2010 CADILLAC SRX Complaints

The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who replaced the driveshaft; however, the power steering failure persisted without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact then took the vehicle to a dealer where she was then referred to another dealer; however, the contact received no response from the second dealer. The manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

Water gets into the headlight assembly causing the lights to dim and create a safety hazard, Caddilac knows of this problem but did not issue a recall only a reimbursement offer that has expired.

The contact owns a 2010 Cadillac SRX. The contact stated while driving 50 mph in the rain, due to the dim lighting on the headlights he failed to see a sofa in the middle of the freeway and crashed into it. The contact stated he did not sustain any injuries nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer and repaired the structural damage on the body but did not inform the failure of the dim lighting. The contact stated he continues to experience the same failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact’s husband then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact stated that the headlights would fail to operate once moisture entered the headlight module. The contact stated that either the check right headlamp or check left headlamp warning message would appear on the instrument panel during the failure. The dealer was notified of the failure and informed her that if the headlights were replaced by an independent mechanic, she might be reimbursed through a manufacturer warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. Consumer stated problem is ongoing.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the NHTSA. The failure mileage was 43,464.

Headlights leak moisture into housings and degrade headlight visibility at night to the point you can’t see the road!

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. After a few minutes, the contact would be able to resume normal driving upon restart. The contact called a dealer about the failure and was informed that unless a warning light was illuminated on the instrument panel, they could not diagnose the failure. Recently, the contact stated that while driving out of a parking lot, the vehicle would not shift out of first gear with the check engine warning light illuminated. After, calling her husband for assistance, her husband was able to restart the vehicle and the vehicle resumed normal operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.