2016 CADILLAC SRX Complaints

The headlights are extremely dim cannot drive the vehicle at night. If I do use at night I have to use the high beams. Seems to be a know problem with Cadillac SRX. I was told by dealer they would have to replace both headlight assemblies to fix this problem at a cost of over 2000 dollars.

I was driving in the rain with the front windshield wipers on and when I attempted to adjust the speed with the lever on the steering wheel column the front wipers stopped working roughly 1/2 the way up on the windshield. It was raining, and I was not able to see the road in front of me. I managed to pull into a retail parking lot and waited for the rain to subside before continuing to drive the vehicle. The wipers do not work even after restarting the vehicle multiple times. I checked the fuse that that is not the problem. I have an appointment to get the wipers checked out and repaired at a GM dealership in 3 days (earliest appointment). There were no warnings or other indicators of a problem with the wipers.

I am concerned with the lack of visibility that my low-beams provide. I live in a semi-rural area, where the streets are not well-lit, there are no curbs, and people walk along the edge of the street after dark. I contacted both Cadillac AND my dealer, and they both told me that it’s possible that the deal has eroded and caused dimming. I was told there was a class action suit that addressed this issue, but it expired before I purchased my car, and I was NOT made aware of it. I believe that Cadillac and Flow Cadillac of Greensboro are responsible, and I would like this remedied as soon as possible. I’m 66 years old, limited income, are am paying dearly for a car that I’m scared to drive at night. I did not realize this last fall/winter, as my nephew was borrowing my car, while his was in the shop (I drove my friends Lexus for the winter). Prior to owning this 2016 SRX, I had a 2007 Buick Rendezvous, with MUCH BETTER VISIBILITY AT NIGHT, and have a difficult time believing the the technology has regressed and Cadillac will not stand behind their product. Please help me. I don’t know what to do. They told me to replace the headlight system would be about $3400.

the low beam headlights are dangerously defeative on all srx models. something needs to be done before more people die in crashes at night with these vehicals

The contact owns a 2016 Cadillac SRX. The contact stated while driving at night at an undisclosed speed, the contact switched from the hi-beam headlights to the low-beam headlights and was unable to clearly see the roadway because of how dim the headlights were. The contact continued driving to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

On Sept 26 2021 I was driving my car when I noticed it began jumpy and would hesitate at high speeds then when coming to a stop. After coming to a stop my car seemed it was stalling out while sitting at the stop light. Proceeded to go and my car didn't want to go into 1st-3rd gears. I just got this car 5 months ago It is very concerning when I need to make a sudden acceleration and cannot. I am highly concerned my car has a recall that never was issued to fix this dangerous problem.

2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO BROKEN SUSPENSION TOE LINK. THE CONSUMER STATED WHILE DRIVING, THE REAR SUSPENSION TOE LINK FAILED CAUSING THE DRIVER TO CROSSOVER SIDEWAYS INTO THE MEDIAN. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TOWING AND REPAIRS AFTER BEING NOTIFIED OF A SAFETY RECALL. THE MANUFACTURER HAD BEEN NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.

The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.

My vehicle is only 5 years old and the Cadillac Cue Screen has failed. After reading online that it has almost 100% failure rate, it is not part a recall. It is not just the SRX, it is all models of Cadillac and yet GM has done nothing to solve the issue with the replacement screens. After two failed lawsuits against GM, why is the government not stepping in and protecting the consumer for this failed part. $1500.00 for a replacement with only a two year warranty, says that they anticipate it to fail again.

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were made aware of the recall on separate occasions but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.