2015 CADILLAC SRX Complaints

LOW BEAM LIGHTING GIVES YOU NO VISIBILITY WHILE DRIVING IN THE DARK. I HAVE TO USE THE HIGH BEAMS AND BLIND THE ONCOMING TRAFFIC. THIS IS A SAFETY ISSUE FOR BOTH ME AND ONCOMING DRIVERS. ME, BECAUSE I WOULD WRECK USING MY LOW BEAMS AND ONCOMING VEHICLES COULD WRECK WHEN I USE MY HIGH BEAMS BLINDING THEM. I AM TOLD THIS IS BECAUSE OF THE MALFUNCTION OF THE SEAL AROUND THE LIGHTS.....IT LETS MOISTURE IN. I HAVE HAD THE BULBS REPLACED, BUT IT DID NOT HELP THE SITUATION. PLEASE DO A RECALL NATION WIDE FOR THIS, NOT JUST FOR FLORIDA OR NEW YORK, BEFORE SOMEONE IS BADLY HURT OR KILLED AND A LAWSUIT IS FILED.

2015 CADILLAC HEAD LIGHTS ON DIM IS WHERE I AM UNABLE TO DRIVE AT NIGHT. THEY ARE VERY DIM AND AFTER TAKING TO DEALER WHEN IT WAS STILL UNDER WARRANTY THERE WAS NOTHING THAT THEY COULD DO. THIS NEEDS TO BE A RECALL ON GMC. IF ANYTHING SHOULD HAPPEN TO ME WHILE DRIVING AT NIGHT, GMC WILL BE HELD LIABLE FOR ANY INJURIES OR DEATHS. I HAVE THREE TIMES WHERE A CAR HAS PULLED OUT IN FRONT ON ME AND WE ALMOST COLLIDED. PLEASE RESPOND TO THIS COMPLAINT WITH THE LATEST NEWS ON THIS PROBLEM.

"TAKATA RECALL" WHILE DRIVING AT NIGHT THE HEADLIGHTS STARTING TO BE DIM. I THOUGHT IT WAS MY EYE SITE AT FIRST. LAST FRIDAY MARCH 1, 2019 MY HUSBAND WAS WITH ME DRIVING IN RISING SUN MARYLAND AND IT GOT REAL SCARY AS WE WERE DRIVING AND THEY WENT ALMOST TOTALLY DARK. I SLOWED TO A CRAWL AND HIT MY HIGH BEAMS JUST A SECOND BEFORE I HIT THE ONCOMING CAR FROM THE OTHER DIRECTION. I WAS ALREADY ACROSS THE LINE AND GOING TO HIT THE CAR. MY HIGH BEAMS BLINDED THE CAR COMING TOWARD ME AND THEY WERE SCREAMING AT ME. IT WAS LIKE DRIVING ON A BACK ROAD IN A SNOW STORM WITH NO VISIBILITY. MY HUSBAND WOULD NOT LET ME DRIVE BACK FROM DINNER AFTER BEING SO UPSET. HE DROVE AND HAD TO USE THE HIGH BEAMS, HE SAID I HAVE TO TELL YOU THAT WAS A VERY SCARY SITUATION. WHEN WE PARKED FOR DINNER THE HEADLIGHTS TURNED A CLOUDY RAINBOW COLOR. WE HAD THE LIGHT BULBS REPLACED AND THERE IS NO DIFFERENCE. THE DEALER WANTS $1,000 TO REPLACE THE HEADLIGHT ASSEMBLY TO FIX THE PROBLEM. THIS CAR IS IN EXCELLENT CONDITION , WHY SHOULD I HAVE TO PAY $1,000 TO REPLACE THIS. I HAVE SEEN THE COMPLAINT SITES AND THERE SEEMS TO BE A LOT OF PEOPLE HAVING THIS ISSUE. THIS IS NOT SAFE AND YOU CAN NOT DRIVE AT NIGHT UNLESS YOU WANT TO TAKE YOUR LIFE IN YOUR HANDS OR THE LIFE OF OTHERS WHEN YOU HAVE TO DRIVE WITH HIGH BEAMS. PEOPLE ARE NOT HAPPY WHEN YOU DO THAT AND THAT COULD CAUSE ROAD RAGE ISSUES. THIS CAR IS NOT SAFE AT NIGHT, PLEASE CONSIDER DOING SOMETHING ABOUT THIS. I WILL NOT PUT MY GRANDKIDS IN THIS CAR AS I AM TOO SCARED.

THE NEXT AREA OF CONCERN WAS ENTERING THE CAR DEALERSHIP (TRAPP CADILLAC IN HOUMA, LOUISIANA) ON 12/28/2018 TO HAVE THE HEADLIGHTS CHANGED. THE COST OF THIS CHANGE/REPLACEMENT WAS $942.94 FOR THE LABOR. THE DEALERSHIP DID, HOWEVER, WARRANTY THE HEADLIGHTS. MADE THE HEADLAMPS GOOD, BUT REFUSE TO HONOR THE LABOR(SEE ATTACHED) WHEN DRIVING AT NIGHT/RAINING DAYS THE LIGHTS WERE SO DIM VISIBILITY WAS ALMOST IMPOSSIBLE FOR SAFE DRIVING. THERE WAS A SERIOUS PROBLEM WITH THE HEADLIGHTS ON MY CADILLAC. I CHOSE FOR THE SAFETY OF MY FAMILY AND OTHERS THIS PROBLEM MUST BE ADDRESSED IMMEDIATELY BY PROFESSIONALS.

LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND VIRTUALLY WORTHLESS AT NIGHT. THE ROUND CENTER LENS LOOKS CLOUDY. THE PROBLEM IS NOT WITH THE CLEAR OUTER PLASTIC COVERING.

MICHELIN PREMIER LTX TIRE TREAD IS SEPARATING FROM THE TIRE AT 21000 MILES. PART #31741, GM PART #22996332

FRONT HEADLIGHTS ARE DIMMING OUT. HEADLIGHTS ARE NOT GIVING SUFFICIENT ENOUGH LIGHTING FOR DRIVING AT NIGHT. HEADLIGHTS OUTPUT IS POOR. I HAVE EXPERIENCED NEAR ACCIDENTS WITH OTHER VEHICLES AND PEDESTRIANS AT NIGHT BECAUSE OF I CAN'T SEE THE LANE DIVIDING LINES ON HIGHWAYS AND STREETS WHILE DRIVING AT NIGHT BECAUSE OF THE FACTORY HEADLIGHTS DIMMING. THE HEADLIGHTS DOESN'T EVEN LIGHT UP INSIDE OF MY GARAGE WHEN PROJECTED AT IN CLOSE RANGE. (I HAVE INCLUDED A PHOTO)

JUST BOUGHT A 2015 SRX CADILLAC ON FEB 16, 2019. TEST DROVE DURING THE DAY, BUT BY THE TIME ALL WAS DONE IT WAS NIGHT. DRIVING HOME AND 1/10 OF A MILE OUT, I PULLED OVER TO SEE IF THE LIGHTS WERE ON. THEY WERE, SO I CONTINUED TO DRIVE. ALL ALONG CONVINCING MYSELF IT MUST BE BECAUSE I WENT FROM A CAR TO SUV AND IT WAS MY PERCEPTION OF SITTING UP HIGHER. I BELIEVE I WAS SO HOPING SINCE I HAD JUST SIGNED A 'NO WAITING TIME' AND ' AS IS' CONTRACT PLUS PURCHASING GAP AND EXTENDED WARRANTY FOR OVER $3000 MORE! WELL, IT IS NOT MY PERCEPTION FROM A DIFFERENT LEVEL! I DROVE AGAIN AND NOT ONLY ARE THE BULBS PROJECTING DIFFERENT LEVEL OF BRIGHTNESS( IF U CALL IT 'BRIGHT') BUT NEITHER MAKES IT WHERE THE ROAD IS SAFELY VISIBLE. I HAD IT IN THE DEALERSHIP SHOP THREE DAYS AFTER PURCHASE TO FIX THE CUE PROBLEM (DEALERSHIP TAKING CARE OF THAT) AND ASKED TO CHECK HEADLIGHTS. I THOUGHT THEY CHANGED BULBS AND ALL WAS WELL SINCE IVWAS TOLD THEY CHECKED THEM AND ALL WAS GOOD TO GO. NOT. I HAVE WRITTEN CADILLAC VIA EMAIL AND I HAVE NOTIFIED THE BUICK DEALER WHERE I BOUGHT THE VEHICLE. AFTER PURCHASING (BIG MISTAKE I'VE LEARNED THE HARD WAY) AND THIS PROBLEM EMERGED, I SEARCHED INTERNET AND THIS IS A COMMON PROBLEM. I'M HOPING CADILLAC OR THE BUICK DEALERSHIP WILL HELP RESOLVE THIS UNSAFE ISSUE. IF NOT, NOT SURE WHAT I WILL DO WITHOUT HAVING TO TRADE IT IN AND PROBABLY LOSE $$ GO WITH A DIFFERENT BRAND OF CAR!! HEADLIGHTS (LOW BEAMS) ARE TOO DIM TO SEE THE ROAD!

2015 CADILLAC FRONT LIGHTS VERY POOR, DIM. TOOK TO DEALERSHIP, CHARGED US $188 TO "DIAGNOSE" WHEN THE PROBLEM WAS OBVIOUS, THEY WERE CLOUDY. THEN CHARGED US $1774 WE HAD NO CHOICE, LIGHTS WERE DISASSEMBLED, WE NEEDED TO SEE AT NIGHT! NOTE THERE WERE SEVERAL OTHERS GETTING SAME REPAIR RIGHT THERE AT SAME TIME. I WAS ANGRY, DEALERSHIP HAD A "BUTTON" BUILT IN ON COMPUTER TO GET FINANCIAL CREDIT FROM GM, OBVIOUSLY THIS HAPPENS OFTEN. THE CREDIT WAS $800 AUTOMATICALLY,(WE THEN PAID NET $974. )I WANT ALL TO BE REPLACED AND CREDITED. I CALLED GM, THEY ALLEGEDLY CONTACTED CADILLAC AND THEY SAID WOULD NOT HELP US. GM SENIOR REP ADMITTED THIS IS A PROBLEM, HAPPENS OFTEN 2015 MODEL. THIS WAS OBVIOUSLY IS A RECALL ISSUE!. THEY WERE GOING TO CHARGE US $188 (DIAGNOSE) AND NOT FIX IT, OR $1774 TO REPLACE/PUT BACK TOGETHER. GM SENIOR REP SAID WE SHOULDN'T HAVE PAID, IT WOULD HAVE BEEN EASIER TO GET IT SOLVED IF WE DIDNT PAY. WHAT? WE HAD TO SEE! THE LIGHTS WERE IN PIECES, WE HAD TO PAY $188 IF WE DIDNT REPLACE IT AND PAY FOR IT. WE HAD NO CHOICE. PLEASE HELP US GET FULL REIMBURSEMENT THIS IS VERY OBVIOUSLY A PROBLEM WITH MANY OF THESE 2015 SRX. THIS TREATMENT AND CHARGES TO REPLACE WAS OUTRAGEOUS. OUR CAR JUST GOT OUT OF WARRANTY BTW, AND ONLY HAS 47,600 MILES ON IT. WE HAVE ANOTHER CAR 11 YEARS OLD, LIGHTS ARE FINE, WE HAD ANOTHER CAR FOR 20 YEARS NEVER REPLACED FRONT LIGHTS. THEY ARE DEFECTIVE PURE AND SIMPLE, VERY UNSAFE. WE HAD TO USE BRIGHTS BEFORE REPLACE.

I PURCHASED THIS VEHICLE USED IN NOVEMBER 2018 FROM THE LOCAL LEXUS DEALER. I DIDN'T DRIVE IT AT NIGHT PRIOR TO TAKING A TRIP IN DECEMBER 2018 WHEN I LEFT EARLY IN THE MORNING IN A RAINSTORM. I WAS SHOCKED THAT I COULDN'T SEE A THING AND THOUGHT IT WAS JUST THE RAIN. LATER I DISCOVERED IT WAS THE HEADLIGHTS THAT WERE EXTREMELY DIM. I CONTACTED THE LOCAL CADILLAC DEALER WHO KNEW ABOUT THE PROBLEM AFFECTING THIS YEAR AND OTHER SRX MODELS. THEY SAID THEY COULD REPLACE THE ENTIRE HOUSING, ETC BUT THAT THE PROBLEM COMES BACK. THEY SAID THEY COULD NOT REPLACE WITH HALOGEN OR OTHER AFTER MARKET PARTS SINCE THEY ARE NOT CADILLAC PARTS. THEY ASKED THAT I LET THEM KNOW IF HALOGEN LIGHTS WOULD FIX THE PROBLEM IF I GO THAT ROUTE. HOW ON EARTH COULD THIS CAR NOT BE RECALLED TO FIX THE PROBLEM? THIS SITUATION IS JUST PLAIN DANGEROUS AND CANNOT BE SAFELY DRIVEN AT NIGHT WHEN LIGHTS ARE NEEDED!!