2010 CADILLAC SRX Complaints

MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, JULY 2011, MAY 2012 FAILURE TO START/TOWED IN . *TR

ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS

REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO FIX THIS AND THEY SAY DETROIT HAS NO ANSWER. *TR

I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR

2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DRIVER SIDE FRAME BLOCKING THE VIEW OF THE ROADWAY WHEN MAKING A LEFT TURN *TGW THE DEALER DID AGREE, THERE WAS A BLIND SPOT. HOWEVER, THERE WAS NO REMEDY. *JB

THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR

2010 CADILLAC SRX. CONSUMER STATES WHILE VEHICLE WAS IN PARK, IT ROLLED BACK AND HIT ANOTHER VEHICLE *TGW THE CONSUMER STATED HE READ WHERE A RECALL HAD BEEN ISSUED FOR THE PROBLEM HE EXPERIENCED. THE RECALL STATED THE SHIFTER MAY INACCURATELY INDICATE THE TRANSMISSION IS IN PARK, WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. THE CONSUMER REFERENCED RECALL # 11V595000. *JB

I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DOOR LATCH FAILED AND WOULD SPORADICALLY OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE REAR DOOR LATCH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING 3 MPH AND ATTEMPTING A LEFT TURN WHEN HE NOTICED THAT THE DRIVER SIDE FRAME WAS BLOCKING THE VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 15,000. ..UPDATED 01/04/12 *BF UPDATED 01/09/12