2017 CADILLAC XT5 Complaints

THERE IS A MILD CLUNKING NOISE WHEN THE AUTO STARTS MOVING AND THEN YOU REMOVE FOOT OFF OF GAS PEDAL AND THEN BACK ON GAS PEDAL TO ACCELERATE A SLIGHT CLUNKING NOISE IS OBSERVED. THIS HAPPENS IN CITY DRIVING STOP AND GO CONDITIONS

CAR IN MOTION FROM REST CAR MISFIRES CAR STALLS. 2 TIMES IN LAST TWO WEEKS TAKEN TO DEALER 11 FEB 2019. NO FAULTS FOUND. SORRY BUT THIS CAR IS BROKEN. HAS HAPPEN BEFORE 4 TIMES

I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,

AFTER SITTING FOR MORE THAN 1 HOUR, THE BRAKES SQUEAL UNTIL I HAVE APPLIED THE BRAKES FOR 5-8 TIMES.

EXCESSIVE TIRE WEAR. STARTING AT 17,500 MILES ALL FOUR TIRES WERE WORN TO 4/32". NOW AT 20,000 MILES TIRES ARE WORN TO 3/32 AND 4/32. TIRES ARE WORN EVENLY AND HAVE BEEN ROTATED AT DEALER WITH SERVICE RECORDS TO SUPPORT. DEALER TOLD ME THAT THE XT5 TIRES ARE ONLY LASTING 25,000 MILES MAX. I WAS THE THIRD COMPLAINT OF THE DAY AT 1:00 THE LAST TIME I SPOKE TO THE DEALER. TIRE MANUFACTURER WARRANTIES (PRORATES) THE TIRE FOR 60K MILES BUT CADILLAC CUSTOMER CARE SAYS TIRES ARE NORMAL WEAR AND WILL NOT SUPPORT THE ISSUE, EVEN WITH ONLY 20K MILES.. CLEARLY WITH THE NUMBER OF COMPLAINTS AND EVENLY WORN TIRES , EITHER THERE IS A TIRE MANUFACTURER ISSUE OR GM ENGINEERING SPECIFIED THE WRONG TIRE. A CADILLAC WITH 20K MILES SHOULD NOT BE A CANDIDATE FOR NEW TIRES, AND GM ENGINEERING NEEDS TO EVALUATE THE CONCERN AND VERIFY WITH THEIR DEALER NETWORK, ESPECIALLY IN THE DETROIT AREA. TIRES WORN AT 30% OF THE PROJECTED WARRANTY POSES A SAFETY ISSUE ESPECIALLY ON WET OR SLIPPERY ROADS WHEN VEHICLE HANDLING IS COMPROMISED. MY DEALER NOTES PREMATURE WEAR AS A COMMON ISSUE WITH THE CADILLAC XT5. I HAVE FILED A CLAIM WITH CADILLAC CUSTOMER CARE, HOWEVER WITH NO INVESTIGATION THEY DENY THIS POTENTIAL SAFETY ITEM AS A CONCERN.

THE "CUE" SYSTEM HAS MALFUNCTIONED. I HAVE NO NAVIGATION OR RADIO AND AM UNABLE TO SEE HOW THE CONTROLS ARE SET FOR CLIMATE CONTROL. ALSO, THE 360 DEGREE CAMERAS FAIL INTERMITTENTLY INCLUDING THE BACKUP CAMERA LEAVING ME BLIND WHEN PARKING OR BACKING UP. I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP FIVE TIMES AND CADILLAC HAS NOW DECLARED MY VEHICLE A "LEMON" AND IS REPURCHASING IT. INTERESTINGLY, I'VE BEEN DRIVING TO CADILLAC DEALERSHIPS THROUGHOUT CENTRAL FLORIDA AND HAVE NOTICED A HIGH NUMBER OF XT5'S WITH THEIR DASHBOARDS COMPLETELY DISASSEMBLED IN THEIR SERVICE AREA. ONE SERVICE TECH ADMITTED HE'S ALSO SEEN THIS ISSUE IN OTHER XT5'S. THIS SOUNDS LIKE IT COULD BE A PATTERN AND CADILLAC IS DENYING TO ME THAT THERE IS A PROBLEM.

THE PANORAMIC ROOF ON OUR CADILLAC XT5 CAN NOT BE USED WITHOUT EXTREME PRESSURE IN THE CABIN WHEN DRIVING IF YOU OPEN THE SUN SHADE AND OPEN A WINDOW THE SAME THING OCCURS, EXTREME PRESSURE IN THE CABIN, OR OPEN THE SUN ROOF WHEN DRIVING. THE PRESSURE IS SO EXTREME THAT IT CAUSES VERY PAINFUL PRESSURE IN THE EARS, TO THE POINT I ALMOST WRECKED THE VEHICLE. THE DEALERSHIP AND GMC ARE COMPLETELY AWARE OF THIS ISSUE, BUT THEY SAID NOTHING WHEN WE TEST DROVE IT, THERE IS NOTHING STATED ABOUT IT IN THE OWNER'S MANUAL AND NOTHING STATED HOW TO REMEDY THIS PAINFUL ISSUE. AFTER THE FIRST EXPERIENCE IN OCT. 2017 SHORTLY AFTER LEASING THE VEHICLE, WE ASKED THE DEALERSHIP ABOUT IT, AND THE SALESPERSON AND HIS MANAGER BOTH KNEW ABOUT THE PROBLEM AND SAID IT WAS AN ISSUE WITH ALL CADILLAC MODELS BECAUSE THEY SEALED THE CABIN SO WELL. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE OF WHAT IT CAUSES TO THE INNER EAR AND THE FACT THAT GMC NEVER MADE MENTION OF THIS ISSUE SO CONSUMERS CAN MAKE AN EDUCATED DECISION IF THEY WISH TO HAVE A PANORAMIC ROOF. IN OUR CASE, IF WE WERE TOLD AS WE SHOULD HAVE BEEN, WE WOULD NEVER HAVE LEASED THIS VEHICLE. GMC MUST MAKE BUYERS/CONSUMERS AWARE AND THE DEALERSHIPS TOO, OR NOT OFFER SUCH SUN ROOFS. I HAVE REPORTED THIS ONCE, REF. # 11071918 AND HAVE NO REPLY OR ANSWER.

NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.

BRAKE MASTER CYLINDER FAILURE - BRAKE FLUID ERROR MESSAGE APPEARED ON SCREEN AND OVER THE COURSE OF 24 HOURS THE BRAKES STOPPED WORKING. WHILE PUSHING THE PEDDLE COMPLETELY FLUSH TO THE FLOOR, THE VEHICLE HARDLY STOPPED. HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.