WAS FLASHING ME SO I THOUGHT OK I WILL BE ALRIGHT FOR JUST A SECOND WITH THAT DIM LIGHT BUT WHEN I CLICKED IT TO LOW BEAM THEY WERE NON EXISTENT AND I ALMOST RAN OFF THE ROAD. THIS WOULD HAVE BEEN BAD AS I WAS ON A COUNTRY ROAD NOT HEAVILY TRAVELED. I DID NOT KNOW THAT THEY HAD COMPLETELY BURNED OUT AGAIN. I LOVE MY CADDY BUT THIS ISSUE IS DANGEROUS AND GOING TO FORCE ME TO GET RID OF IT.

MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST OVER $1,800. THE MANUFACTURER STATED THAT AS LONG AS IT WAS NOT A SAFETY ISSUE THEY WERE NOT GOING TO RECALL THE VEHICLE. THE MANUFACTURER DID NOT OFFER TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 100,300.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

DIM LIGHTING DUE TO BURNED OUT COATING. THESE HEADLAMPS WERE REPLACED AND THE PROBLEM PERSISTS. THIS NOTICED WHEN DRIVING AT NIGHT.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, WATER ENTERED THE FRONT PASSENGER SIDE OF THE VEHICLE FROM UNDERNEATH THE DASHBOARD. AN UNKNOWN CADILLAC DEALER IN REEDSBURG, WISCONSIN WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

HAVING ISSUES WITH THE HEADLIGHT GETTING CONDENSARION INSIDE, IT USALLY TAKE A FEW DAYS FOR THIS RO DRY OUT.

LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF HARDLY BEING ABLE TO SEE THE ROAD. I'VE REPLACED THE BULBS WITH NO HELP.

I HAVE MOISTURE IN MY HEADLIGHT. THE BALLAST AND IGNITOR HAVE FRIEND FROM THE MOISTURE. APPARENTLY THIS IS A COMMON FAULT AND GM REFUSES TO DO ANYTHING. A CLASS ACTION SUIT NEEDS TO BE REFILLED AGAINST THEM FOR THEIR SHODDY WORKMANSHIP OF THEIR HEADLIGHTS.