2015 CADILLAC SRX Complaints

EXTERIOR LIGHTING IS DANGEROUSLY [XXX] DIFFICULTY DRIVING VEHICLE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES LOOKED CLOUDY INSIDE, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

I TWICE COMPLAINED TO DEALERSHIP THAT THE LIGHTS WERE NOT ILLUMINATING AND I HAD TO DRIVE WITH MY BRIGHTS ON. TWICE THEY DID NOTHING. I WAS PULLED OVER BY A POLICE OFFICER WHO TOLD ME HE THOUGHT I HAD ONLY MY FOG LIGHTS ON AND NOT HEAD LIGHTS. THIS CAR DOES NOT HAVE FOG LIGHTS AND THE OFFICER WAS SHOCKED THAT THE CADILLAC HAD SUCH A POOR SET OF HEADLIGHTS. I RETURNED TO THE DEALERSHIP WHO HANDLED IT IN A TERRIBLY U.N. PROFESSIONAL WAY AND TOLD ME THE HEADLIGHTS ARE NOT COVERED UNDER EXTENDED WARRANTY. I REMINDED THEM THAT WHEN I FIRST STARTED THE COMPLAINTS THE ORIGINAL MANUFACTURE WARRANTY WAS IN PLACE. A SALES PERSON FROM THE DEALERSHIP SUGGESTED THAT I SHOULD BUY A DIFFERENT CADILLAC TO FIX THIS ISSUE. IT'S APPALING TO ME TO FIND A LACK OF CUSTOMER SERVICE FROM CADILLAC I BOUGHT A CADILLAC TO SUPPORT 'BUY AMERICAN' - I COULD NOT BE MORE DISAPPOINTED. MY FRIEND DRIVES A LEXUS AND IS CONSTANTLY TELLING ME HOW GREAT THEIR CUSTOMER SERVICE IS. TO SAY THAT AM INCREDIBLY DISAPPOINTED IN CADILLAC IS AN UNDERSTATEMENT. I WRITE THIS AS I WAIT TO HEAR FROM CADILLAC. I BROUGHT MY CAR THERE AND ASKED THEM TO DRIVE IT AT NIGHT- IT'S TIME FOR IT TO BE INSPECTED. LET'S SEE IF THEY ARE WILLING TO PUT THEIR NAME ON AN INSPECTION. I HAVE A BEAUTIFUL CADILLAC THAT IS NOT SAFE TO DRIVE IN THE WINTER MONTHS PAST 4:30 N THE AFTERNOON. THIS IS UNACCEPTABLE. THE LIGHTS DO NOT ILLUMINATE. IN ORDER TO SEE THE ROAD I HAVE TO DRIVE WITH 'BRIGHTS ON' - I HAVE EVEN PULLED ONTO THE SHOULDER OF THE ROAD SO I CAN GET OUT AND CHECK IF THE LIGHTS ARE ON. THIS IS SO UNSAFE. I HAVE TO KEEP UP WITH OTHER TRAFFIC AT NIGHT SO I CAN USE THEIR HEADLIGHT ILLUMINATION AS A WAY TO NOT HAVE TO DRIVE WITH MY BRIGHTS ON - I DO NOT WANT TO CAUSE UNSAFE SITUATION FOR OTHER MOTORISTS BY DRIVING WITH MY BRIGHTS ON.

HEADLIGHTS ARE NOT WORKING ON DIM SETTING, OK ON BRIGHT BUT DIM IS SO DIM YOU CAN'T SEE. I'VE HAVE TRIED TO HAVE IT REPAIRED BUT NO ONE HAS BEEN ABLE TO FIX IT. VERY DANGEROUS CAN'T DRIVE THE VEHICLE AT NIGHT.

ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO MANY FOLKS HAVE A SAFETY ISSUE WITH THESE EXTREMELY DIM LIGHTS AND NOTHING GETS DONE.... ON TOP OF THAT IF YOU PAY OUT OF YOUR POCKET TO REPLACE THE ASSEMBLIES YOUR TOLD THAT THE NEW FIXTURES HAVE NOT CHANGED AND WILL LIKELY DO THE SAME THING IN SHORT ORDER.... IT IS SAD WHEN THE DEALERS EVEN SAY THAT THE FIXTURES ARE JUNK.... THIS IS NO WAY TO PROMOTE CADILLAC BY TELLING FOLKS TO GO POUND SAND INSTEAD OF FIXING A KNOWN ISSUE WITH THE REFLECTOR INSIDE THE FIXTURES..... IT IS EXTREMELY UNSAFE TO DRIVE OUR VEHICLE AT NIGHT WITH LIGHTS SO DIM.... I AM CONSIDERING PURCHASING AFTER MARKET FIXTURES AND HOPE FOR THE BEST.... SOME STANDARD CADILLAC HOLD THEM SELF TOO..... THESE FOLKS SHOULD BE EMBARRASSED.... SOMEONE PLEASE DO SOMETHING ABOUT THESE HEAD LIGHT ASSEMBLIES BEFORE FOLKS GET KILLED... A SIMPLE SEARCH WILL SHOW A LARGE NUMBER OF FOLKS THAT HAVE THIS SAME ISSUE..... I HAVE TRIED THE LED LIGHTS BULBS, THE BRIGHTEST NORMAL BULBS AVAILABLE WITH STILL NO LUCK.... I GUESS AFTER MARKET FIXTURES ARE THE ONLY CHOICE.... THIS IS TERRIBLE, BECAUSE THE REST OF THE CAR IS A GREAT CAR.......

LOW BEAM LIGHTS ARE DANGEROUSLY DIM AND LOW. THEY DO NOT PROJECT HARDLY ANY LIGHT ON THE ROAD. APPARENTLY MANY MANY OWNERS ARE HAVING THIS PROBLEM AND GM IS FAILING TO ADDRESS IT. THEY NEED TO FIGURE OUT HOW TO FIX IT BEFORE SOMEONE IS KILLED BECAUSE THEY ARE NOT SEEN AT NIGHT!

THE COMPLAINT IS ABOUT MY TIRES. I BOUGHT MY CAR IN NOV 2017/TOOK MY CAT ABOUT TIRES/THEY STAT I NEED 4 NEW TIRES/BUT BECAUSE I JUST BROUGHT THE CAR, THEY WOULD GIVE ME 4 TIRES/AND THAT CAR SHOULD HAVE WHEN OUT WITH THEM TIRES. I JUST TOOK MY CAR BACK AGAIN FOR TIRES/ NOW THEY STATE I NEED 4 NEW TIRES/MY AIR KEEP GOING OUT OF MY TIRES

AUG 2018 I NOTICED MY LOW BEAM LIGHTS WERE BARELY VISIBLE, LIKE I WAS DRIVING IN THE DARK WITH NO LIGHTS ON. I SWITCHED TO HIGH BEAMS AND COULD SEE VERY GOOD, BUT THEN SWITCHED BACK TO LOW BEAM AND IT WAS STILL THE SAME....VERY POOR LIGHTING. I HAD THE BULBS CHANGED OUT IN OCT 2018 FOR $200, BUT THIS DID NOT FIX THE PROBLEM. I HAD THE RELAY SWITCH REPLACED, BUT THIS DID NOT FIX THE PROBLEM. I HAVE HAD SITUATIONS WHERE OBJECTS OR PEOPLE WERE ON THE SIDE OF THE ROAD, BUT I DID NOT SEE THEM UNTIL THE LAST SECOND WHEN I WAS RIGHT THERE AT THEM BECAUSE OF THE POOR LIGHTING. I CANNOT CONTINUOUSLY DRIVE WITH MY HIGH BEAMS ON AT NIGHT JUST TO SEE WHERE I AM GOING. THIS IS A BAD SAFETY ISSUE ON ONE OF THE TOP OF THE LINE VEHICLES....LOW BEAMS COULD CAUSE ME TO WRECK, HITTING SOMEONE OR SOMETHING BECAUSE OF POOR LIGHTING AND HIGH BEAMS MAKES ME BLIND THE ONCOMING TRAFFIC CAUSING THEM TO WRECK HITTING SOMEONE OR SOMETHING. I AM TOLD THAT THE HEADLIGHT ASSEMBLY NEEDS REPLACING BECAUSE OF THE POOR SEAL QUALITY LETTING MOISTURE IN CAUSING THE FAULTY LOW LIGHTING. THERE SHOULD BE A RECALL ON THIS BECAUSE THIS IS A MANUFACTURER PROBLEM/ERROR. I SHOULD NOT HAVE TO PAY $1500 TO FIX THIS WHEN I DID NOTHING TO CAUSE IT. CADILLAC/GM NEEDS TO STEP UP TO THE PLATE AND RECALL THIS DEFECT THEY CREATED AND CORRECT THE PROBLEM BEFORE SOMEONE IS ACCIDENTALLY HURT OR KILLED.

CUE INFOTAINMENT TOUCH SCREEN IS MALFUNTIONING CAUSING DISTRACTION FROM DRIVING SINCE ATTENTION TO ROAD IS INTERRUPTED TO MAKE ADJUSTMENTS VARIOUS SIGHT REQUIRED SYSTEMS IN VEHICLE. KNOWN PROBLEM FOR SEVERAL MODEL YEARS, YET NOT RECALLED FOR CORRECTION. REPAIR ESTIMATE IS $1,500.00. CAUSED HITTING OF CURB AND DESTROYING 2 TIRES (COST $600.00) WHEN SCREEN FIRST BECAME INOPERATIVE, WHILE VEHICLE WAS IN MOTION ON A CITY STREET.

TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.