2011 CADILLAC SRX Complaints

AIR CONDITIONER MAKES A LOUD NOISE AND CAN BE HEARD FROM A FAR DISTANCE. WE HAVE TRIED 3X TO HAVE REPAIRED AND NO ONE WILL FIX PROBLEM. THE LAST SERVICE MANAGER CHANGED THE BLOWER AND THE CAR MADE MORE NOISE AFTER CHANGING THIS PART. WE HAVE YET TO DRIVE CAR FOR A FULL MONTH DUE TO BEING IN SHOP ON THREE OCCASIONS. *TR

2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID OF THE SAFETY CATCH FAILING ALLOWING THE HOOD TO POP OPEN CAUSING AN ACCIDENT. SECONDLY; THIS VEHICLE HAS TOO MANY BLIND SPOTS THAT CAN EASILY CAUSE A SERIOUS ACCIDENT. THE ROOF POST BETWEEN THE DRIVERS DOOR AND REAR PASSENGER IS A GOOD EXAMPLE OF WHAT I MEAN. A VEHICLE CAN BE ALMOST ALONG SIDE OF YOU, OUT OF SITE AND YOU WONT SEE IT UNLESS YOU TURN YOUR HEAD AROUND ALMOST LOOKING BACKWARDS.THE MIRROR DOES NOT PICK UP THE VEHICLE UNTIL IT'S NOSE IS BY MY DOOR. THAT MOVE CREATES ANOTHER PROBLEM OF HITTING SOME ONE UP AHEAD. I HAVE NOT NOTIFIED THE DEALER BECAUSE I DON'T EXPECT THEY WILL DO ANY THING; FROM PAST EXPERIENCE I KNOW. CAR WAS PURCHASED AT OTTO CADILLAC ALBANY, NY. *TR

I DID THIS IN MY LAST CAR (GM-YUKON) SO I RE-ENACTED TO SEE IF IT WOULD HAPPEN IN MY NEW CAR (SRX): I USE MY KEY FOB TO OPEN ONLY THE HATCH-BACK WHEN WALKING UP TO LOCKED CAR. I LAY MY PURSE (WITH KEY-FOB AND CELL PHONE IN IT) IN THE BACK WHILE UNLOADING GROCERIES, ETC., AND THEN CLOSE THE HATCH. I AM LOCKED OUT OF THE CAR. THE CAR DOESN'T CHIRP TO LET ME KNOW THE KEY-FOB IS THE CAR AFTER CLOSING AS IT DOES WHEN I CLOSE THE DOORS UP FRONT WHILE UNLOCKED. I THINK THIS IS A SAFETY COMPLAINT BECAUSE I COULD BE LOCKED OUT AT NIGHT IN A PARKING LOT WITHOUT A PHONE OR MONEY FOR A PAY PHONE TO CALL FOR HELP. I ALSO THINK THAT KEY-FOBS SHOULD HAVE A HOLE IN THE CAR TO PLUG IT INTO. WOMEN TEND TO KEEP KEYS IN PURSE, NOT ON THEIR BODY.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHEN ATTEMPTING A TURN IN EITHER DIRECTION WHILE DRIVING 25 MPH, THERE WAS A SLIGHT VIBRATION FELT AND GRINDING NOISE IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. UPDATED 8/29/11 *CN THE CONSUMER STATED THE STEERING HAS BEEN A PROBLEM SINCE HE PURCHASED THE VEHICLE. UPDATED 09/21/11

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 25 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLES COMPUTER WAS ADJUSTED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE SUNROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,100. UPDATED 07/20/11*LJ UPDATED 02/01/12

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN AN OPPOSING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE SIDE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER COLLISION CENTER. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V308000 (AIR BAGS: SIDE/WINDOW) AND THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 07/20/11 *BF

ON THE 2011 CADILLAC SRX THERE IS NO WARNING SOUNDED IF YOU LEAVE YOUR KEYLESS IGNITION RUNNING AND LEAVE THE VEHICLE. YESTERDAY, I INADVERTENTLY LEFT THE VEHICLE RUNNING AND THE CAR DID NOT BEEP OR GIVE ME ANY INDICATION THAT I HAD DONE SO. THESE KEYLESS IGNITION SYSTEMS ARE VERY DANGEROUS BECAUSE IF YOU ACCIDENTALLY LEAVE THE CAR RUNNING IN THE GARAGE YOU COULD INADVERTENTLY CAUSE A CARBON MONOXIDE POISONING SITUATION. IT IS A VERY UNSAFE FEATURE THAT COULD BE CORRECTED WITH A SIMPLE WARNING SIGNAL. THERE NEEDS TO BE SOME TYPE OF WARNING, A CAR HORN BEEP OR SOMETHING TO LET THE DRIVER KNOW THAT THE VEHICLE IS RUNNING WHEN THE DRIVER LEAVES THE VEHICLE. *TR

I PARKED MY 2011 CADILLAC MODEL SRX IN THE GARAGE AND WALKED AWAY FROM IT AND CLOSED MY GARAGE DOOR. ONE HOUR LATER I OPENED THE GARAGE DOOR AND THE VEHICLE ROLLED DOWN MY DRIVEWAY AND OVER A CURB AND HIT A TREE. THE CAR WAS IN DRIVE. ON A NORMAL AUTOMOBILE THERE THE DRIVER NEEDS TO PUT THE CAR IN PARK IN ORDER TO REMOVE THE KEY. THIS FEATURE IS PRETTY UNIVERSAL IN EVERY CAR I HAVE OPERATED. THIS FEATURE IS NOT INCORPORATED IN MY NEW CADILLAC. IT USES AN ELECTRONIC KEY THAT DOES THAT CAN REMAIN IN YOUR POCKET. THERE WAS NO INDICATION THAT I WAS LEAVING THE CAR IN DRIVE VICE PARK. IF A CHILD HAD BEEN IN MY DRIVEWAY THIS ACCIDENT COULD HAVE BEEN MUCH WORSE. THE DAMAGES TO MY CAR WERE $2132.89 AND THE LOSS ON 10 DAYS USE OF THE CAR. *TR