2011 CADILLAC SRX Complaints

THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

PROBLEMS WITH COMPLETION/DOCUMENTATION OF TWO RECALLS: MY DEALER (HENDRIX CADILLAC, DURHAM NC) CLAIMED TODAY, 14 NOV 2014, THAT THEY HAD ALREADY RESOLVED NHTSA RECALL 14V571000 (GM 14457) ON THE REAR SUSPENSION OF MY CAR ON 02 OCT 2014. HOWEVER, I ONLY GOT THE RECALL NOTICE IN EARLY NOVEMBER, WHEN GM'S LETTER SAID THAT PARTS WOULDN'T BE AVAILABLE UNTIL AT LEAST 10 NOV 2014. (REPORT DATE IS LATE SEPT 2014.) ON 02 OCT 2014, THE DEALER HAD TOLD ME THEY HAD THAT DAY RESOLVED NHTSA 14V447000 (GM 14271) ON THE FRONT SEAT ADJUSTERS OF MY CAR. TODAY THE DEALER TELLS ME THAT RECALL IS STILL PENDING FOR LACK OF SOLUTION, EVEN THOUGH THE REPORT DATE WAS JULY 2014. HAVE THEY MIXED UP THE TWO RECALLS? I AM CONCERNED THAT MY CAR IS NOT SAFE. *TR

I WAS TURNING SOUTH WITH A GREEN ARROW WHEN THE SECOND DRIVER RAN A RED LIGHT TRAVELING EAST AND WE COLLIDED. HE WAS TRAVELING AT APPROXIMATELY 40-45 MILES PER HOUR AND I WAS TRAVELING AT APPROXIMATELY 30 MILES AN HOUR. OUR IMPACT WAS SOMEWHAT OF A T-INCIDENT WITH THE FRONT END OF MY CAR DAMAGED AND HIS CAR ON THE DRIVER'S SIDE DAMAGED. MY AIR BAGS DID NOT INFLATE, EVEN THOUGH WE BELIEVE THE IMPACT WAS AT THE ANGLE AND THE REQUIRED SPEED OF VEHICLES TO INFLATE THEM. THE AIR BAGS IN THE SECOND DRIVER'S CAR (FORD FOCUS) DID INFLATE. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME UNSTABLE AND STARTED TO SWAY FROM SIDE TO SIDE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). HOWEVER, THE VIN WAS NOT LISTED UNDER THE NHTSA RECALL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 28,763. UPDATED 12/17/14*CN THE CONSUMER STATED THE PULLING WAS INTERMITTENT BUT, STRONG. THE VEHICLE WOULD PULL TO EITHER THE LEFT OR THE RIGHT. UPDATED 9/29/2015*JS

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS ACCUMULATING IN THE FRONT PASSENGER'S SIDE HEADLIGHT LENS. AS A RESULT, THE LIGHT BECAME SO DIM THAT IT LOOKED AS IF ONLY ONE HEADLIGHT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ON THE VEHICLE WAS 67,511.

OUR CAR WAS PARKED AND EXPOSED TO THE HOT SOUTH FLORIDA SUN FOR OVER 6 HOURS. WHEN MY PARTNER ATTEMPTED TO DRIVE HOME, THE CAR FELT LIKE THE BRAKES WERE APPLIED. THE CAR WOULD NOT ACCELERATE ABOVE 30 MPH EVEN THOUGH THE ACCELERATOR PEDAL WAS CONSIDERABLY DEPRESSED. HE DROVE APPROXIMATELY 1 MILE WHEN SMOKE EMANATED FROM THE FRONT OF OUR VEHICLE. HE CALLED FOR SERVICE AND THE CAR WAS TOWED TO THE DEALER. DEALER COULD NOT FIND A PROBLEM. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS EXPOSED TO HOT TEMPS FOR EXTENDED PERIODS OF TIME. REPORTED TO DEALER AT LEAST THREE TIMES AND HAS HAPPENED, WITHOUT REPORTING, AN ADDITIONAL 4 OR 5 TIMES. NO RESOLUTION AS OF THIS DATE. DEALER INSPECTION HAS SHOWN EXCESSIVE WEAR ON THE BRAKES. WE TRY AT ALL TIMES TO KEEP OUR CAR IN THE GARAGE OR UNDER COVERED PARKING TO AVOID FURTHER INSTANCES. *TR

PULLED INTO GET GAS AND COULD NOT PUT CAR IN PARK OR ANY OTHER GEAR. CAR HAD TO BE TOWED TO DEALER. THE EXACT PROBLEM WAS IDENTIFIED IN 2011 AND GM IS STATING THAT MY VEHICLE IS NOT A PART OF THE RECALL WHEN IT IS THE EXACT ISSUE. *TR