2010 CADILLAC SRX Complaints

THE WHOLE CAR IS A SHAME. WIRING HARNESS FELL AND MELTED, LOST BRAKES, COMPUTER WOULDN'T ALLOW CAR TO START, STABILI TRACK, POWER STEERING, RADIATOR ALL FAILED. NO SIDE PANELS INSTALLED IN DOOR JAMS. *TR

I BOUGHT MY SRX IN MAY 2011 WITH 2300 MILES ON IT. IN OCTOBER I NOTICED A SQUEAKING COMING FROM THE FRONT END WHEN I MADE TURNS. I TOOK IT TO THE DEALER AND SAID I NEEDED NEW STRUT MOUNTS. WHILE WAITING FOR THE PARTS TO COME IN, ON OCT 25 I WAS DRIVING JUST OFF THE HIGHWAY AND LOST ENGINE POWER. I WAS ONLY ABLE TO GO 15MPH WHILE MY RPMS WERE RUNNING HIGH. THE DEALER SAID I NEEDED A NEW THROTTLE CONTROL ASSEMBLY. ON OCT 26 THE CAR WENT IN FOR BOTH STRUT MOUNTS AND THROTTLE ASSEMBLY. THEY HAD MY CAR 4 DAYS. ON OCT 29 I GOT THE CAR BACK BUT ON NOV 2, THE STRUT MOUNT NOISE CAME BACK. THE DEALER INFORMED ME TO BRING THE CAR BACK IN. I BROUGHT IT TO THE DEALER TODAY AND I AM WAITING FOR THEM TO CALL TO TELL ME WHAT THE PROBLEM IS NOW. I AM VERY DISSATISFIED WITH THE VEHICLE AND DON'T FEEL SAFE DRIVING IT AS I DRIVE BETWEEN 4 STATES FOR MY JOB AND NEED A SAFE VEHICLE. CADILLAC/GM HAS BEEN CONTACTED SEVERAL TIMES BY MY BOYFRIEND AND MYSELF ABOUT THE ISSUES AND THEY HAVE NOT BEEN HELPFUL OR RESPONSIVE AT ALL. I WOULD EXPECT MORE CONSIDERING IT'S SUCH AN EXPENSIVE VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH WHEN HE APPLIED THE BRAKES, THE VEHICLE SURGED FORWARD UNTIL CRASHING INTO ANOTHER VEHICLE. THE CONTACT SUFFERED INJURIES AND WAS UNDERGOING PHYSICAL THERAPY FOR TREATMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON A FEW OCCASIONS PRIOR TO THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT RESPONDED. THE FAILURE MILEAGE WAS 5,700. UPDATED 6/25/12 *CN THE CONSUMER ALSO STATED THE SEAT FAILED TO PROPERLY RESTRAIN HIM. UPDATED 06/29/12

MY WIFE HAS COMPLAINED SEVERAL TIMES OVER THE LAST YEAR ABOUT SUDDEN ACCELERATION BY HER CAR. I DID NOT PAY MUCH ATTENTION UNTIL SHE HIT A CAR IN A PARKING LOT BECAUSE HER CAR JUMPED FORWARD. NO ONE WAS IN THE OTHER CAR AND MY WIFE WAS NOT HURT. IT HAPPENED AGAIN ABOUT A WEEK AGO SO I TOOK IT TO THE DEALER. THEY MADE SOME SOFTWARE ADJUSTMENTS SUGGESTED BY GENERAL MOTORS INCLUDING ONE THAT READ "ADDRESSING LONG HESITATION/DELAYS OCCURRING WHEN DRIVER COASTS TO AROUND 10MPH AND STEPS INTO AN AGGRESSIVE PEDAL". *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE AUTOMATIC HATCHBACK BUTTON WAS TOO SENSITIVE AND TOO EASY TO ACCESS. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE HATCHBACK DOOR UNEXPECTEDLY CLOSING AS A RESULT. THE CONTACT ALSO STATED THAT THE HATCHBACK DOOR COLLAPSED ON TOP OF HER, CAUSING A HEAD INJURY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,000.

MY NAME IS[XXX] AND I REPRESENT[XXX] AND HER FAMILY. SHE LEASED A CADILLAC SRX ON JULY 6, 2010. ON DECEMBER 4, 2010 THE SIDE AIR BAG DEPLOYED INJURING THE DRIVER WITHOUT AN ACCIDENT. THE INSURANCE DETERMINED IT WAS A MANUFACTURER DEFECT. TO DATE, THE MANUFACTURER IS REFUSING TO REPAIR. A RECALL FOR THE 2011 SRX WAS RELEASED TODAY. IT IS OBVIOUS THEIR IS DEFECTIVE ENGINEERING IN THE AIR BAG SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.