2013 CADILLAC SRX Complaints

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the dealer to be serviced. The contact stated that before she received the recall notice for repair her vehicle was driving perfectly fine, but after picking up her vehicle from the dealer the vehicle was not driving properly. The contact stated that while pulling out the parking lot she felt her vehicle swaying to the left and right intermittently. The contact stated the faster she drove the worst the vehicle swayed. The contact stated she was unable to exceed 25 MPH. The contact stated she then contacted the dealer regarding the repairs that was completed, and she was advised that if she brought the vehicle back, she had to pay out of pocket for any repairs. The manufacturer was notified of the failure. The contact was provided a case number. The failure mileage was 95,000.

The low beam headlights are so dim it is almost impossible to drive at night. While turning into my driveway at night, my neighbor who was walking her dog stepped into my driveway to get out of the way of oncoming traffic not realizing who was driving down street, I did not see her until the last second. I have spoken with dealer twice and they told me to call GM Divisional Headquarters which I called. I was told to have vehicle inspected by dealer; inspection fee is $135. If headlights are found defective dealer would replace for approx. $1800. I could then submit paperwork to GM Headquarters, and they would consider a reimbursement.

Front headlamps, Low visibility driving at night, high safety hazard I cannot see the road to drive safely The headlights have been inspected and confirmed that projector headlamps are delaminating and need replaced There is a known defect in headlamps assembly reported to GM for this issue I am seeking to receive reimbursement for this repair from GM

Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the driver’s and passenger’s side fog lights were very dim. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN for the fog lights. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The contact owns a 2013 Cadillac SRX. The contact stated that the check engine, traction control, StabiliTrak, and several other warning lights had illuminated the instrument panel. The contact also stated that an abnormal banging noise would emit from the vehicle while driving at various speeds. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was contacted for an appointment and on the day of her appointment, she was informed that parts for the recall were unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 70,000. Parts distribution disconnect.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (SUSPENSION) however, the part to the recall was unavailable. The contact called the local dealer along with a second dealer Lynch Chevrolet Cadillac of Auburn Parts (154 W Creek Pkwy, Auburn, AL 36830: (334) 246-0398) and was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle stalled. While driving the vehicle swayed. The engine power reduced message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 198,000. VIN tool confirms parts not available.

I received a notice 21V473 from the NHTSA, via an email and a written letter nearly 90 days ago. GM dealers are stating they do not have the parts to repair this safety recall notice. How long do owners of these UNSAFE vehicles have to wait for these parts to be manufactured? NHTSA should be imposing some kind of DAILY fines on GM for these delay tactics. Am I suppose to not drive this vehicle because it is not safe to be on the road? GM is just stalling and using this delay tactic because they know this is going to cost them millions of dollars to correct these flaws. The owners of these vehicles are being punished by not making these repairs in a timely manner. NHTSA should put the pressure on GM to correct this malfunction in a more rapid manner by fining GM on a daily basis then maybe they will move off their duffs!

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO OPEN SAFETY RECALL.