2024 CADILLAC XT4 Complaints

I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN FRONT OF ME THAT SHOULD HAVE CAUSED THIS SAFETY SYSTEM TO ENGAGE.I BELEIVE THEY CALL THIS PHANTOM BRAKING. BECAUSE I HAD JUST STARTED UP FROM THE LIGHT, MY SPEED WAS SLOW AND WE SUSTAINED NO INJURIES. HOWEVER IF THAT HAPPENED ON THE FREEWAY I TRAVEL QUITE FREQUENTLY, I WOULD HAVE BEEN KILLED. I AM SO STRESSED ABOUT DRIVING THIS CAR, I ASKED CADILLAC TO DISENGAGE IT. GM AND CADILLAC BOTH DID INSPECTIONS AND CADILLAC SAID THERE IS NOTHING WRONG WITH THE BRAKING SYSTEM. I DON'T UNDERSTAND THE GM REPORT AND HAVE ASKED FOR AN EXPLANATION. MY UNDERSTANDING WHEN I BOUGHT THE CAR LAST YEAR WAS THAT THE "SMART SYSTEM" WAS FOR FORWARD EMERGENCY BRAKING FOR VEHICLES AHEAD NOT BEHIND THE CAR. WHEN I DRIVE OUT OF MY GARAGE AND IT JUST STARTS TO RAIN, THE AUTOMATIC BRAKING SYSTEM ABRUPTLY STOPS MY CAR AND I CANNOT GET OUT OF THE DRIVEWAY UNTIL THE CAR GETS FULLY WET. I WAS TOLD THIS CAN HAPPEN SOMETIMES. I ASKED CADILLAC TO ADJUST THE SENSORS AND THEY SAID THEY ARE NOT ADJUSTABLE. SOMETHING IS TERRIBLY WRONG WITH THIS SYSTEM.

On [XXX] my car auto brake unexpected early afternoon on [XXX] . SPEED WAS APPROXIMATELY 53 mph. A Mack dump truck almost rear ended me. On [XXX] the same thing happened in Philipsburg NJ on [XXX] . CAR WAS BROUGHT TO Faulkner Cadillac in Bethel, Pa. In both cases, there were no cars or objects in my path. About 2 months ago the same thing happened at low speed in Watchung, NJ. IT HAS HAPPENED 3 other times in reverse. Faukner reprogrammed front view camera for the [XXX] incident. It has failed and has nearly caused be to be in 2 very serious accidents. Various other XT4 Cadillac owners have reported similar incidents. I asked my Cadillac dealer to refer this to GM. I’m afraid to drive the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on the highway, my vehicle suddenly engaged the brakes without any obstacle ahead, creating a dangerous and frightening situation. Immediately after this incident, the Check Engine and Transmission System warnings also appeared. This vehicle is still new, and it is completely unacceptable to experience failures in major systems like AEB, engine, and transmission. I have since learned about TSB #24-NA-053, which describes false AEB activations in XT4 models. My concern is that my vehicle may be affected. This car was purchased without notification of this issue from the dealership regarding the xt4 and obviously it was also not resolved upon my purchase of the car. My report from on star is below: From: OnStar Notifications [XXX] > Date: [XXX] EDT To: [XXX] Subject: Vehicle Diagnostics: These are the results from your recent On-Demand Diagnostic for your 2024 Cadillac XT4 ? OnStar(R) Dear [XXX] , Here are the results of your recent On-Demand Diagnostic request on your 2024 Cadillac XT4. ModuleDiagnostic CodeDiagnostic InformationRecommended Action ECM - Engine SystemP0700Transmission Control Module Requested Malfunction Indicator Lamp Illumination. The DTC is an informational DTC. The DTC indicates an emission related DTC set in the Transmission Control Module.Service within 7 days SDM - Airbag SystemNoneNo Error Code FoundNone VIU - OnStar SystemNoneNo Error Code FoundNone TCM - Transmission SystemU0447Vehicle network communication code. The network provides a communications link between systems inside the vehicle and when the network is disrupted a code can be set. If vehicle functionality is impacted please seek service soon.Service within 7 days BOI - Bulb Outage IndicatorsNoneNo Error Code FoundNone ABS - Braking and Stability SystemNoneNo E INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the vehicle on 01 May 2025, the car rapidly decelerated from over 60MPH to under 30 MPH in an instant. The car would not go over 30MPH. The power steering was off, the safety restraint was off, service transmission warning was on, engine light was on,low fuel indicator was on (I had over a half tank of gas), and service stabilitrak was on. The car had to be towed to the dealership. This is the second time this has occurred within the last 45 days. I just purchased the car in the middle of March. This is extremely unsafe as if I was on a highway I would be injured, someone else would be injured or death. I filed a complaint on 20 March 2025 (Complaint No: 11649676).

While backing up I had situations where the automatic brakes would engage although there was no obstruction behind the car. To stop this from happening, I had to turn this feature off. I brought the car in for service (Ed Morse Cadillac in Delray Beach, Florida) and was given a Cadillac Service Bulletin that acknowledged this was a problem with 2023-2025 cadillacs and there was no fix for this problem. They suggest that I do what I had done- turn it off. I feel this is not an adequate response. This is a very important safety feature that helps to insure that motorists will not hit objects while going in reverse, and more importantly will not hit a person or child, possibly causing severe injuries. Cadillac should find a way to fix this issue before someone is killed because of this.

I am reporting a serious safety issue with my vehicle, purchased from Ed Morse Cadillac. The vehicle has unexpectedly shut off while I was driving on multiple occasions (3 times to date). When this occurs, the entire infotainment and dashboard screen goes completely black, and most alarmingly, the brakes become unresponsive or extremely difficult to engage. This creates a highly dangerous situation where I am unable to control or stop the vehicle safely, putting myself and others at serious risk of a crash or injury. This is not a one-time occurrence—it has happened multiple times under normal driving conditions. I have contacted the dealership, but they have ignored my attempts to resolve the issue. This problem clearly involves critical vehicle systems and should be investigated as a potential defect. I am requesting that the NHTSA open an investigation into this issue, as this vehicle poses a danger to public safety.

I am submitting this complaint to report a significant safety system failure in my 2025 Cadillac XT4 during an accident that occurred on April 12, 2025, in Dallas, Texas. During the incident: •The Anti-lock Braking System (ABS) did not activate, and I was unable to stop in time to avoid a collision. •Neither the driver nor passenger airbags deployed, despite sufficient impact that should have triggered deployment. •OnStar Automatic Crash Response did not activate, nor was I contacted by any emergency response service through the vehicle. None of the vehicle’s safety systems functioned during this event, despite being standard factory-installed features. My XT4 had no warning lights or diagnostic messages indicating any malfunction prior to the crash. This failure closely resembles previous complaints noted in NHTSA filings (e.g., ABS sensor failures, OnStar module failures, and the 2025 XT4 passenger airbag recall). I am extremely concerned that this may point to a broader defect within the model line’s safety infrastructure, including collision sensors, electronic communication systems, or airbag deployment logic. I respectfully request that NHTSA investigate whether a defect exists in the braking or airbag systems, particularly where no safety features activate in a crash. I would be willing to provide repair records, crash photos, and allow the vehicle to be inspected if needed. Thank you for your attention and for helping to ensure driver safety through proper oversight.

While driving the car rapidly decelerated along with loss to steering control.The engine essentially shutdown and would not accelerate past 30 MPH with full force. Oil temperature was 280/300 and rising. Warnings came on the car stating service all wheel drive system,service safety restraint as airbags will not deploy, service transmission, service power steering along with the check engine light.I could not maneuver the car nor was the car drivable.Car was towed as it could not be driven.Car put myself and others at extreme risk.If I was on a highway myself or others would have been killed.Car was bought on [XXX].Incident occurred on [XXX]. Car was towed to Bergeys Cadillac Dealership in Plymouth Meeting PA and dealership proceeded to say nothing is wrong with the car.There is a class action suit against this exact issue with the same car and engine and dealership failed to acknowledge the issue and failed to let me return the car.Dealership has continued to say nothing is wrong with the vehicle. This is an extreme known safety hazard and GM/Cadillac needs to be accountable as people will die. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving with my husband and daughter, when all of a sudden, the vehicle braked out of nowhere (twice) with no one in front of us and the Emergency brake notification flashed on the windshield. Thankfully no one was directly behind us or else my daughter, who was in the back seat, could have been seriously injured. We had the vehicle towed to the dealership and they said this was not common but in fact it is. This vehicle is not safe to drive.

Starting auto on20Feb2025 I was unable to turn the stearing wheel.Turned auto off, restarted same problem. Called Cadallac for repare appointment. Re sstarted the car later operations normal. Car deliverd to Cadalac service dept. scan tool indicated problem. Cadillac repare report -cleared all codes. Road tested no issues.