2011 CADILLAC SRX Complaints

THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERIOD AS THE SRX. THIS STARTED LAST YEAR BUT THE DEALER SAID I WOULD HAVE TO TAKE CARE OF IT EVEN THOUGH IT FAILED FAIRLY EARLY IN THE CARS LIFE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BLACK CHEVROLET, CADILLAC AT 601 E. BESSEMER AVENUE, GREENSBORO, NC 27405) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS CONDENSATION IN THE HEADLAMPS. THE CONTACT WAS INFORMED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER'S COMMUNICATION (G-208314) AND FURTHER ASSISTANCE WOULD NOT BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

CADILLAC HAS REFUSED TO DO THE FACTORY RECALLS DO TO THE FACT THAT THE CARS HAS A REBUILT TITLE. HOW CAN THIS LIMIT THEM TO NOT FIXING FACTORY RECALLED PARTS THAT WHERE NOT DAMAGED

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/29942455009. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

I OWN A 2011 CADILLAC SRX 66,000 MILES, IT HAS BEEN IN OUR FAMILY SINCE IT WAS PURCHASED NEW AT CAMARGO CADILLAC. I TOOK IT IN TODAY FOR SIMPLE OIL CHANGE AND TIRE ROTATION. I WAS INFORMED BY PHONE THAT MY HEADLIGHT WAS OUT ON THE DRIVER SIDE, NEWS TO ME. THIS CAR HAS A CATASTROPHIC DEFECT IN THE HEADLAMPS AND I AM NOT THE ONLY ONE TO EXPERIENCE IT. THERE ARE NUMEROUSREPORTS OF THIS ISSUE ONLINE, WHERE CONDENSATION BUILDS IN HEADLAMP AND CAUSES FAILURE. AM I NOT SUPPOSE TO DRIVE MY LUXURY VEHICLE IN THE RAIN OR TAKE IT TO THE CAR WASH? I FIRST EXPERIENCED THIS ON MY PASSENGER SIDE LIGHT IN LATE 2015, LIGHT FAILED WHILE DRIVING AND THE WHOLE HEADLAMP HAD TO BE REPLACED. NOW A YEAR LATER WE ARE GOING THROUGH THE SAME ISSUE WITH THE DRIVER SIDE. I ASSUME THIS WILL FALL ON DEAF EARS AS NO ONE WANTS TO DO ANYTHING TO ASSIST WITH THIS ISSUE FROM DEALERS TO GM CUSTOMER SERVICE. 1300.00 FORA NEW HEADLIGHT ASSEMBLY FOR SECOND TIME ON A CAR 6 YEARS OLD, UNHEARD OF ! I HAVE OWNED SEVERAL VEHICLES AT THE AGE OF 46, AND HAVE NEVER HAD TO HAVE 1 LET ALONE 2 HEADLIGHT ASSEMBLY'S REPLACED. GM HAS AN ISSUE AND SHOULD OWN UP TO IT ! .WHAT WAS EVEN MORE AGGRAVATING WAS THE NON-CHALANT ATTITUDE AT THEJEFF WYLER CADILLAC DEALERSHIP AND WITH GMCUSTOMER SERVICE, AS IF THIS WAS NORMAL AND I WAS CRAZY. HONESTLY TAKE A POLE OF GM EMPLOYEES HOW MANY OF THEM /OR THEIR FAMILY MEMBERS HAVE HAD / AND WOULD BE OKAY WITHPAYING FOR 2 HEADLIGHT ASSEMBLY'S REPLACEMENTS ON THEIR 6 YEAR OLD LUXURY VEHICLE ?????

DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP CONSUMERS WITH THE COSTS ASSOCIATED WITH REPAIRS (PER THE CONVERSATION I HAD WITH THEM TODAY) IF YOU LOOK ON YOUTUBE OR OTHER SITES FOR CADILLAC OWNERS, YOU WILL SEE HOW MANY SRX'S IT INVOLVES. IT'S WELL OVER $500 TO HAVE THIS REPAIRED DEPENDING UPON THE DEALERSHIP/PRICE OF MODULE/LABOR COSTS. PLEASE CONSIDER A RECALL. THANK YOU.

I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SUN ROOF DRAIN LINES WERE CLEANED AND REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.