2010 CADILLAC SRX Complaints

THE HEADLIGHTS KEEP GETTING MOISTURE IN THE HEADLIGHTS REQUIRING THE WHOLE ASSEMBLY TO BE REPLACED AT A COST OF $1600 EACH TIME! I AM ON THE 3RD TIME REPLACING THE HEADLIGHTS SINCE AUGUST OF 2013. FIRST TIME WAS COVERED UNDER WARRANTY, SECOND TIME WAS ONLY COVERED 95% BY GM. NO MY THIRD TIME WILL NOT BE COVERED AT ALL. THERE APPARENTLY SEEMS TO BE A BIG PROBLEM WITH THIS AND I CAN NOT UNDERSTAND WHY THIS PROBLEM IS NOT A RECALL NOTICE. THIS IS JUST ONE OF MANY, MANY ISSUES WITH THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,124.

DRIVER HEADLIGHT STOP WORKING. WATER INSIDE THE HEAD LIGHT CAUSING THE BULB TO FAIL. DEALER WILL NOT COVER THE COST OF REPAIR. *TR

BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS

THE FRONT LIGHT HEADLIGHT ASSEMBLY SEALS WORE OUT AND THE HEADLIGHT BLEW OUT WHILE WE WERE DRIVING HOME IN THE RAIN, AT NIGHT. WATER PENETRATED THE HEADLIGHT WHICH IS WHAT CAUSED THE LAMP TO BLOW OUT. I CALLED GM AND THEY PLAYED DUMB AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM. YET AS I WAS AT THE DEALERSHIP TO GET IT FIXED THERE WERE OTHER 2010 MODELS DRIVING IN WITH THE EXACT SAME PROBLEM. GM WOULD NOT EXTEND THE WARRANTY TO COVER THIS, AS THE WARRANTY WAS OVER 4 YEARS BUT STILL UNDER THE 50K MILES. AT $1400 EACH TO REPLACE THESE HEADLIGHTS, THEY NEED TO FIX THIS DEFECT. ADDITIONALLY, THEY ARE GOING TO KILL SOMEONE IF THESE HEADLIGHTS KEEP BLOWING OUT AT NIGHTTIME IN THE RAIN. *TR

THIS MODEL HAS A HISTORY OF COLLECTING WATER IN FRONT HEADLIGHTS RESULTING IN THEM SHORTING OUT AND MALFUNCTIONING/FAILING. CADILLAC WILL NOT RECALL AND THEY ARE VERY MUCH AWARE OF THIS PROBLEM. *TR

2010 CADILLAC SRX. CONSUMER REQUESTS REIMBURSEMENT BECAUSE THE LEFT FRONT HUB BEARING WAS NOT SECURE AFTER PUTTING ON NEW TIRES. *TA

MY 2010 CADILLAC SRX PREMIUM RIGHT (PASSENGER SIDE) HEADLAMP IS LEAKING AND CAUSING CONDENSATION BUILD UP ON LENS, CAUSING THE LOW BEAM AND HIGH BEAM NOT TO WORK. THE DEALERSHIP QUOTED A PRICE OF APPROXIMATELY $1500 TO REPLACE THE HEADLAMP, AS IT IS OUT OF WARRANTY. THE VEHICLE HAS 55,500 MILES ON IT. I CONTACTED GENERAL MOTORS AND THEY, IN TURN, CONTACTED THE DEALERSHIP AND THE DEALERSHIP CALLED AND SAID GM WOULD NOT PAY THE ENTIRE COST, BUT WOULD SHARE THE COST, QUOTING A FIGURE OF "POSSIBLY" $500. GENERAL MOTORS SHOULD REPLACE FOR NOTHING. FROM READING ALL THE COMPLAINTS ON THIS SITE, AS WELL AS ON THE "CADILLAC FORUM" SITE, I CONCLUDED THAT THE MANUFACTURER OF THIS HEADLAMP HAS A FAULTY HEADLAMP. I FEEL GENERAL MOTORS SHOULD HAVE A RECALL AS THIS IS CERTAINLY A SAFETY HAZARD. *TR

ON 2 OCCASIONS THIS MONTH MY 2010 SRX WENT FROM GOING APPROX 65 MPH TO AROUND 20 MPH MAX ON MAJOR FREEWAYS. I WORKED MY WAY TO THE SHOULDER, CALLED ONSTAR, THEY PROMPTED ME TO TURN THE ENGINE OFF AND RESTART. BOTH TIMES I WAS ABLE TO DRIVE AGAIN. I TOOK THE CAR TO THE CADILLAC DEALER AND THEY REPLACED THE THROTTLE BODY ASSEMBLY AT $784. THIS WAS SO SCARY LOSING POWER ON THE FREEWAY LIKE THIS, THERE SHOULD BE A RECALL FOR THIS ISSUE. *TR

AFTER A RAINY DAY, I WAS DRIVING TO WORK IN THE MORNING AND THE ALERT ON MY CAR SAID TO CHECK LEFT LOW BEAM. WHEN INSPECTING, I NOTICED THAT IT WAS NOT TURNING ON. I WENT TO THE AUTO STORE TO CHECK ON LIGHT BULBS AND THEN CONFIRMED THAT THE FUSE'S AND THE LIGHT WERE WORKING PERFECTLY FINE. AFTER ATTEMPTING TO SET UP AN APPOINTMENT WITH A DEALERSHIP TO CHECK ON THE LIGHT, THE CAR HEADLAMP SUDDENLY STARTED WORKING AGAIN. NOW AS OF 01/23/2015 ANOTHER FEW RAINY DAYS AND NOW BOTH OF MY HEADLAMPS ARE OUT ALONG WITH THE HIGH BEAM LIGHTS. LUCKILY MY FOG LIGHTS STILL WORKED TO GET ME HOME SAFELY AT NIGHT. *TR