2013 CADILLAC SRX Complaints

THIS IS A PROBLEM THAT IS HAPPENING BECAUSE OF THE STOP/START BUTTON. BECAUSE THERE IS NO KEY FOR THIS VEHICLE YOU ARE ABLE TO PUSH THE STOP BUTTON WITH THE CAR IN GEAR AND IF YOU DO NOT PAY ATTENTION TO THE WARNING LIGHTS OR CHIME AND GET OUT OF THE CAR IT WILL ROLL AWAY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND LUCKY NO INJURIES SO FAR. BECAUSE OF THE INTERLOCK BETWEEN THE KEY AND THE GEAR SELECTOR ON A VEHICLE WITH A KEY YOU ARE NOT ABLE TO REMOVE THE KEY TILL THE VEHICLE IS IN PARK. I KNOW A LOT OF CARS NOW HAVE THE STOP/START BUTTON SO AM THINKING THIS MAY CAUSE A LOT OF ACCIDENTS IF THEY ALL WORK IN THIS MANNER. *TR

WHEN ENTERING THE STREET FROM MY DRIVEWAY, THE TRANSMISSION FAILED TO ENGAGE FOR FOUR TO FIVE SECONDS. THIS HAS HAPPENED SEVERAL TIMES. WHEN I TOOK THE VEHICLE IN TO GALLES & DAVIS IN ALBUQUERQUE, THEY SAID THE PROBLEM WAS DUE TO AN ELECTRONIC ACCELERATION SYSTEM AND THAT NOTHING CULD BE DONE. *TR

IT WAS A VERY PLEASANT FRIDAY, OCTOBER 4, 2013 AT APPROXIMATELY 4PM. MY SISTER AND I WERE HEADED TO PETERSBURG, VA FROM CHARLOTTE, NC. WITH ONLY 50 MILES TO GO ON 85N WE BOTH HEARD WHAT SOUNDED LIKE AN EXTREMELY LOUD AND CLOSE GUN SHOT. I WAS DRIVING AND SHE WAS SLEEPING. IT WOKE HER UP AND SCARRED BOTH OF US TO DEATH. NOT KNOWING WHAT JUST HAPPENED SHE STARTED LOOKING AROUND. THE NEXT THING WE HEARD WAS GLASS BREAKING AND FALLING ON TO THE SUNROOF LINER OF THE CAR. LUCKILY WE WERE ONLY A MILE FROM A REST AREA. I PULLED OVER, GOT OUT OF THE CAR, OPENED THE BACK DOOR TO STAND ON THE INSIDE TO BE ABLE TO SEE ON TOP AND WAS IN TOTAL SHOCK AT WHAT I SAW. ONE SECTION OF MY SUNROOF HAD BEEN BROKEN. MY CAR HAS A PANORAMIC SUNROOF WITH TWO SEPARATE PANELS. THE BACK PANEL WAS SHATTERED INTO MILLIONS OF TINY FRAGMENTS. THE GLASS CONTINUED TO BREAK AND FALL ON TO THE LINER. SMALL PIECES MANAGED TO GET THROUGH ONTO THE BACK SEAT. I DID THE BEST I COULD IN CLEANING UP THE PIECES. I CALLED A STATE TROOPER AND MADE A REPORT, I CALLED MY INSURANCE COMPANY AND ALSO ONSTAR. I SPENT THE WEEKEND WITH NO SUNROOF BECAUSE THE CADILLAC SERVICE DEPT IN VA IS NOT OPEN ON THE WEEKEND. IT WAS A HORRIBLE EXPERIENCE BEING THAT I PURCHASED MY CAR ON TUESDAY AND THIS HAPPENED ON FRIDAY. IT'S BEEN A WEEK AND A HALF SINCE I DROPPED MY CAR OFF TO BE REPAIRED AND I CAN FINALLY PICK IT UP ON TOMORROW. I WON'T COMPLAIN BECAUSE IT COULD HAVE BEEN WORSE, I AM TRULY BLESSED. *TR

I PURCHASE A CADILLAC SRX 2013 AND AFTER A 6 HOUR TRIP A VERY LOUD NOISE STARTED COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY STATE THAT THE NOISE IS REPRODUCIBLE BUT THEY CAN SEEM TO NAIL DOWN WHERE IT IS COMING FROM. THE NOISE BECOMES LOUDEST AT 35-40 THEN AT 78-80 MPH. THE VEHICLE IS STILL UNDER WARRANTY AT BENNY BOYDS. I TOOK IT TO ALDERSON AND THEY SAID THEY THOUGHT IT WAS IN THE FRAME. HOWEVER GM SENT A REP. AND HE DENIED THERE WAS ANY SOUND COMING FROM THE FRONT END EVEN WITH THE MECHAINC IN THE BACK SEAT VALIDATING THE NOISE. IVE HAD TWO DIFFERENT DEALERSHIPS AND A OUTSIDE MECHANIC VALIDATE THE PROBLEM, BUT THEY ARE UNABLE TO FIX IT. IT IS A ROTATIONAL NOISE THAT IS NOT HEARD IN OTHER SRX'S. I TRIED THE LEMON LAW BUT THE REP DENIED THE PROBLEM AND I WAS ADVISED TO JUST CONTINUE TAKING THE CAR INTO THE SHOP UNTIL THEY CAN FIX IT.

I WAS DRIVING ON I-90 IN ILLINOIS WHEN I ATTEMPTED TO STOP THE VEHICLE AND THE VEHICLE ACCELERATED AND STRUCK A VEHICLE AND CONTINUED TO ACCELERATE UNTIL THE EMERGENCY BRAKE WAS ACTIVATED AND THE VEHICLE FINALLY STOPPED. THERE WAS A RECALL ON THE VEHICLE TRANSMISSION AND BRAKE SYSTEM, I WENT TO RIZZA CADILLAC AND THE RECALL WAS ALLEGED TO BE PERFORMED ON 25 MARCH 2013, BUT THE VEHICLE DID EXACTLY WHAT WAS SUPPOSE TO BE REPAIRED ON THE RECALL AND THE BRAKES FAILED CAUSING THE ACCIDENT. THE RECALL NUMBER IS 13053. *TR

THIS IS A REPORT OF A NEARLY FATAL ACCIDENT ON JUNE 29TH, 2013 WITH A NEW CADILLAC SRX THAT WAS LEASED FROM GM. THE ACCIDENT INVOLVED BOTH ME AND MY DAUGHTER WHO WERE BELTED IN THE VEHICLE WHICH CAUGHT FIRE AND ACCELERATE TO 110 MPH. WE WERE TRAVELING ON RT 127 N WITH THE CRUISE CONTROL SET AT 60 MPH. I WAS PASSING ANOTHER VEHICLE AND THE SPEED STARTED TO DRAMATICALLY INCREASE. I WOULD BREAK AND THE SPEED WOULD COME DOWN AND THEN IT WOULD CONTINUE TO RISE. BLACK SMOKE WAS COMING OUT OF THE ENGINE. USING BOTH FEET ON THE BRAKE, IT FINALLY CAME DOWN TO 5MPH, BUT IT WOULD NOT STOP. I PULLED OVER AT 5 MPH AND SHIFTED THE CAR INTO PARK. I USED ONSTAR AND SHORTLY THEREAFTER THE FIRE DEPARTMENT, THE SHERIFF, AND ANOTHER POLICE OFFICER WERE ON THE SCENE. THIS WAS A LIFE THREATENING EVENT!! THE CAR WAS TOWED BACK TO THE DEALERSHIP IN ADRIAN. I LEASED THIS CAR ON 5-31-13, OUR SECOND SRX AND LESS THAN A MONTH OLD. I SENT A LETTER TO [XXX] AT GM REGARDING THE AFOREMENTIONED AND HAVE HAD NO RESPONSE. I AM GOING ON WEEK TWO WITH NO CAR AND NO RESOLUTION WITH THIS INCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR