2015 CADILLAC SRX Complaints

LIGHTS ON 2015 CADILLAC SRX LUXURY TRIM ARE VERY DIM...ALMOST TO THE POINT WHERE NO LIGHT IS SEEN AT NIGHT. HAVE BEEN LIKE THAT FOR OVER A YEAR. I TOOK IT TO THE CADILLAC DEALERSHIP TO CHECK FOR MOISTURE ISSUES AND WAS TOLD THAT WAS FINE. IT WAS JUST THE HEADLIGHTS...AND NOTHING COULD BE DONE. DEALERSHIP WAS VERY INEFFECTIVE. LIGHT OUTPUT CONTINUED TO WORSEN TO WHERE THEY ARE NOW. I CONSTANTLY DRIVE WITH BRIGHT LIGHTS. I CAN'T SEE LINES OR TURNING LANES WITHOUT PROPER LIGHTING. I HAVE ALSO DODGED ACCIDENTS A FEW TIMES DUE TO OTHER CARS NOT SEEING MY LIGHTS. AT NIGHT, I DO NOT FEEL SAFE DRIVING. I FEAR FOR THE SAFETY OF OTHERS AS WELL. I HAVE EMAILED AND CALLED NUMEROUS TIMES TO NO AVAIL. AGAIN, WHEN DRIVING WITH HEADLIGHTS THAT DO NOT SHINE PROPERLY I CAN'T SEE TURNING LANES AND HONESTLY MY DEPTH OF VISION IS VERY LOW. THINGS, ANIMALS, HAVE HAPPENED ON MY CAR AT THE LAST MINUTE DUE TO LACK OF LIGHTING.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE SO DIM THAT THE CONTACT COULD NOT SEE THE ROAD. SHAHEEN CADILLAC (5901 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5600) WAS CONTACTED AND STATED THAT THE FAILURE WAS WELL KNOWN AND INFORMED THE CONTACT TO BRING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

I'VE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE! THE BATTERY WENT OUT A WEEK AFTER I HAD IT, THE ENTIRE DASH HAD TO BE REPLACED AFTER A YEAR, THEN THE FREAKING HEADLIGHTS WERE SO DIM THAT I COULD NOT SEE AT NIGHT. I HAD THE BULBS CHANGED TWICE AND STILL COULD NOT SEE. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE HEADLIGHT SYSTEM, WHICH COST ME $1600! THIS IS SUPPOSED TO BE A CADILLAC '.THE BEST OF THE BEST!!! I WILL NEVER BUY ONE AGAIN!! THE FRANK KENT DEALERSHIP IN FORT WORTH TX SAID THAT IF I SUBMIT MY REQUEST TO CADILLAC, THEY MAY REIMBURSE ME, BECAUSE THEY HAVE DONE SO WITH SOME CUSTOMERS IN THE PAST. HERE I AM AND I AM SUBMITTING IT TO YOU! PLEASE HELP ME! I AM A SINGLE MOTHER AND NEED TO GET MY MONEY BACK!! CONTACT ME AT [XXX]. MY ADDRESS IS [XXX]. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED EXTREMELY LOW. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUANTRELL CADILLAC (1490 E. NEW CIRCLE RD, LEXINGTON, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY, WHICH CREATED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND CADILLAC NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062) WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 55 MPH, THE HEADLIGHT ILLUMINATION WAS DIM AND PREVENTED THE CONTACT FROM DRIVING AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY CADILLAC BUICK GMC (LOCATED AT 1500 KOESTER RD, FORSYTH, IL 62535, (217) 875-2110), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000.

THE LOW BEAM HEADLIGHTS ARE SO DIM IT MAKES THE CAR UNDRIVEABLE AT NIGHT. THE DEALERSHIP STATED ITS A KNOW PROBLEM AND WOULD COST ABOUT 1500.00 TO FIX. THIS CAR IS UNSAFE TO DRIVE AT NIGHT. I HAVE FOUND ITS BEEN GOING ON FOR YEARS ON THE SRX. PLEASE HELP. SHOULD BE A RECALL ON THIS UNSAFE CAR.

OUR 2015 CADILLAC SRX HAS EXTREMELY DIM LOW BEAM HEADLIGHTS. THEY ARE SO DIM THAT WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. WHEN WE DO DRIVE AT NIGHT, WE DRIVE WITH THE HIGH BEAMS ON BECAUSE THEY HAVE NOT BE AFFECTED BY THE DEFECT YET. DRIVING WITH THE HIGH BEAMS ON AT ALL TIMES IS HAZARDOUS TO OTHER DRIVERS, BUT THE LOW BEAMS ARE SO DIM, IT IS NEARLY IMPOSSIBLE TO SEE THE ROAD. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS, BUT TO DATE, GM REFUSES TO ADDRESS THE FLAW IN THE HEADLIGHT ASSEMBLY. ACCORDING TO THE LAWSUIT, THE SEALS GM USED IN THE EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATE AND ALLOW MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THE VENTS. HOWEVER, THE VENTS FOR THE HOUSING UNITS ARE DEFECTIVE BECAUSE THEY INTERFERE WITH THE FLOW OF AIR THROUGH THE FAULTY SEALS OF THE HEADLIGHTS. THE CONDENSATION CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR. SINCE 2011 AND IN AN EFFORT TO DO SOMETHING ABOUT OWNERS COMPLAINING ABOUT THE HEADLIGHTS BEING TOO DIM OR FAILING COMPLETELY, GENERAL MOTORS ALLEGEDLY ISSUED A CUSTOMER SATISFACTION PROGRAM AND SEVERAL TECHNICAL SERVICE BULLETINS (TSBS). BUT THE PLAINTIFFS CLAIM GM'S EFFORTS HAVEN'T FIXED THE DIM HEADLIGHTS.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB