2013 CADILLAC SRX Complaints

ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.

THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.

HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP

EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIGHBORHOOD SHE MISCALCULATED A RIGHT TURN AND RAN OFF THE ROAD INTO THE DRAINAGE DITCH. SHE WAS SHAKEN UP BUT NOT HURT. SHE WAS ABLE TO GET OUT OF THE DITCH BUT MESSED THE CAR UP PRETTY BAD. SHE SAID SHE SIMPLY COULD NOT SEE THE TURN BECAUSE OF THE HEADLIGHTS BEING TO DIM. I HAVE COMPLAINED TO MY DEALERSHIP BEFORE ABOUT THIS ISSUE AND SAID IT IS NOT COVERED SO THE COST WOULD BE 1500 PLUS. THIS TO ME IS A SAFETY HAZARD THE ONLY WAY WE CAN SEE IS IF WE HAVE THE BRIGHTS ON. THERE NEEDS TO BE A SAFETY RECALL ON THIS MODE OF VEHICLE IT IS VERY DANGEROUS TO DRIVE AT NIGHT.

I HAVE A 2013 CADILLAC SRX. I HAVE HAD IT EXACTLY A YEAR FROM JUNE 30 2017-JUNE 30TH 2018. I HAVE HAD PROBLEMS WITH THE LIGHTS EVERY SINCE I BOUGHT IT. WHEN YOU GO FROM BRIGHT TO DIM ITS LIKE CUTTING OFF YOUR HEADLIGHTS COMPLETELY. IT IS VERY UNSAFE AND DANGEROUS. I TOOK OFF WORK ONE DAY TO TAKE THE CAR BACK TO THE SAME DEALERSHIP I BOUGHT IT FROM TO SEE IF THEY COULD FIX THE PROBLEM. THEY TRIED THERE BEST NOT TO WORK ON IT. THEY HAD EVERY EXCUSE. THEY FIRST WANTED ME TO TRADE MY CAR IN FOR ANOTHER AND THIS TOOK 2 HOURS AND THEY WANTED ME TO PAY 10,000 EXTRA TO WHAT I ALREADY OWE ON THE CAR I BOUGHT FROM THEM THE FIRST TIME. THEN I TELL THEM I WANT MY CAR FIXED. SO THEY SEND ME TO ANOTHER EMPLOYEE . HE TRYING HIS BEST TO FIND ANY EXCUSE TO NOT BE ABLE TO WORK ON IT. NEEDLESS TO REMIND U I PURCHASED A BUMPER TO BUMPER WARRANTY WHEN I BOUGHT THE CAR I PAID AN EXTRA $2,400. SO THE EMPLOYEE IS TELLING ME IT DOES NOT COVER THE BUMPER IT ONLY COVERS ELECTRICAL COMPONENTS BETWEEN THE BUMPER. SO I WAS LIED TO WHEN I BOUGHT THE WARRANTY. BESIDES THAT HE THEN TELLS ME THAT IT WILL BE $150 JUST TO CHECK MY HEADLIGHTS EVEN TO HE ALREADY CHECKED WITH ANOTHER SRX AND SAID THAT THEY WHERE REALLY DIM COMPARED TO THE OTHER USED SRX. BUT HE WANT TO CHARGE ME $150 JUST TO CHECK FOR ELECTRICAL PROBLEMS AND CHARGE ME $21 A BULB. NEEDLESS TO SAY I WAITED ANOTHER 2 HOURS I WAS THERE FOR 4 HOURS AND NOBODY TRIED TO FIX NOTHING.

THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SCREEN), BUT A WEEK LATER IT'S GOTTEN BIGGER. A SOURCE SAYS IT'S A FACTORY DEFECT, AND THAT THE CRACKS ARE THER GLUE OR ADHESIVE HAS DISSIPATED, AND IS DETACHING THE SCREEN FROM THE ACTUAL COMPONENT. I HAVE 44,000 MILES ON MY VEHICLE ... IT STAYS UNDER THE CARPORT, BUT IS STILL HAVING THIS ISSUE. WITH SO MANY PEOPLE COMPLAINING AND POSTING PICTURES ON GENERAL MOTORS DISCUSSION THREAD, ONE WOULD THINK SOMETHING WOULD'VE GOTTEN DONE. AS STATED BEFORE, IT WAS A SMALL LINE AND IT'S CONSTANTLY SPREADING THROUGHOUT THE CADILLAC CUE SCREEN. IT'S A SIMPLE ISSUE, BUT SHOULD CONSUMERS HAVE TO PAY THE DEALERSHIP FOR SOMETHING THEY HAVE NO CONTROL OVER? HERE IS THE LINK WITH OTHERS COMPLAINING ABOUT THER SAME THING. HTTPS://WWW.CADILLACFORUM.COM/FORUM/CADILLAC-SRX-10/CUE-SCREEN-SPIDER-WEBBING-16740/

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) SCREEN WAS CRACKED. AS A RESULT, THE VARIOUS FUNCTIONS THAT THE CUE SCREEN CONTROLLED WERE NO LONGER FUNCTIONAL. THE FAILURE OCCURRED WHILE AT A GOODYEAR REPAIR FACILITY. THE GOODYEAR TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO EXTREME TEMPERATURES. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

UNSAFE DEFECTED HEADLIGHTS. TODAY, I HAD A TECH AT CLAUDE NOLAN CADILLAC JACKSONVILLE, FL CHECK THE HEADLIGHTS AND THE CUE-SYSTEM ON MY 2013 SRX MODEL. THE TECH-ADVISER INFORMED ME THAT I NEED HEADLAMPS THAT COST $1200 EACH AND THREE DOWNLOADS TO FIX THE CUE TECHNOLOGY SYSTEM ISSUE. WHAT? THESE ISSUES ARE WELL DOCUMENTED AS ONGOING ISSUES. WHY ARE WE...THE CUSTOMERS ADDRESSING GENERAL MOTORS (GM) NOTED DEFECT/ISSUE SURROUNDING THE SRX 2013 MODEL? I WILL USE SOCIAL MEDIA TO INFORM FOLKS AND POTENTIAL BUYERS TO BEWARE OF THIS SAFETY ISSUE. GM IS NOT BEING ACCOUNTABLE NOR RESPONSIBLE. THE SRX 2013 MODEL IS AN UNSAFE VEHICLE DUE TO THEIR HEADLIGHTS: A RECALL IS NEEDED FOR THIS DEFECT (THAT'S THE RIGHT THING TO DO). BUYERS BEWARE OF ANY OTHER GM-CADILLAC MODELS; NOT TO MENTION THE CADILLAC-CUE SYSTEM EXPERIENCE THAT FREEZE OR CYCLE AUTOMATICALLY WITHOUT TOUCH. AS A CONSUMER, I SUPPORTED GM-AMERICAN CARS (NOT AFTER THIS). REMEMBER GM, YOU CAN MEASURE LOST REVENUE.

LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM. THIS HAS BEEN WELL DOCUMENTED WITH GENERAL MOTORS AND ON MANY INTERNET SITES. GENERAL MOTORS IS TELLING ME THAT THEY ARE REVIEWING A RECALL. IN THE MEANTIME I AM DRIVING AND INCREDIBLY UNSAFE VEHICLE. IT IS IN THE SHOP CURRENTLY FOR OTHER REASONS, AND I'M DRIVING A 2015 LONER AND THE DIFFERENCE IN THE LOW BEAM BRIGHTNESS IS MORE THAN SIGNIFICANT. THIS IS A VERY STRONG SAFETY ISSUE. AND GENERAL MOTORS CAN'T SERIOUSLY EXPECT SOMEONE TO PAY 1500 TO $2,000 IN REPAIRS FOR SOMETHING THAT SHOULD NEVER GO OUT. IT'S THEIR FAULT AND THEY KNOW IT.

I HAVE A 2013 CADILLAC SRX WITH THE SAME PROBLEM. HOW DO I JOIN THE CLASS ACTION SUIT?