2012 CADILLAC SRX Complaints

I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.

The contact owns a 2012 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer had not returned the contact's calls regarding the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that while driving at 45 MPH, the vehicle was inadvertently pulling to the right, while making a turn, the tires felt like they were dragging, and the front passenger’s side fender was making noises while turning. The traction control and another unknown warning light were illuminated intermittently. The dealer was made aware of the recall but informed the contact that the parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2012 Cadillac SRX. The contact stated that the service rear axle warning light was illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension. The contact called the local dealer and was informed about diagnostic testing. The contact informed the dealer there was no noise or light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 27,000. Parts distribution disconnect.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at various speeds, the headlights became inoperable without warning. The contact stated that the hi-beam was activated which caused a distraction to oncoming drivers. The contact had taken to the vehicle to a dealer where the headlight assemblies were adjusted however, the adjustment failed to correct the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

Headlamps fully engaged but dimming with time. Unable to see road clearly at night. Dealership(s) confirmed issue and reproduced issue. Confirmed by manufacturers. No prior warnings. Class action lawsuit won on behalf of owners but not all owners were informed of settlement and procedures to address and correct issue. Class action settlement period lapse in 2020 with no other recourse to help owner of vehicle now. Headlamp issue persists to this day.

I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the BBB in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the BBB stating "to have the work completed and it will be reviewed for reimbursement." The car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.

Vehicle recall letter for recall N212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed???

So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving the vehicle, the traction control warning light remained illuminated. VIN tool confirms parts are not available. The failure mileage was 100,000.