2015 CADILLAC SRX Complaints

CUE SYSTEM AND SCREEN FADING OUT. BOTTOM HALF OF SCREEN DOES NOT WORK. WARNING MESSAGE ON CONSTANTLY. UNABLE TO CLEAR IT OUT.

MY LOW BEAM HEADLIGHTS DO NOT PRODUCE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. ONE LIGHT SEEMS TO BE A LITTLE WORSE THAN THE OTHER ONE. THEY ARE DEFINITELY UNSAFE. IT SEEMS THIS IS A COMMON COMPLAINT WITH THESE VEHICLES. SOMETHING MUST BE DONE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT DURING EVENING HOURS THERE WAS POOR TO NO VISIBILITY WITH THE DAY TIME RUNNING LIGHTS. THE DEALER COURTESY CHEVROLET IN BROUSSARD (1345 EVANGELINE THRUWAY, BROUSSARD, LA 70518, (337) 347-8984) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT DUE TO THE CLOUDINESS OF THE LENS THAT THE HEAD LAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AS THE CONTACT FELT THE FAILURE WAS A MANUFACTURER DEFECT WITH THE LENS, LIGHT FIXTURE, AN INTERNAL ELECTRICAL PROBLEM WHICH SHOULD HAVE A RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND PROVIDED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO CHUCK NASH OF SAN MARCOS (3209 I-35, SAN MARCOS, TX 78666, (512) 253-8815) WHERE A NEW CRUISE CONTROL AND BACK-UP LIGHT WERE INSTALLED; HOWEVER, THE HEADLIGHTS WERE NOT DIAGNOSED OR REPAIRED BECAUSE THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,276. THE VIN WAS INVALID.

THE LOW-BEAM HEADLIGHTS ARE VERY DIM. I ASKED THE DEALERSHIP'S SERVICE DEPARTMENT ABOUT IT AND WAS TOLD THAT GM WAS AWARE OF THE FAULTY PART (HEADLIGHT ASSEMBLIES WITH POOR QUALITY SEALS) AND WOULD REIMBURSE ME UP TO $1600 FOR REPLACING THEM WITH THE SAME FAULTY PART. I RECEIVED A LETTER FROM CADILLAC THAT OFFERED THE REIMBURSEMENT IN EXCHANGE FOR WAIVING ANY FUTURE FIX FOR THE PROBLEM. ON MARCH 30, 2019 WHILE DRIVING ON A HIGHWAY WITH A CURB, I HIT A PIECE OF WOOD THAT I COULDN'T SEE BECAUSE OF THE DIM HEADLIGHTS. HITTING THE WOOD CAUSED THE CAR TO VEER INTO THE CURB CAUSING OVER $4000 DAMAGE TO THE VEHICLE. WHILE LOOKING FOR A POSSIBLE FIX FOR THE PROBLEM ON THE INTERNET, I HAVE FOUND THAT MANY OWNERS OF THIS MODEL CADILLAC COMPLAIN OF THE SAME PROBLEM. I ALSO FOUND THAT GM/CADILLAC HAS SETTLED CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA PERTAINING TO THIS ISSUE. OBVIOUSLY, THIS IS A MAJOR SAFETY ISSUE THAT GM/CADILLAC IS AWARE OF YET THEY ARE NOT OFFERING THE OWNERS A LASTING REMEDY FOR THE SAFETY OF THE DRIVERS. I HAVE PICTURES AND ESTIMATES FOR THE DAMAGES BUT AM UNABLE TO SCAN INTO THIS COMPUTER. I CAN SEND THEM SEPARATELY FROM MY PHONE. IF NEEDED, EMAIL ME.

LOW BEAM LIGHTS ARE HORRIBLE CANNOT SEE AT NIGHT UNLESS YOU USE HIGH BEAM LIGHTING. DANGEROUS FOR DRIVER AND ONCOMING TRAFFIC DUE TO HAVING TO USE HIGH BEAMS TO SEE SAFELY

WHEN DRIVING AT NIGHT, IT IS NEARLY IMPOSSIBLE TO SEE WITH NOT ONLY THE LINES IN THE ROAD, BUT ANYTHING IN THE ROAD! THIS IS THE MOST UNSAFE VEHICLE I'VE EVER DRIVEN. WHEN I HAVE TO USE MY BRIGHTS TO NAVIGATE MY WAY, OBVIOUSLY THOSE VEHICLES WHO PASS ME...AS WERE AS THOSE IN FRONT OF ME ( LESS THAN 200 FEET) GET ANGRY. THEY DONT REALIZE THAT IT'S MORE DANGEROUS FOR ME TO DRIVE WITH MY BRIGHTS OFF! I HAD OTHER PEOPLE TRY DRIVING IT AS WELL BOTH IN TOWN, AND RURAL ROADS AND THE CLOSEST HIGHWAY....AND EVERY PERSON HAD THE EXACT SAME RESULTS. A BEAUTIFUL CAR WITH LEMON HEADLIGHTS! I'VE HAD THIS CAR 3 WEEKS AND AM LIVID THAT NOBODY AT THE LOCAL CADILLAC DEALER KNEW ANYTHING ABOUT THESE HEADLIGHT PROBLEMS WITH THIS CAR! I HAD GONE THROUGH CONSUMER REPORTS, BLUE BOOK VALUES ET ....I THOUGHT THAT I HAD ADEQUATELY DONE MY RESEARCH! THEN... I GOOGLED 2015 CADILLAC SRX HEADLIGHTS ! THE INFORMATION WAS ALL THERE...HUNDREDS OF COMPLAINTS. CLASS ACTION SUITS AND A RECALL ON THEM IN CALIFORNIA! SOMEONE WILL BE KILLED DUE TO THESE LIGHTS.

HEAD LIGHTS WHEN ON SEEM TO GO DIM. IT IS A KNOWN PROBLEM, THOUSANDS OF VEHICLES ARE AFFECTED. MOVING OR STANDING STILL, THE LOW BEAMS DO NOT ADEGUATELY ILLUMINATE THE ROAD IN FRONT OF YOU. HIGH BEAMS ARE FINE, IN MY CASE IT IS THE RIGHT HEADLIGHT. SOME PEOPLE HAVE THE LEFT ONE OR BOTH ARE DIM. CADILLAC WANTS TO CHARGE $1,500 TO FIX SOMETHING THAT IS POORLY ENGINEERED.

HEADLIGHTS ARE SO DIM I CANNOT SEE THE ROAD AT NIGHT. I TRIED TO REPLACE THE ORIGINAL BULBS WITH LED LIGHTS AND WHILE IT HELPED A LITTLE I STILL CANNOT SEE.

I NOTICED THAT THE HEADLIGHTS ON MY 2015 CADILLAC SRX BECAME EXTREMELY DIM AROUND JULY OF 2018. IT IS VERY HARD TO SEE WELL WHEN DRIVING AT NIGHT, AND IT IS A HAZARD!! I MENTIONED THE PROBLEM WITH THE LIGHTS BEING DIM WHEN I WENT IN FOR AN OIL CHANGE AT THE DEALERSHIP, BUT I WAS TOLD THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM. AT THE NEXT OIL CHANGE, I AGAIN COMPLAINED ABOUT THE DIM LIGHT PROBLEM. THE DEALERSHIP REPLACED THE HEADLIGHTS WITH NEW CADILLAC BULBS (UNDER WARRANTY), BUT THAT DID NOT FIX THE PROBLEM. THEN, ATER MORE COMPLAINING TO THE DEALERSHIP, I CONTACTED CADILLAC. CADILLAC SUGGESTED THAT THE DEALERSHIP CHANGE THE CADILLAC BULBS (NO LONGER UNDER WARRANTY) WITH AFTER MARKET BULBS. THOSE BULBS ALSO DID NOT FIX THE PROBLEM!!! I AM VERY UNHAPPY, AND AM STILL DRIVING AROUND WITH DANGEROUSLY DIM LIGHTS!!!