2011 CADILLAC SRX Complaints

11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEADLIGHTS ARE DIM WHEN DRIVING.

I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLIGHTS AND THEY REFUSED ANY ASSISTANCE. THE SAID THIS WAS A NORMAL MAINTENANCE ITEM. I HAVE BEEN DRIVING FOR 40 YEARS AND HAVE NEVER HAD MY HEADLIGHTS LEAK AND HAVE MOISTURE IN THEM, SO I DISAGREE THAT IT IS A NORMAL MAINTENANCE ITEM. WHEN I BALKED AT THE $1400 QUOTE, THE SERVICE DEPARTMENT AT THE DEALER SUGGESTED THAT THEY COULD DRILL HOLES IN THE OUTER COVER AND DO A RESTORATION CLEANUP OF THE LIGHT ASSEMBLY. I PAID $418 FOR THEM TO DO THAT. JUST PICKED IT UP AND THERE IS STILL WATER IN BOTH LIGHTS.

DRIVING LIGHTS WENT DULL. THE LENSE AND REFLECTOR TURNED YELLOW. WE HAD TO REPLACE BOTH LIGHTS.

CONSTANT MOISTURE IN THE HEADLAMPS CAUSE SERIOUS VISION ISSUES WHEN LIGHTS ARE ON DIM. LIGHTING IS OBSTRUCTED AND VISUAL OF THE ROAD IS SERIOUSLY IMPAIRED. THE DIM LIGHTS ARE NOT FUNCTIONAL WITH CONSISTENT MOISTURE. THERE IS A CURRENT LAWSUIT INVOLVING OTHER GM VEHICLES FOR THIS VERY REASON. A RECALL NEEDS TO BE ISSUED.

THE HEADLIGHTS ARE BOTH FULL OF MOISTURE AND THEY KEEP SHORTING OUT AND DON'T WORK ALLO THE TIME.I CALLED CADILLAZC DEALER AND THEY WANT $4500.00 TO REPLACE THEM.I CAN N OT GET AFTER MARKET HEADLIGHTS.THEY HAVE MOTORS IN THEM WHICH MOVE WHEN CAR TURNS.I HEARD THAT THERE IS A DEFECT IN IN THEM AN D GM HAS NOT SAID ANYTHING ABOUT IT .NOT SURE IF THIS IS GTRUE OR NOT BUT I CAN'T SEE THE PRICE TO REPLACE THEM AND IM DISABLED ,RETIRFED AND SOUN DS LIKE THE PRICE IS OUT OF THIS WORLD AND FEEL LIKE THEY ARE PRICE GOUGING!!!! TOOK THEM APART AN D DRIED THEM OUT BUT MOISTURE CAME RIGHT BACK IN BOTH HEADLIGHTS AGAIN.CAN NOT SEE ANY DEFECTS IN LIGHTS BUT MOISTURE IS STILL GETTING IN AND CAUSING LIGHTS NOT TO WORK.BEEN DRIVING AROUND WITH FOG LIGHTS BUT I NO THIS IS NOT SAFE AND SOMETHING IS WRONG FOR BOTH LIGHTS TO FILL UP WITH MOISTURE.CADILLAC DEALER (HILL CADILLAC IN NEWTOWN SQUARE PA SAID THEY ARE NOT COVERED UNDER EXTENDED WARRANTY AND CAR ONLY HAS 50,000 PLUS MILES ON IT AND HEADLIGHTS FILL UP WITH MOISTURE AND SHORT OUT.THE PRICE TO REPLACE THEM IS OUTRAGIOUS AND HEARD THAT STILL MIGHT NOT CORRECT IT????

TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.

LAST YEAR , JUST AFTER MY WARRANTY WAS OVER, I NOTICED A PANT BUBBLING(RUST ) ON THE EDGE OF THE HOOD. DEALER WANTED $200 TO FIX IT. MY CAR IS 6 YEARS OLD (60000 MILES ) NOW AND IS SPOTLESS OTHERWISE. I AM VERY DISAPPOINTED WITH RUST SHOWING UP.

WHILE DRIVING MY VEHICLE ON THE HIGHWAY I HAD A HARD TIME TO SEE THE HIGHWAY & THE PANEL ON MY DASH CAME ON SAYING MY RIGHT LOW BEAM LAMP NEEDED TO BE CHECKED. I DROVE HOME VERY CAREFULLY & PARKED MY CAR. THE NEXT DAY J BROUGHT MY CAR TO SEE ABOUT GETTING THE LAMP FIXED & THEY TOLD ME I NEEDED A WHOLE NEW LIGHT ASSEMBLY. I'VE READ IN THE INTERNET THAT HUNDREDS IF NOT THOUSANDS OF PEOPLE ARE HAVING THIS SAME PROBLEM IN THEIR CADILLAC SRX 2011. I THINK IF THAT MANY PEOPLE ARE HAVING THESE PROBLEMS THERE SHOULD BE A RECALL IN THIS MAKE & MODEL CAR. IT WILL COST OVER $1400 TO FIX IT. THEY SAID THERE IS CONDENSATION/WATER WHICH CAUSED IT TO GO OUT ITS. IT SEALED CORRECTLY

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY DUE TO MOISTURE WITHIN THE HEADLIGHT ASSEMBLY. THE CONTACT TOOK THE VEHICLE TO THE ORIGINAL UNKNOWN LOCAL DEALER WHERE THEY REMOVED THE HEADLIGHTS AND ADDED A PROTECTIVE COATING; HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (THOMPSON BUICK GMC CADILLAC, 2600 WAKE FOREST RD, RALEIGH, NC, 27609) TO BE SERVICED FOR A SEPARATE RECALL AND THE CONTACT INFORMED THEM OF THE MOISTURE IN THE HEADLIGHT. THE DEALER STATED THAT THE MOISTURE CAUSED A FILM AND THE DIAGNOSIS WOULD BE TO REMOVE AND REPLACE THE HEADLIGHT STRUCTURE RESEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 83169952152. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THERE WERE NO OPEN RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

CANNOT HEAR SOUNDS WHEN USE TURN SIGNAL LEVEL I.E. SHOULD CLICK...CANNOT HEAR RADIO, AGAIN SOUND ISSUE,... BELT UNFASTENED SOUND INDICATOR DOES NOT WORK...DOOR AJAR SOUND INDICATOR DOES NOT WORK. YOU CANNOT HEAR ANYTHING. TYPICALLY STATIONARY AND IN MOTION THE SOUND INDICATORS DO NOT WORK TURNING ANY DIRECTION AND DRIVING ON HIGHWAY OR CITY STREETS SAME ISSUE OCCURS. SINCE THIS IS SUMMER NO IDEA IF WEATHER IS A FACTOR. OCCURS WHETHER CAR IS ON, STATIONARY, OR MOVING.