2015 CADILLAC SRX Complaints

When driving at night with the headlights on dim, I can barely see the road. I have to drive with them on bright. I have heard other SRX have had the same problem. I’ve called a Cadillac dealership twice to get info about a repair…they said they would call back but have not and it’s been at least 4 months since I contacted them.

HEADLAMPS ARE DEFECTIVE VERY DIM AND CAN NOT DRIVE VEHICLE AT NIGHT. DEALER CONFIRMED WIDESPREAD ISSUE THAT CADILLAC HAS FAILED TO RESOLVE. DEALER STATED SOME LETTERS were SENT TO LIMITED OWNERS AND REIMBURSEMENT FOR REPLACEMENT. BUT NOT TO ALL OWNERS. SAFETY HAZARD WHEN DRIVING DURING RAIN OR EVENINGS.

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.

The contact owns a 2015 Cadillac SRX. The contact stated while driving 40-45 MPH, the tachometer went down to 0. Additionally, the check engine warning light and the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, ABS module, and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

BRAKE, ABS, and traction message came on at the same time. EBCM 20842710 is the part number. Been at BIG STAR CADILLAC in Houston, Texas a month with no explanation except waiting on GM for parts but the Dealership can’t tell me anything and I am ready to call the News station about this situation. They can’t get me in another vehicle unless it’s NEW with a hefty down payment that I don’t have. I have dialysis 3 times a week and now I have to use my wife’s car, now she can’t get to work. What are we supposed to do??? How much longer do I have to wait? They can’t answer that either. This is the USAand can’t get a simple part. No one seem to care either. Very distraught and unhappy. I need help and I need it NOW!!!

I received a recall on my Cadillac SRX for a Rear Toe Link Separation Update issue. I had the repair completed at Plaza Cadillac in Leesburg, FL. This repair was completed on 03/11/2022. I have received multiple recall notices by text message, and Official Recall Notices about this work. I feel that there is gross incompetence somewhere in the system between the authorized dealer and GM and I have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. I feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because I could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that I have received and continue to receive.

What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem been reproduced or confirmed by a dealer or independent service center?yes sapaugh go country in Herculaneum mo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes on all bushcraft, gm reports open 6, Ontario diagnostic errors, unsafe to drive according to on star. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?diagnostic errors 72 plus from on star diagnotics. If you are uncertain, simply state UNKNOWN and provide your best assessment of the incident and cause in your diagnostics. Unknown please contact to obtain proof, to much to list here.

The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 57,000.

Cannot see at night, headlights are too dim even after being replaced. After looking into it, this seems to be a major problem for everyone that owes these vehicles. I just bought this vehicle used in December 2021 and did not test drive it at night, so did not know it was an issue when purchased.

I am filing a formal complaint with Cadillac and the NTSB about the design of the 2015 Cadillac SRX sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.