2015 CADILLAC SRX Complaints

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS PRODUCED LOW ILLUMINATION AND SHE WAS UNABLE TO DRIVE AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC (112 US-46, TOTOWA, NJ 07512, (973) 200-6342) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

HEADLIGHTS ARE EXTREMELY DIM...VERY DANGEROUS WHEN DRIVING ON UNLIGHTED ROADS AT NIGHT. WE HAVE TO TURN ON THE HIGH BEAMS IN ORDER TO SEE THE ROAD. RECENTLY, WE HAD THE HIGH BEAMS ON WHEN DRIVING ON A DARK INTERSTATE, AND ANOTHER DRIVER, THINKING WE WERE BEING CARELESS, TRIED TO RUN US OFF THE ROAD. I HAVE SEEN THE HUNDREDS OF COMPLAINTS FROM OTHER SRX OWNERS ABOUT THIS. GM/CADILLAC NEEDS TO DO WHAT IS RIGHT, AND ISSUE A RECALL, BEFORE SOMEONE IS SEVERELY INJURED, OR KILLED.

I HAVE A 2015 SRX CADILLAC WITH THE FRONT PASSENGER HEAD LIGHT VERY DIM. IT BECAME DIMMER OVER A PERIOD OF TIME, CAUSING YOU TO NOT BE ABLE TO SEE WHILE DRIVING AT NIGHT AND ALMOST IMPOSSIBLE TO SEE AT NIGHT DURING A RAIN STORM. THIS IS IN MY OPINION IS A MAJOR SAFETY HAZARD/ ISSUE

HEADLIGHTS UNSAFE. I BOUGHT MY 2015 SRX NEW, AND FROM THE OUTSET THE LOW BEAM HEADLIGHTS WERE VERY DIM. VISIBILITY IS SO POOR THAT I CAN'T SAFELY DRIVE MY SRX AT NIGHT; MY 4-YEAR-OLD $50,000 SRX HAS ONLY 13,000 MILES ON IT. THE DEALER QUOTED ME ~$300 TO REPLACE WITH NON-GM BULBS BUT CAN'T GUARANTY THAT THE PROBLEM WILL BE FIXED AND WON'T GIVE ME ANY SORT OF WARRANTY ON THE REPAIR--EVEN THOUGH MY SRX IS STILL UNDER FACTORY WARRANTY. IN FACT, EVERY ONLINE REVIEW STATES THAT REPLACING THE BULBS WILL NOT CORRECT THIS ISSUE. OBVIOUSLY, THE DEFECT GOES BEYOND THE BULB ITSELF. THIS IS A MAJOR SAFETY ISSUE AND IS A KNOWN ISSUE WITH THE SRX. A SIMPLE GOOGLE SEARCH RETURNS THOUSANDS OF CUSTOMERS COMPLAINING OF THIS SAFETY PROBLEM WHICH GM FAILS OR REFUSES TO REMEDY. NHTSA, PLEASE INTERVENE HERE AND MAKE GM PERMANENTLY FIX THIS DEFECT, WHETHER THAT MEANS REPLACING THE ENTIRE HEADLAMP ASSEMBLY, OR NEW SEALS, OR NEW BULBS WITH SOME SORT OF WARRANTY. MY SAFETY, AND THAT OF MY CHILDREN AND OTHERS ON THE ROAD, IS AT GREAT RISK UNTIL THIS DEFECT IS CORRECTED. [NOTE, I HAD TO SELECT A DATE OF OCCURRENCE, SO I CHOSE TODAY'S DATE; BUT THIS IS AN ONGOING PROBLEM THAT STARTED SHORTLY AFTER I PURCHASED THE VEHICLE IN DEC. 2015 AND HAS GOTTEN PROGRESSIVELY WORSE OVER TIME.]

LOW BEAM HEADLIGHTS MAKE IT HARD TO SEE AT NIGHT. THE INFOTAINMENT SYSTEM WORKS INTERMITTENTLY.

STABILITRAK (ETC) ENGAGED DURING HIGHWAY DRIVING ON DRY ROAD NEARLY CAUSING A WRECK BY SLOWING THE VEHICLE ABRUPTLY BELOW 20MPH. "ENGINE POWER REDUCED" ILLUMINATED. ACCELERATOR POSITION SENSOR (APS) CODE IN THE ECM. LESS THAN 6000 MILES AFTER DEALER REPLACEMENT OF APS AND FIXING CONNECTIONS, SAME DANGEROUS SLOW DOWN FROM HIGHWAY SPEEDS. EVENTS NOT REPRODUCED FOR DEALER.

WHEN I AM DRIVING IN THE DARK BOTH OF MY HEADLIGHTS ARE EXTREMELY DIM ESPECIALLY ON THE INTERSTATE. I AM UNABLE TO SEE SHORT DISTANCES IN FRONT OF ME AND IT HAS BECOME A SAFETY ISSUE. I HAVE HAD THE BULBS REPLACED TWICE WITH DIFFERENT TYPES OF BULBS AND IT DID NOT HELP AT ALL.

LOW BEAMS SO DIM YOU CAN'T SEE AT NIGHT. DEALER REPORTED YES IT IS A PROBLEM, YOU WILL HAVE TO REPLACE ENTIRE HEADLIGHT WITH NON DEALER LED HEADLIGHT TO RESOLVE. TRIED TO SEND ME TO HIS SONS SHOP TO RESOLVE PROBLEM. I HAVE REPLACED THE BULBS WITH NEW BULBS WHICH DID NOT RESOLVE. I HAVE TO DRIVE WITH HIGH BEAMS TO SEE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE. PURCHASED CAR IN 2018 AND AFTER RESEARCHING PROBLEM SEE IT IS A PROBLEM WITH ALL SRX NOT JUST MINE. CADILLAC DEALER WON'T REPAIR/REPLACE OR FIX PROBLEM.

HEADLIGHTS ARE VERY DIM ON HIGHWAY. ACCORDING TO GERRY LANE CADILLAC SERVICE CENTER, 10945 REIGER ROAD, BATON ROUGE, LA 70809, 225-297-5377, REPLACING BULB WILL MAKE ONLY MINOR IMPROVEMENTS. BULB PROJECTOR LENSES ARE CLOUDY. ACCORDING TO DEALERSHIP, IT IS A COMMON PROBLEM FOR THE VEHICLE MODEL. IT REQUIRES REPLACEMENT OF BOTH HEADLAMP ASSEMBLIES. ACCORDING TO THE DEALERSHIP, ALL OWNERS SHOULD HAVE RECEIVED A CERTIFICATE TO PAY FOR REPLACEMENT OF ASSEMBLIES. I DID NOT. *JS

PASSENGER HEAD LIGHT VERY DIM I HAVE REPLACED THE BULB BUT DID NOT FIX THE PROBLEM VERY DIFFICULT TO DRIVE AT NIGHT THERE WAS OR IS A CLASS ACTION LAWSUIT I WOULD LIKE FOR GM TO FIX THIS PROBLEM SINCE THEY ARE AWARE ANY HELP WOULD BE APPRECIATED. *TR CONSUMER STATED 2 EMAILS WERE SENT REGARDING PASSENGER SIDE HEALD LIGHT (VERY DIM). *JB