2013 CADILLAC SRX Complaints

VERY DISAPPOINTED IN THIS CAR. PURCHASED NEW. WE ARE STILL WORKING FOR RESOLUTION TO THE TCM TRANSMISSION CONTROL MODULE RECALL- THE DEALER ORIGINALLY REPROGRAMMED THE TCM USING WRONG PROGRAM WHICH CAUSED A HUGE DELAY BETWEEN SHIFTS. IT WAS REPROGRAMED SEVERAL MONTHS LATER, BUT NOW IS EXPERIENCING THE LAG WHEN THE CAR IS IN "ECO"MODE..OCCURS WHEN THE CAR ACCELERATES TO 10 MPH, BREAKS ARE APPLIED, THEN GO TO ACCELERATE AGAIN--THERE IS A HUGE LAG--NEARLY HIT TRYING TO PULL INTO TRAFFIC. IN NORMAL MODE, THIS IS NOT AS PREVALENT, BUT IS NOT SHIFTING AS IT SHOULD. WITH THE REAR TOE NUT RECALL, THE DEALER TIGHTENED THE TOE NUTS.. THAT'S ALL THEIR NOTES STATE. WE TOOK THIS VEHICLE IN TO HAVE THEM DIAGNOSE A MULTITUDE OF ISSUE--ONE OF WHICH UNEVEN TIRE WEAR AND CHIPPING. THEY DETERMINED THAT THE REAR TOE WAS OUT OF ALIGNMENT SUBSTANTIALLY.-- APPEARS THAT WHEN THE RECALL WAS COMPLETED, ALL THEY DID WAS TIGHTEN THE TOE ADJUSTS (EVEN IF IN ALIGNMENT OR NOT) IF YOU LOOK AT THE RECALL REPORT, GM AMENDED THE SOP FOR RESOLVING THIS ISSUE IN EARLY 2015 WITH ADDITIONAL PICTURES OF HOW TO PROPERLY TIGHTEN THE TOE--WE ASKED THAT GM REPLACE THESE BADLY WORN TIRES, BUT THEY DECLINED--THE CAR HAS 28,000 MILES, AND IT ALREADY NEEDS NEW TIRES... !? ON 12/5/15 WHILE CLEANING THE VEHICLE, I FOUND SOME BEARINGS IN THE DRIVERS FLOOR BOARD--ALONG WITH SOME WHITE PLASTIC THAT HOUSES THE BEARINGS--I GUESS IT CAME FROM THE SEAT TRACK?--TAKING IN TO DEALER TO EXAMINE. THE CAR ALSO HAS EVIDENCE OF POWER STEERING FLUID LEAKING FROM THE RESERVOIR--AND UNDER THE DRIVER'S SIDE OF THE VEHICLE DUE TO POWER STEERING FLUID RESIDUE IN EACH OF THESE LOCATIONS. A PECKING NOISE IF PREVALENT AT SLOW SPEEDS. THE REAR CV SHAFT HAS THE PAINT WORN OFF WHERE SOMETHING IS IN CONTACT. ALSO CONFIRMED DURING ALL OF THIS THAT THE CAR HAS BEEN PAINTED--PRIOR TO US DRIVING OFF OF THE LOT NEW IN 2013

MOON ROOF DRAINAGE SYSTEM IS POORLY DESIGNED. DRAINAGE HOSE RUNS ALONGSIDE MOON ROOF THEN INSIDE CAR TO THE REAR TAILGATE AREA, DIRECTLY OVER LIFT GATE FUSE AND MODULE. ON NUMEROUS OCCASIONS IT HAS BACKED UP, LEAKED INTO LEFT REAR (DRIVER'S SIDE) FLOOR CAUSING CARPET TO GET WET. IT TENDS TO LEAK IN REAR TAILGATE AREA OVER THE FUSE PANEL AND LIFT GATE MODULE SHORTING OUT THE POWER OR AUTOMATIC TAILGATE FEATURE. THIS HAS BEEN AN ISSUE FOR THE SAME PROBLEM MORE THAN ONCE, INCLUDING REPLACING THE FUSES AND LIFT GATE MODULE. THIS PROBLEM IS THE SAME WHETHER THE CAR IS STATIONARY OR MOVING. OTHER METHODS HAVE BEEN SUGGESTED AND TRIED TO ELIMINATE WETNESS AND ODOR FROM WINDOWS OPEN, DAMP RID, EVEN WET/DRY VACUUM. NOW THAT MY CAR IS OUT OF WARRANTY, THE REPAIR BILL IS MINE TO SETTLE FOR A KNOWN CHRONIC PROBLEM AND POOR DESIGN.

THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE OR IN NEUTRAL AFTER IT STOPPED. WE WERE TOWED TO A DEALER THE THE ENTIRE TRANSMISSION HAD TO BE REPLACED. THE DEALER CONTACTED GM AND, AFTER DESCRIBING THE PROBLEM, WAS TOLD IMMEDIATELY WHAT HAD HAPPENED TO THE TRANSMISSION. CLEARLY, THIS WAS NOT AN UNUSUAL PROBLEM.

SINCE PURCHASED NEW, THIS CAR HAS BEEN INVOLVED IN A NUMBER OF RECALLS THAT HAVE/HAVE NOT BEEN ANNOUNCED. THE FIRST INCIDENT OCCURED 3 MONTHS AFTER PURCHASE--AT SLOW SPEEDS, THE VEHICLE MADE A NOISE SIMILAR TO THAT OF WORN BRAKE PADS/ROTOR AT SLOW SPEEDS. UPON MY PERSONAL INSPECTION, THE BLUE LUG NUTS WERE LESS THAN HAND TIGHT ON DRIVERS FRONT AND PASSENGER REAR--THE CAR WAS TAKEN TO DEALERSHIP FOR FIRST OIL CHANGE AND TO INSPECT THIS DEFECT--THEY STATED THAT THIS VEHICLE WAS NOT PART OF THE LUG NUT RECALL THAT WAS PREVIOUSLY ISSUED ON OTHER SRX MODELS.I STATED CONCERN OF THE INTEGRITY OF THE WHEEL STUDS SINCE THEY WERE LIKELY STRESSED WHILE DRIVING WITH LOOSE NUTS, ALONG WITH POTENTIAL UNEVEN TIRE WEAR, BUT THE DEALERSHIP DID NOT AGREE. 6 MONTHS LATER, A RECALL WAS ISSUED FOR DOOR HANDLES--THE FIX WAS REMOVING AND MILLING DOWN PARTS AND PLACING BACK ON. 6 MONTHS LATER, THE CAR WOULD NEARLY STALL OUT/HAVE DELAYED RESPONSE TO ACCELERATION AFTER STOPPING AT A STOP SIGN--THIS COULD HAVE CAUSE SERIOUS INJURY IF OCCURED WHILE PULLING OUT INTO TRAFFIC (LUCKILY NEVER THE CASE)-- THOUGHT THIS WAS DUE TO WIFE LETTING GAS LEVEL REACH LOW LEVEL BEFORE REFILLING, BUT FOUND OUT WAS ELECTRONIC ISSUE IN THE PROGRAM (RECALLED AND FIXED). 2 MONTHS LATER THE CAR DOES NOT SHIFT WELL BETWEEN RAPID ACCELERATION--RECIEVED NOTIFICATION OF ANOTHER COMPUTER ISSUE THAT CONTROLS THE TRANSMISSION. (ALTHOUGH A CARD WAS SENT IN THE MAIL NOTIFYING OF THIS ISSUE, THIS DID NOT SHOW UP ON THE NHTSA WEBSITE WHEN SEARCHED). A TRUE CONCERN FOR THE SAFETY OF MY WIFE AND 2 SMALL CHILDREN--ADDITIONALLY DUE TO THE NATURE OF SOME OF THESE ISSUES, THERE IS CONCERN WITH THE MECHANICAL INTEGRITY OF THIS VEHCILE IN THE FUTURE--STRESS ON WHEEL STUDS, DRAWN OUT AUTOMATIC SHIFTING CAUSING STRESS ON THE TRANSMISSION.ALTHOUGH MANY OF THESE ITEMS HAVE BEEN "FIXED" THESE CORRECTIONS DO NOT TAKE INTO ACCOUNT OTHER DAMGE

WE HAVE BEEN RECEIVING THE CARD TELLING US WE HAVE ACTIVE RECALLS ON OUR VEHICLE OF THE FOLLOWING: 13053 DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE; 13116 LOOSENING OF THE WHEEL NUTS; 14132 LAG IN ACCELERATION & 14457 REAR TOE LINK ADJUSTER LOCK NUT TORQUE. WE HAVE TAKEN THE VEHICLE TO SAM SWOPE CADILLAC IN LOUISVILLE KY & CHAMPION CHEVROLET IN LAGRANGE KY & BOTH REFUSE TO PERFORM THE RECALL WORK BECAUSE OUR TITLE IS A REBUILT TITLE. WHY DOES THAT MAKE A DIFFERENCE, WE STILL NEED TO HAVE THESE ISSUES FIXED. OUR VEHICLE IS PROPERLY TITLED, LICENSED & WE HAVE FULL COVERAGE INSURANCE. (THE REASON IT IS A REBUILT TITLE WAS REAR DAMAGE ON THE LOT. IT ONLY HAD 35 MILES ON IT WHEN WE GOT IT!) I WANT TO GET THESE RECALLS TAKEN CARE OF, BUT CAN'T FIND ANYONE TO PERFORM THEM THRU THE RECALL NOTICE. COULD YOU PLEASE ADVISE WHAT OUR NEXT STEPS OUGHT TO BE? REBUILT TITLE OR NOT, THESE RECALL SERVICES NEED TO BE PERFORMED ON OUR VEHICLE. THANK YOU

I PURCHASED A NEW 2014 CADILLAC SRX. AFTER LESS THAN TWO YEARS AND 24,728 MILES THE DEALER TELLS ME MY TIRES ARE WORN OUT. I QUESTION THE DEALER BECAUSE I HAVE MAINTAINED THE TIRES IN ACCORDANCE WITH GM AND CADILLAC GUIDELINES. I DID NOT UNDERSTAND WHY A 40K VEHICLE WOULD HAVE SOLD NEW WOULD REQUIRE NEW TIRES WHEN LESS THAN TWO YEARS OLD. THE QUALITY OF THE TIRES BEEN SOLD ON NEW VEHICLES NEEDS TO BE INVESTIGATED. THIS IS A TOTAL MISREPRESENTATION TO THE CONSUMER. UPDATED 10/06/15*LJ UPDATED 11/13/2017*CN

ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN IT'S ACCELERATION RESPONSE TIME. TO BACK UP GALLERY CAMERA ERROR WANING CODES ON JUNE 18TH I CONTACTED GENERAL MOTORS REGARDING MY VEHICLE PROBLEM AND ISSUES WITH GETTING ASSISTANCE FROM LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). I HAVE BEEN WORKING WITH [XXX] A SUPERVISOR AT GENERAL MOTORS, CASE # [XXX] WHO CAN BE REACHED AT 18667905700 EXT # [XXX], [XXX] CONTACTED LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). ABOUT GETTING HELP THROUGH MY CURRENT WARRANTY TO FIX THE ISSUES WITH THE CAR, HE WAS INFORMED BY [XXX], THAT THEY WILL NOT BE ABLE TO PROVIDE ME A LOANER CAR PER THE DMA. AND SERVICE MANAGER ADVICE, WITH THE KNOWLEDGE THAT THERE IS CLUSTERS ARE ON RESTRICTION SO WE CAN NOT GET ONE ISSUE WITH THE VEHICLE AND THAT THEY "ARE ON RESTRICTION SO WE CAN NOT GET ONE" ([XXX] , LEGACY AUTOMOTIVE WARRANTY ADMINISTRATOR) SEE EMAIL ABOVE. CURRENT SITUATION: ON JULY 8TH, I CONTACTED GNERAL MOTORS ABOUT THE RECALL ON VIN: [XXX] AND TO VERIFY THAT THE CLUSTER DISPLAY WAS ORDERED AND THAT THE KNOWN ISSUES WAS FIXED. THE FINDINGS ARE AS FOLLOWS: THERE HAS BEEN MORE THAN 10 RECALLS ON THIS VEHICLE. STILL NO RESOLUTION TO THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR CADILLAC SRX SUDDENLY VEERED OFF THE ROAD WHEN DRIVING 55MPH ON A STRAIGHT LEVEL ROAD. THE VEHICLE LEFT THE ROAD HITTING A TREE AND ONLY THE DRIVER'S AIRBAG DEPLOYED EVEN THOUGH IT WAS AN OFFSET FRONTAL COLLISION. THE CAR HAD ALL RECALLED ITEMS ALREADY FIXED BY GM DEALERS BEFORE THE CRASH OCCURRED. THE VEHICLE WAS A TOTAL LOSS. *TR

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT FELT THAT THE TRANSMISSION FAILED AND TOOK THE VEHICLE TO THE DEALER. THE DEALER DETERMINED THERE WAS NO TRANSMISSION FAILURE. LATER, THE TRANSMISSION JERKED AND CAUSED THE VEHICLE TO CRASH INTO A BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO COULD NOT DETERMINE WHAT CAUSED THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER:14V212000 (POWER TRAIN). THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO THE RECALL AND THE VEHICLE WAS PERFORMING AS DESIGNED. THE CONTACT DID NOT RECALL HAVING THE RECALL REPAIR PERFORMED. THE FAILURE MILEAGE WAS 8,000. UPDATED 6/3/15*CN UPDATED 10/2/2017*CN

STATIONARY CAR OF ONLY 4.5 MONTHS AGE, WAS HIT IN REAR ON 15 MAY 14, AND WAS KNOCKED 15 FT INTO ANOTHER CAR. THE DAMAGE APPEARED MINOR THOUGH THE OTHER CAR WAS TOTALED OUT. ON 9 JULY14, THE BATTERY FAILED FOR NO APPARENT REASON. IMPACTS CAN DAMAGE THE BRITTLE LEAD CORES OF BATTERIES. WARRANTY REPLACED THE DEAD BATTERY BUT IT SHOULD HAVE BEEN DONE BY THE OTHER DRIVER'S AUTO INSURANCE COMPANY. LUCKILY, THE BATTERY DID NOT CATCH FIRE BUT; HOWEVER, WHEN NUMEROUS BATTERIES ARE INTER LINKED, FIRE IS A VERY REAL RISK AND IT CAN OCCUR WEEKS LATER WHILE IN THE GARAGE AT HOME. *TR