2007 CADILLAC SRX Complaints

MY HUSBAND PURCHASED MY VEHICLE IN OCTOBER, 2006. WITHIN 2 MONTHS IT WAS RETURNED TO THE SERVICE DEPARTMENT OF THE DEALER. THE CHROME HANDLE HAD STARTED PEELING ON THE DRIVER SIDE, THE REAR WINDOW SEAL WAS LEAKING WHENEVER IT WOULD RAIN AND THE CHECK ENGINE LIGHT WAS ON. THE LEAK WAS REPAIRED, I WAS TOLD THAT THE ENGINE LIGHT WAS ON BECAUSE WE TOOK THE FACTORY WHEELS OFF AND THEY WOULD CALL US WHEN THE HANDLE CAME IN. THAT NEVER HAPPENED. TOWARD THE MIDDLE OF 2008 THE FOLLOWING MESSAGES STARTED SHOWING UP. TRACTION CONTROL ON AND POWER TO ENGINE REDUCED CAUSING MY VEHICLE TO STOP IN TRAFFIC SUDDENLY THIS CAUSED CARS TO SWERVE AROUND ME TO PREVENT IMPACT. THE DAY IN QUESTION I HAD JUST PICKED MY [XXX] OLD DAUGHTER UP FROM HER AUDITION. WE WERE MERGING ONTO I-75 WHEN I HEARD A LOUD SOUND COME FROM THE REAR OF THE VEHICLE. MY VEHICLE IMMEDIATELY SPUN OUT OF CONTROL HEADING FOR THE ONCOMING CARS, BIG RIGS AND TRUCKS. I MISSED THE CEMENT WALL BY THE GRACE OF GOD AND LANDED IN A SNOW EMBANKMENT. THE TIMING CHAINS AND REAR AXLE SHAFT WERE REPLACED AND THAT DID NOT HELP. WITHIN 24 HOURS THE VEHICLE WAS DOING THE SAME THING SHUTTING POWER DOWN TO THE ENGINE AND I HAD TO RETURN IT TO THE DEALER. THEY FINALLY REPLACED THE DOOR HANDLE AFTER FINDING OUT THAT IT HAD CUT MY FINGER CAUSING ME TO RECEIVE 3 STITCHES. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE AND WOULD LIKE FOR GM TO STEP UP AND TAKE IT BACK WITHOUT PENALTY. IF I WANTED THE HEADACHE OF BEING IN AND OUT OF SOMEONE'S SERVICE CENTER I WOULD HAVE PURCHASED A USED VEHICLE OR WHAT THEY CALL A HOOPTY. *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WE BOUGHT THE VEHICLE FROM A USED DEALER WITH FACTORY WARRANTY REMAINING. I NOTICED GEAR OIL LEAKING FROM THE REAR DIFFERENTIAL AXLE. I TOOK THE VEHICLE INTO HERITAGE @ 30,000 MILES. THEY REPLACED A VENT HOSE BULLETIN 07-04-20-0019. I PICKED THE VEHICLE UP AND FOUND THE LEAK EVEN WORSE THE NEXT MORNING. I IMMEDIATELY TOOK THE VEHICLE BACK ON 1/22/08 AND HAS BEEN IN THE SHOP TO DATE 2/18/09. WHEN RETURNED VEHICLE THE DEALER HAD TO CONTACT GM TO FIND OUT WHAT TO DO NEXT. THEY REPLACE THE ENTIRE REAR DIFFERENTIAL AXLE.I WAS CALLED TO PICK UP OUR TRUCK ONLY TO DISCOVER NOW THE ENGINE CHECK LIGHT WILL NOT GO OFF. AGAIN THEY HAVE TO CALL GM TO SEE WHAT TO DO NEXT. I'M TOLD THEY WILL NOW BE REPLACING THE ENTIRE CAM-SHAFT SENSORS AND TIMING CHAINS. *TR

CADILLAC SRX MY 2007. SPONTANEOUS SHATTERING OF ULTRA VIEW SUN/MOON ROOF. NO OBJECT HAS EVER STRUCK ROOF TOP. DRIVING 45 MPH ON OPEN ROAD, SOUTH BOUND ON GRATIOT AVE. IN CHESTERFIELD, MI. RELATIVELY SMOOTH ROAD SURFACE. AMBIENT TEMPERATURE 36 DEGREES F, LIGHT RAIN. INTERIOR TEMPERATURE 70 DEGREES F. VEHICLE MILEAGE: 7800 FLYING SHARDS OF GLASS FORCED MY SONS TO STOP AND REMOVE LOOSE SHARDS TO PREVENT DAMAGE TO FOLLOWING VEHICLES. NO INJURIES DUE TO SUN VISOR BEING CLOSED. *TR

WITHOUT ANY NOTICE OR LIGHTS OR ANYTHING, MY 2007 CADILLAC SRX WILL LOOSE POWER AND DECELERATE FROM 60 TO 0 IN JUST A FEW SECONDS. I CAN HAVE THE GAS PEDAL TO THE FLOOR AND THE CAR DOES NOT MOVE, EVEN THOUGH THE MOTOR IS STILL RUNNING. IT IS AS IF THE CAR IS IN NEUTRAL. ONCE YOU TURN THE CAR OFF AND ON AGAIN, IT WILL RUN FINE FOR A FEW DAYS OR A WEEK OR SO BEFORE HAPPENING AGAIN. THIS HAS HAPPENED 4 OR 5 TIMES AND THE DEALER SAYS WITHOUT BEING ABLE TO REPRODUCE THE PROBLEM THERE IS NOTHING THEY CAN DO. ONE TIME I WAS ON A MAJOR HIGHWAY AND COULD NOT GET OUT OF THE ROAD. OTHER VEHICLES WERE SWERVING AROUND ME AT 60+ MILES PER HOUR. I COULD HAVE BEEN SERIOUSLY INJURED ANY ONE OF THE TIMES THIS HAS HAPPENED TO MY VEHICLE. THIS STARTED AT ONLY 25,000 MILES. I ALSO HAVE A GRINDING NOISE IN THE REAR OF THE VEHICLE AS WELL AS WHEN THE FRONT WHEELS ARE TURNED. THIS HAS BEEN GOING ON ALMOST EVER SINCE I GOT THE VEHICLE 14 MONTHS AGO. IT HAS BEEN TAKEN TO THE DEALER TIME AND TIME AGAIN AND IS STILL NOT FIXED. I EVEN CALLED GM/CADILLAC AND STILL GOT NO SATISFACTION. I AM AFRAID THE WHEELS ARE GOING TO FALL OFF AT ANYTIME. I AM ALSO AFRAID I AM GOING TO BE HURT WHEN THESE PROBLEMS HAPPEN ON THE HIGHWAY, IT IS A COMPANY VEHICLE AND I HAVE TO CARRY FELLOW EMPLOYEES WITH ME ON NUMEROUS OCCASIONS. I NO LONGER CARRY ANYONE WITH ME BECAUSE OF THE POTENTIAL DANGER. NO ONE CAN TELL ME WHAT IS WRONG OR HOW TO FIX IT AND CADILLAC HAS BEEN ABSOLUTELY UNCOOPERATIVE WITH ME. *TR

TL*THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE DECELERATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE AUTOMATICALLY BEGAN TO JERK AS IF THE CONTACT HAD ABRUPTLY DOWNSHIFTED INTO ANOTHER GEAR. HE HEARD A LOUD GRINDING NOISE IN THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY STATED THAT THE REAR AXLE PINION SEAL WAS LEAKING. THE REAR AXLE LOST THE ENTIRE CONSUMPTION OF OIL AND SUSTAINED MAJOR DAMAGE. THE PINION SEALS WERE PREVIOUSLY PLACED UNDER RECALL, BUT THEY HAVE SINCE FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 57,900. UPDATED 07/29/08 *BF RECALL # 07V589000. UPDATED 08/01/08

PULLING OUT OF PARKING SPOT AND FRONT END DID NOT RESPOND TO TURNING OF WHEEL. TIE ROD HAD FALLEN OUT OF THE HYDRAULIC CYLINDER. CAR HAS 10,001 MILES. IF THIS HAD OCCURRED WHILE DRIVING THERE IS A HIGH PROBABILITY OF A CRASH. *TR

2007 CADILLAC SRX LOCKED DOWN WHILE DRIVING. CONSUMER STATED THAT HE LOST CONTROL OF THE VEHICLE DUE TO THIS FAILURE AND HIT ANOTHER VEHICLE. CONSUMER STATED THAT THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. *KB THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL. RECALL# 07V589000.*JB

VEHICLE: 2007 CADILLAC SRX BUILD DATE APPROXIMATELY APRIL 2007 PROBLEM: WHEEL LUG NUTS NOT STAYING TIGHT. HISTORY: ALL 24 LUG NUTS FOUND LOOSE OR FINGER TIGHT (ABLE TO BE REMOVED BY HAND WITH SOCKET BUT WITHOUT USING WRENCH) AT 3,500 MILES. TIGHTENED BY OWNER USING OWNER'S CALIBRATED/CERTIFIED TORQUE WRENCH AND RETURNED VEHICLE TO DEALER FOR INSPECTION. DEALER FOUND ALL LUG NUTS TIGHT. DEALER RETURNED CAR TO OWNER. NUTS RE-CHECKED AND FOUND LOOSE ON 3 WHEELS. RETURNED TO DEALER TO INSPECT AND TIGHTEN. DEALER FOUND ALL LUG NUTS TIGHT BUT BROKE ONE (1) WHEEL STUD OFF TIGHTENING LOOSE STUD BEFORE REACHING SPECIFIED TORQUE. DEALER RE-CHECKED THE PREVIOUSLY VERIFIED NUTS AND FOUND 3 NUTS ON ONE WHEEL AT LESS THAN THE PROPER TORQUE. NO SIGN OF WHEEL DAMAGE FOUND. ALL NUTS AND STUDS THREADED SMOOTHLY AND DID NOT APPEAR DAMAGED. NO EVIDENCE PAINT ACTED AS A SHIM THUS PREVENTING STUDS FROM ACHIEVING NECESSARY CLAMPING FORCE. CONCLUSION: DETERMINED PROBLEM IS NOT THAT THE WHEEL NUTS WERE LOOSE, BUT THAT THEY WOULDN'T STAY TIGHT. POSSIBLE CAUSE(S): DEFECTIVE STUDS WITH IMPROPER STEEL HARDENING OR MATERIAL. HYDROGEN EMBRITTLEMENT OF THE HARDENED ELECTROPLATED STUDS. OVERTIGHTENED STUDS WHICH STRETCHED BEYOND ELASTIC LIMIT. REASON OR TIME OF POSSIBLE OVER-TIGHTENING UNKNOWN; DEALERS RECORDS DO NOT SHOW WHEELS HAVE BEEN OFF THE VEHICLE. DRIVING THE VEHICLE WITH LOOSE NUTS FROM TIME OF ASSEMBLY (NOT LIKELY IN MODERN ASSEMBLY LINE METHODS) OR LOOSENED NUTS (CAUSE UNKNOWN) WHICH SEQUENTIALLY STRETCHED EACH UNTIL FATIGUED. NO EVIDENCE THIS COULD HAVE OCCURRED WITHOUT DEFORMING HOLES IN WHEEL. REMEDY: DEALER REMOVED AND INSPECTED WHEEL AND AXLE FLANGE AND REPLACED ALL WHEEL STUDS AND NUTS. RESULT: NEW STUDS ARE PERFORMING SATISFACTORY AND HOLDING PROPER TORQUE. NOT KNOWN IF OLD PARTS WERE KEPT. *TR

I RECENTLY HAD A PROBLEM WITH MY CADILLAC SRX BECAUSE THE LEFT WHEEL ASSEMBLY FAILED AND MY TIRE LITERALLY FELL OFF THE AXLE WHILE I WAS DRIVING. I THOUGHT I WOULD BRING THIS POTENTIALLY SERIOUS PROBLEM TO YOUR ATTENTION BECAUSE IT APPEARS TO BE A COMBINATION OF DESIGN FLAW AND/OR DEALERSHIP REPAIR ISSUE. EITHER WAY THIS PROBLEM POTENTIALLY MAY IMPACT OTHER PEOPLE. I ORIGINALLY HAD MY CAR SERVICED AT TUSTIN CADILLAC IN CALIFORNIA IN JUNE 2007 FOR A ?TRACTION ENGAGED? LIGHT PROBLEM. THE TRACTION LIGHT WAS ALWAYS COMING ON WHEN I ACCELERATED MY CAR FROM THE STOP POSITION. THIS PROBLEM WAS FIXED AT THIS TIME AND I HAD NO PROBLEM UNTIL AROUND JULY 19, 2007. ON THE SAME CAR SIDE AND TIRE THE MONTH EARLIER I EXPERIENCED PROBLEMS, THERE A SERIOUS PROBLEM BECAUSE AS I WAS TOLD, A NUT HAD COME OFF THE REAR WHEEL AXLE ASSEMBLY. I WAS ORIGINALLY TOLD AND ASSURED BY THE SERVICE ADVISOR THAT THE TWO EVENTS OF JUNE AND JULY WERE NOT RELATED TO EACH OTHER. LATER THE SERVICE MANAGER EXPRESSED AND TOLD ME THE TWO WERE MOST LIKELY ASSOCIATED. THE SERVICE MANAGER TREATED ME VERY WELL AND I APPRECIATED HIS HONESTY AND CONCERN FOR MY WELFARE. *JB

TL*THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE ADVANCED AIR BAG LIGHTS ILLUMINATED INTERMITTENTLY WHEN HER CHILDREN WERE SEATED IN THE FRONT PASSENGER SEAT. THE DEALER STATED THAT THE VEHICLE WAS OPERATING NORMALLY AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE IS 4,500 AND FAILURE MILEAGE WAS 100.