2013 CADILLAC SRX Complaints

Lights on dim are extremely dangerous. I could not see an animal in the road after dark. I can not drive my vehicle after dark because of afraid of running over something or crashing. I cannot tell you enough how bad it is. I have been reading complaints on all the Cadillac reviews on my year and model. Why would Cadillac put something on the roads this dangerous?

Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX’s and replace the headlights, as it is a safety issue.

With GM recall N212340980, the toe link was replaced with a nonadjustable toe link and thus it can not be aligned properly causing the tire to wear incorrectly and causing vibration in the wheels and suspension and also causing the vehicle to pull to the center into oncoming traffic. This is a huge safety issue, the vibration can cause the lug nuts to loosen and wheel to come off while at highway speeds. Now I have to pay to have the toe link to be replaced with an adjustable toe link to correctly align the wheels to end the problem caused by this recall. This has been confirmed by an independent service center. This issue was discovered when the lateral arms were replaced due to the bushing becoming worn and needing replaced.

WHILE DRIVING THE VEHICLE BETWEEN 45 AND 50 MPG THE ENTIRE CAR SHUTS DOWN AHD THE CUE DISINGAUGES WITH OUT ANY WARNING. I HAVE NO CONTROL TO STEER OR BRAKE. AFTER SHUT DOMW I HAVE NO READING ON THE CUE. THE SCREEB=N IS BLANK AND THE CAR WILL NOT RESTART.

Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from Charlottesville Mercedes Benz. The contact stated that there was a previous recall for the headlight issue but it expired in June 2022. Although the low beam headlights are too dim, the vehicle somehow still passed state inspections.

The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.

Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.

The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.