2012 CADILLAC SRX Complaints

The contact's wife owns a 2012 Cadillac SRX. The contact stated while driving 55-60 MPH, the message "Service Rear Axle" was displayed. The vehicle was taken to the dealer where the rear axle was disassembled and it was determined that the rear axle differential seal was leaking. Additionally, the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure persisted. The vehicle was taken to the dealer on four occasions where the rear axle failure was repaired. The contact stated that the message "Service Rear Axle" remained displayed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 58,048. The contact stated that despite paying for a replacement part, the vehicle still has issues.

The low beam headlight is very dim and I can’t drive at night. I found out there was a recall sent out to owners to repair/replace the low-beam headlights. We didn’t own the vehicle at that time. Apparently the previous owner didn’t take care of. I reached out to Cadillac and GM.. I was told the cutoff for the repairs were May 28,2020. We purchased the vehicle September 3, 2020. It wasn’t an NTSB recall, but a class action. The letter sent to Cadillac owners was dated February 24, 2020. The local dealer gave me a copy but couldn’t do the repairs for reimbursement since the time frame had passed. Attached is the date we took ownership and a copy of the letter sent to owners. I explained to Cadillac and GM we didn’t own the car until after the deadline. No assistance to resolve. My husband and I are on a fixed income. The quote on the form indicates it about $800 per headlight. I see other owners have submitted the same issues. Please let me know if there is anything you can do. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact took the vehicle to a local dealer where the recall remedy was completed. The contact stated after the repairs were completed, she felt the rear side of the vehicle would sway side to side and she would notice it would be worst in the rain. The contact stated on 8/10/2022 while driving 42 mph, she heard an abnormal noise and noticed the rear driver side of the tire blew out. The contact stated no warning light was illuminated. The contact stated she decided to continue driving. The contact stated after parking the vehicle, she noticed the inner part of the rear driver tire belt was showing. The contact's husband drove the vehicle to their residence with the faulty tire. The contact took the vehicle to a tire shop and was informed they were unable to align the vehicle while replacing the rear driver-side tire. The tire shop informed this was the cause of the tire blowing out. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the low-beam headlights were extremely dim, causing a visibility hazard to the driver. The vehicle was taken to the local dealer who diagnosed that the headlight assemblies were defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also contact but no assistance was offered. The failure mileage was 72,000.

The headlights are so dim it’s a very bad safety issue. I’ve replaced them 3 times , still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I’m going to call the head of Cadillac if it doesn’t get resolved. My guesses keep blowing and it’s also wearing the tires out to quick

2012 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SERVICE REAR AXLE SAFETY RECALL. THE CONSUMER STATED THE VEHICLE DISPLAYED THE SERVICE REAR AXLE MESSAGE. THE REAR AXLE FAILED AND WAS REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE 212340980 FOR THE REAR AXLE AND SUBMITTED A REIMBUSEMENT CLAIM. THE CLAIM WAS DENIED TWICE. THE MANUFACTURER'S DENIAL LETTER STATED THE REPAIR PERFORMED WAS NOT THE REPAIR COVERED IN THE RECALL. THE CONSUMER REQUESTED INFORMATION ABOUT WHY THE REIMBURSEMENT CLAIM WAS DENIED.

Pulled over by police stating that my lights looked like I was driving around with just my running lights on and that I needed to get them looked at and fixed, gave me a warning to take to dealership to have corrected.

The contact's wife owns a 2012 Cadillac SRX. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn. Upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

Very poor visibility. Head lights turn on but the lens is so cloudy it has severely reduced visibility for night driving. I have been calling GM/Cadillac routinely for at least a month but I feel like I’m getting a run around. On 4/4/22 I was told the problem has been resolved and I would be getting a call to set up an appointment to have the lenses replaced. But I still haven’t heard back. The head lights had already been inspected by a Cadillac service dealer on 3/15/22 and GM/Cadillac was made aware of this and has spoken with the Cadillac dealer so I’m not sure what the hold up is. I’ve been calling to find out but my call gets transferred to voice mail. They do not return my calls. I also made them aware that we are planning to be doing lots of night driving in the next couple weeks for a vacation. So there is a need for the lights to be replaced ASAP. The dealer/service told me that it would cost me $3200.oo to replace the lights but I can not afford them. I do not believe this to be wear & tear or cosmetic. It is a safety issue from an inferior product. I have already started this complaint on 3/31/22 and have a reference # 502594. Thank You