2011 CADILLAC SRX Complaints

THIS WINTER IT WAS FREEZING, MY 2011 SRX CADILLAC DISPLAYED A "REDUCED ENGINE POWER" MESSAGE, AND I COULDN'T GO OVER ABOUT 5 MILES PER HOUR. I HAD TO PULL OVER AND STOP THE CAR. AFTER A SHORT TIME, I RESTARTED THE ENGINE AND HAD POWER BACK. I TOOK THE CAR TO THE CADILLAC DEALERSHIP WITH THE CHECK ENGINE LIGHT ON. THEY SAID IT WAS MY THROTTLE BODY SENSOR. THE COST CAME TO $603. I WAS THE SECOND CAR OUT OF FOUR WITHIN A ONE WEEK TIME FRAME THAT HAD TO GET THIS PROBLEM FIXED. CADILLAC DID A RECALL FOR THIS SAME PROBLEM ON ITS OTHER VEHICLES BUT NOT THE SRX.

LOW BEAMS HAVE BEEN NOTICEABLY DIMMER OVER TIME. HIGH BEAMS A BRIGHT. LOW BEAMS SEEM DANGEROUS.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH FRONT HEADLIGHTS WERE DIMLY LIT, WHICH MADE IT DIFFICULT TO SEE THE ROAD AND TRAFFIC AHEAD. THE VEHICLE WAS TAKEN TO CHEVROLET OF TURNERSVILLE (3400 NJ-42, TURNERSVILLE, NJ 08012, (856) 516-6100) WHERE IT WAS DIAGNOSED THAT THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

MY 2011 SRX NEEDS TO HAVE THE FRONT PASSENGER HEADLIGHTS REPLACED DUE TO WATER IN IT COMPLETELY OUT AND NOW THE DRIVER SIDE AS WELL IS HAVING CONDENSATION AND WATER LEAKING. SO I NOW HAVE TO HAVE TWO HEADLIGHTS REPLACED. HEADLIGHT OUTAGE WAS NOTICED DRIVING HOME ON HIGHWAY AND NOTICED CAR IS NOT LIGHTING UP THE HIGHWAY PROPERLY.

HEADLAMPS HAVE BECOME SO DIM THEY ARE VERY DANGEROUS AND THE ONLY WAY TO DRIVE AT NIGHT IS WITH HIGH BEAMS WHICH IS ALSO NOT SAFE FOR OTHER MOTORIST. I DO NOT SEE ANY MOISTURE IN EITHER HEADLAMP AS OTHERS HAVE STATED. IN READING THE OTHER NUMEROUS COMPLAINTS THIS IS A SITUATION THAT NEEDS TO BE ADDRESSED AND REPAIRED BY THE MANUFACTURER FOR A FAULTY AND DANGEROUS PRODUCT.

THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.

ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP' EXISTS, YET MY DEALER WILL NOT HONOR THE EXTENSION ON THE WARRANTY BECAUSE MY VIN IS NOT PART OF THE TSB.

EXTREME MOISTURE BUILDUP IN BOTH HEADLIGHT ASSEMBLIES CAUSING DECREASED NIGHTTIME VISIBILITY AND ADDITIONALLY CAUSING BULBS TO BLOW OUT. PURCHASED 2011 SRX USED IN 2017 WITH 63,000 MILES, NOT AWARE OF THE DEFECT AT THAT TIME. A LIMITED WARRANTY WAS ALSO PURCHASED FOR AN ADDITIONAL $2700 BUT WAS INFORMED AFTER ASKING THE DEALERSHIP TO INVESTIGATE THAT DEFECTIVE HEADLIGHTS ARE NOT COVERED. QUOTED ALMOST $5,000 TO REPLACE BOTH. THIS IS HIGHLY UNSAFE AS WELL AS UNFAIR TO THE PUBLIC, NOT ONLY THE RISK OF FAILURE POTENTIALLY CAUSING BODILY HARM BUT I DO NOT BELIEVE THAT I SHOULD BE REQUIRED TO PAY AN ADDITIONAL $5,000, NOT INCLUDING THE WARRANTY PURCHASED, TO REPAIR A MANUFACTURER'S DEFECT.

VISIBILITY IS DANGEROUS WHEN HEADLIGHTS ARE ON LOW BEAMS. IT APPEARS AS IF YOU ARE DRIVING WITH YOUR LIGHTS OFF- MAJOR SAFETY HAZARD- VERY DANGEROUS!! WAS ALMOST HIT HEAD ON BECAUSE DRIVER DID NOT SEE MY VEHICLE.

WHEN YOU GO THROUGH A PUDDLE THE STEERING LOCKS UP AND YOU CAN'T MOVE FOR ABOUT 15 20 SECONDS THIS CAUSES YOU TO PANIC AND IS DANGEROUS CAUSE YOU CAN'T STRAIGHT OUT THE WHEEL.