2011 CADILLAC SRX Complaints

I WAS DRIVING ON EAST BOUND ON M50 AT NIGHT AND I CAME TO THE LIGHTS OF CHRISTMAS DISPLAY AT HIDDEN LAKE GARDENS A PART OF MICHIGAN STATE UNIVERSITY. AS I APPROACHED HIDDEN LAKE GARDENS I TURNED LEFT INTO THE DRIVEWAY TO DISCOVER THAT I HAD DRIVEN INTO THE EXIT INSTEAD OF THE ENTRANCE A FEW FEET DOWN THE ROAD. THERE WAS NO ACCIDENT, JUST A FEW WORDS FROM THOSE EXITING AS TO MY STUPIDITY, WHICH WAS REALLY A FAULT OF THE POOR ILLUMINATION OF MY HEADLIGHTS ON MY CADILLAC. THIS CAR HAS THE POOREST QUALITY LOW BEAMS OF ANY CAR I HAVE EVER OWNED IN THE LAST 40 YEARS I COULD NOT USE MY HIGH BEAMS AS I HAD TRAFFIC COMING AT ME. CADILLAC MAINTAINS THAT THE HEADLIGHTS ARE GOOD, BUT THE FACT IS THEY ARE INFERIOR, THEY KNOW IT AND WILL NOT SPEND THE MONEY TO CORRECT IT. I UNDERSTAND THAT YOU HAVE TO REMOVE THE FRONT OF THE CAR TO REPLACE THE HEADLIGHTS. IN ADDITION AS YOU LOOK AT THE CAR, YOU WOULD THINK THAT IT HAS THE "HID" LAMPS IN IT AS THEY MADE IT APPEAR THAT IT HAS. THE FACT IS IT HAS A FILAMENT LIGHT BULB THAT HAS VERY LITTLE POWER. I WOULD LIKE YOU TO ADDRESS THIS PROBLEM FROM EXPERTS IN THE LIGHTING INDUSTRY AND FORCE CADILLAC TO CORRECT THE PROBLEM. ONLY TWO MODELS ARE AFFECTED THE "BASE" AND THE "LUXURY" THE "PERFORMANCE" AND "PREMIUM" MODEL OF THE SAME CAR HAVE THE XENON "HID" HEADLIGHTS WHICH ARE VERY POWERFUL.. *TR

THE LOW BEAM HEADLIGHTS ARE VERY DIM. THEY DO NOT REACH OUT LIKE THEY SHOULD. DEALER TELLS ME THAT'S THE WAY THEY ARE, I DO NOT FEEL THEY ARE SAFE!!! *TR

AUTOMATIC REAR DOOR OPENED AFTER I CLOSED IT; CONSEQUENTLY I UNKNOWINGLY RAMMED IN TO THE GARAGE DOOR AS I BACKED OUT OF MY GARAGE AND AFTERWARD IT CONTINUED TO OPEN AS I TRIED TO CLOSE IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. A FEW MONTHS AGO ON VACATION THE BELL HOP WAS HELPING TO PACK MY LUGGAGE AND THE DOOR KEPT TRYING TO SHUT ON HIM (3X), IT NEARLY CRUSHED HIM. THIS RECENT INCIDENT DID SERIOUS DAMAGE TO THE VEHICLE AND MINIMAL DAMAGE TO THE GARAGE DOOR. *TR

I HAVE A TURBOCHARGED SRX. I WAS ATTEMPTING TO MAKE A TURN ONTO A ROAD, AS I HIT THE ACCELERATOR, THE VEHICLE HESITATED FOR A SIGNIFICANT TIME, AS IF THE TRANSMISSION WAS DISENGAGED. AFTER A SECOND OR TWO, IT SUDDENLY ENGAGED. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I ATTEMPTED TO QUICKLY INCREASE SPEED, AND FELT SIGNIFICANT HESITATION. THIS IS ESPECIALLY DANGEROUS WHEN PULLING ON TO A ROAD WITH HIGH SPEED TRAFFIC ON IT, THE VEHICLE IS UNRESPONSIVE TO FAST ACCELERATION. SOMETIMES THERE IS EVEN A REVVING, AND A SUDDEN "BANG" AS THE TRANSMISSION ENGAGES. I SPOKE TO THE DEALER ON SEVERAL OCCASIONS. I WAS TOLD THIS DEALERSHIP DID NOT SELL THE TURBOCHARGED VERSION OF THIS VEHICLE BECAUSE OF THIS ISSUE, AND NOTHING COULD BE DONE, BUT THEY WERE AWARE OF IT. THE SERVICE MANAGER INDICATED HE HAD ONE OTHER VEHICLE LIKE MINE SERVICED AT HIS FACILITY WHICH HAD THE EXACT SAME PROBLEMS, BUT THEY COULD DO NOTHING. NOT SURE OF THE PERCENTAGE OF 2011 SRX'S WITH THE TURBOCHARGER, BUT I EXPECT IT IS LOW, AND WAS DISCONTINUED IN 2012. NOT HAVING THE ABILITY TO ACCELERATE ESPECIALLY IN FRONT OF ONCOMING TRAFFIC BEHIND YOU IS INHERENTLY DANGEROUS. *TR

THE HEADLIGHTS - LOW BEAM - ARE THE WORST. I'VE BEEN DRIVING FOR OVER 40 YEARS. WHEN I COMPLAINED TO THE DEALERSHIP (CRESTVIEW CADILLAC - WEST COVINA, CA) THAT THEY WERE SO BAD I BELIEVED IT IS DANGEROUS TO DRIVE AT NIGHT, THEY SAID THEY DIDN'T GET ANY COMPLAINTS FROM OTHER DRIVERS! I HAVE TO USE MY HIGH BEAMS ALL THE TIME TO BE SAFE. I HAVE HAD PASSENGERS TELL ME I DON'T HAVE MY HEADLAMPS ON!! IT'S A VERY REAL PROBLEM. I HAVE FOUND SEVERAL COMPLAINT PAGES ON LINE. I BELIEVE THEY SHOULD DO A RECALL ON THESE CARS AND FIX THE PROBLEM. IF I GO TO AFTER MARKET, I'M AFRAID ILL NULLIFY MY WARRANTY. PLEASE HELP! *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT HE WAS DRIVING APPROXIMATELY 50 MPH WHEN HE NOTICED THAT THE VEHICLE WAS DRIVING AWKWARDLY. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE TIRE HAD BECOME FLAT FROM BEING PUNCTURED BY A SHARD IN THE ROAD. THE CONTACT WENT INSIDE HIS TRUNK HE FOUND OUT THAT THERE WAS NO SPARE TIRE IN THE VEHICLE, BUT INSTEAD A CAN OF FIX A FLAT. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC IN WHICH THE FRONT DRIVER SIDE TIRE WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HIM THAT THE VEHICLE CAME EQUIPPED WITH THE OPTION OF A SPARE TIRE OR THE INFLATION DEVICE. THE CONTACT WAS NOT SATISFIED WITH THE OPTIONS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 33,352. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID NOT RECEIVE CONFIRMATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE IS 28,000. UPDATED 09/19/12*LJ UPDATED 09/27/12

2011 CADILLAC SRX. CONSUMER STATES THAT THE BLIND SPOT OFF THE RIGHT QUARTER PANEL HAS ALMOST CAUSED HIM TO BE IN THREE ACCIDENTS. *KB

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE HEADLIGHTS ACTIVATED, THE AMBER ILLUMINATION BECAME EXTREMELY DIM WHICH OBSTRUCTED THE VISIBILITY OF THE CONTACT. THE FAILURE RECURRED WHENEVER THE CONTACT WOULD DRIVE WITH HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 07/05/12*LJ THE CONSUMER STATED THE HEADLIGHTS LIGHTS WERE AMBER IN COLOR AND DIDN'T ILLUMINATE PROPERLY WHILE DRIVING AT NIGHT. UPDATED 07/10/12.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.